Hyatt Centric Downtown Portland

We visited from Kansas City for the 4th of July. Our stay was great from the beginning, we arrived way earlier and we were able to check in fast and with no issues. The breakfast included with the room booking was delicious every morning, we really loved that it was not buffet style like most hotels do and the restaurant service was outstanding. The room was very comfortable and clean. My only complain is that i wish there had been brighter Lights in the room. This hotel is situated in a perfect location as well, so easy to walk to most places in downtown. We will definitely stay here again next time we are in Portland

Stayed here while visiting our daughter. We’re not in the demographic that Hyatt’s looking for (we’re too old and uncool…). But it was excellent. High quality fixtures, sealed concrete floors, not your usual hotel room but very well done. Some of the hallway carpet was seizure-inducing garish but that’s the only negative. Extremely friendly, competent and helpful staff who made the experience great.

Fine building and location, horrible management. I would have given this a one star but we met two outstanding employees, Annie the bar manager (awesome!) and the housekeeping manager who finally, at 4 pm, after we had to resort to screaming, was the only employee who did something rather than give us lame excuses. From the moment we checked in (there was a lobby full of exhausted looking people waiting for rooms that were not ready), to the following day, when we returned after a full day of walking the city at 4 pm, and our room had not been cleaned, we could tell the person managing this hotel was not top of his/her class. We got nothing but canned excuses,: "I understand you are upset," and "we have a lot of check-ins and have to turn those rooms around before we clean yours, we are doing the best we can." Straight out of a bad management role playing exercise. The only reason we chose this hotel is my husband's Globalist status, which typically gets us an upgrade and sometimes even a thank-you for our loyalty. All we requested was a room at the stated check-in time the first day, and a room cleaned before 4 pm on the second day. We got neither. When we pointed this out to the unhelpful assistant manager, her response was, "everyone waiting in this lobby is a Globalist," in other words, "I don't care." Either she was lying, or Hyatt bestows their meaningless Globalist award on everyone, and their hotels just can't handle the volume. They can and should do better than this hotel.

We’ve experienced this hotel before and it’s always a pleasure. It’s in a great location, conveniently downtown near most attractions. Staff are amazing, providing exceptional service, from the front desk to valet. Every encounter during our stay so welcoming. The room was spacious, cozy with a modern style. Nice view of the surrounding area. We love the vibrant decor and colors. The motion activated light at the bottom of the bed frame and switches are convenient. The only concern was a white/dry substance noticeable on the chair. And we could hear noise from the street car outside. Otherwise, the room appeared to be clean and in order. The bar/restaurant was good. We didn’t explore much of the food as there wasn’t much option especially for dinner but there are many good restaurants that are within walking distance. We tried a few items which were enjoyable. Valet crew were pleasant and attentive. Always greeted us a smile and quick to respond. All in all, we had a wonderful stay.

First time staying at this hotel while visiting Portland. Staff were incredibly friendly and welcoming! Could not ask for a better location within walking distance from a wide array of shops and restaurants. Parking valet staff partnered with hotel also had a great customer service. Room was spacious and very clean. Housekeeping was very attentive. Would definitely stay again.

I recently had the pleasure of staying at this hotel in downtown Portland, and I couldn't be more impressed. The location is prime, offering easy access to all the attractions and amenities downtown has to offer. What truly sets this place apart, however, is the incredible service provided by the staff. Their genuine hospitality and service-minded attitude made me feel truly valued as a guest. The room itself was cozy and impeccably clean, providing a comfortable retreat after a day of exploring the city. Plus, the complimentary breakfast was a delightful bonus, with a variety of delicious options to start the day right. Overall, I highly recommend this hotel to anyone looking for accommodation in Portland. I will definitely be returning on my next visit to this vibrant city!!!

Hands down…one the best and cutest hotels you’ll encounter. It’s perfectly located in a cute area, and as a solo female traveler, I felt completely safe. Every staff member I encountered were sweet and accommodating and the food, I had dinner and breakfast, was amazing and reasonably priced. The rooms are uniquely designed and very comfortable. (I didn’t want to attend my event just so I can stay in my room). ||Stop looking for another spot and just go ahead and book your stay. Oh, yeah, the room rates are ideal, especially in this economy. DO IT…DO IT…Book your room!!

Parking - it will be nicer if the hotel specifically mentions there is no parking in hotel and you will be charged 55$ everyday for parking. I specifically booked this hotel cos I can worry less on the other parking stuff in Portland. Except that I think I’m good… still waiting on the deposit tho…

Modern, clean, and spacious! That's my core criteria. Pros: + See above + Front desk staff were both warm and friendly + Room smelled like a fruity scent + QR code to tip housekeeping (this is the way!) Cons: - Elevators can be slow at times Lately, I've been flying once to twice a week, which means lots of hotel stays. I cannot emphasize enough how nice it was to walk into a room that didn't smell like it was poorly circulated. I don't wanna smell the dated and crusty room. This is why I prefer modern hotels, but that doesn't always mean a nice smelling room. I also really loved the QR card for tipping housekeeping. I usually only stay 1-2 nights, and I don't generally utilize housekeeping, so it's nice to have this option so I can tip based on my first impression of the room when I enter. Also, I don't carry cash, so I really love the convenience and ease of using UpTip. If they're a start up, I could see this being big.

How does this hotel have a higher rating than the Nines? The customer service is horrendous. The front desk staff need more training on how to check out people correctly and the manager should be more responsive to emails. The bathroom sink is located in the room instead of the bathroom. It's a cashless establishment, which is inconvenient when you want cash to tip staff. One quirk is that the housekeeping staff leave cards to let you know who tidied up your room so you can tip them through an app - which I am totally for an innovative way to show appreciation for service, but had to pause and think on the first night on if it makes sense to tip the person who prepared the room when I check in or if it should go to the person who ultimately cleans up after me when I check out. I think I'd be more for this service if there wasn't a fee to use it.

I've always been a fan of Hyatt hotels, and this property did NOT disappoint! Customer service is very responsive and helpful; the room was spacious and the water pressure is good, with an adjustable shower head. Tip: The room floors and ceilings are made from concrete, so it's a good idea to bring slippers to protect your feet. It's also best to be aware that the concrete construction makes for an "echo" effect which amplifies sounds from inside the bathroom The bed was comfortable and apart from the unusual sound effects, I liked the overall vibe of the room. The property is very centrally located, and it's within walking distance of quite a number of shops and restaurants. I wouldn't hesitate to stay here again if the need arises :-)

This Hyatt Centric is a downtown Portland hotel. The design is industrial with the all glass bathroom in the middle. The beds were comfortable and the room was relatively quiet for the middle of the City. Staff were friendly and responsive. There is a cafe in the building and valet parking. The location is decent but there are many homeless and addicts nearby (but that is pretty much all of downtown Portland).

We had an unforgettable experience at this hotel when we went to Portland to celebrate our wedding anniversary. We tried to check in at 5 PM, but the room wasn't ready, even though it was supposed to be ready by 4 PM. The lady at the counter was kind enough to apologize and give us a drink voucher to use at their bar. We grabbed a drink and waited for an hour and a half. When the room was still not ready, we went out for dinner. We returned at 11:30 PM, and this is where things got interesting. Julien, who assisted us with checking in, gave us a room key. However, when we went to the assigned room, we found that the key didn't work. We went back to the desk, received a new key for a different room, and this time, the key worked. But, to our surprise, when we opened the curtain, we found a random guy sleeping in the bed. How could they give us a room that was already occupied? This seems like a basic hotel management issue. Both we and the person in the room were understandably freaked out. We apologized and returned to inform Julien about the incident. He didn't seem surprised at all, as if this happened regularly. There was no apology; he simply handed us a breakfast voucher, which we didn't really enjoy the next morning. Overall, the location and the room itself were quite nice for the price, but the low level of customer service at this hotel is absolutely ridiculous. They need to hire professionals who can find a room that's not occupied. Finding parking is also pricey. Valet parking costs $55 per night, with no in-and-out privileges, while self-parking on the street costs $35. However, with many homeless people around, leaving the car outside felt unsafe, so the $55 valet option was the only feasible choice.

Stayed a few times at Hyatt Centric for work. Rooms are generally nice with a good layout. A few hiccups and notes to be aware of that I experienced: -didn't have a "do not disturb" tag to let housekeeping know they don't need to do clean my room. I went downstairs to let staff know I didn't have a tag and that house keeping wasn't needed the next night, but it didn't seem like it was passed along -stayed in a suite one trip, decor was dusty and outdated. TV had issues -suite for some reason doesn't have a desk...definitely could have one (especially during the days I was stuck in Portland due to the snow storm) Overall, pretty good stay with good amenities. Valet is the only option I believe. Ranging around $40-$50, so it is definitely a bit pricey. Solid stay if you catch a good deal.

Love this hotel in so many ways great location , staff is super friendly, great restaurant and bar located in lobby called covet pdx. Ask for Annie the barkeep she'll take good care of you.

The front desk staff were all friendly, they got us checked in and out very quickly. The valet staff were also great, and we did not wait long to pick up our car at all. The lighting in the room was very dim, even in the bathroom area. One tiny vanity mirror was not enough, and it was very hard to see while getting ready, especially in the evening. Room amenities were minimal, it would have been nice if I didn't have to leave the room in order to get water. Hotels at this price point normally at the least have complimentary water bottles in the room.

The staff at this Hyatt Centric were super pleasant which is a good way to begin your stay. The rooms are contemporary almost an industrial look with polished cement floors and high ceilings. There was also a cafe attached which provided some excellent brussel sprouts. My only negative was that there was no work space in the room nor in the lobby. For digital nomads this is pretty important. Otherwise, I was pleased.

This is a solid hotel in a busy part of town, close to lots of shops and restaurants. The check in process was super easy when using the Hyatt app. The people at the front desk were very accommodating. The hotel offered valet service which we noticed could use some improvement. We pulled up and no one was there to take our car. Pretty much the same thing when we wanted our car back. The room was clean, as was the bathroom. The beds were comfy and the pillows were excellent. The room had a sitting area to the side of the main area which was nice to have just a bit of extra room. And although the town was busy, I didn't notice much noise in my room. A pretty comfortable room.

We came to the bar to get a drink and just want to say the bartender was super nice, very attentive, and had great recommendations on restaurants!

Had a good stay at this Hyatt! It's centrally located for anything downtown and only a block from both the light-rail and streetcar, and was pretty reasonably priced. Loved the cute lobby with its own bar and cafe. I was thrown off at first by the concrete floors and ceilings in the room, but then quickly realized it prevented any upstairs noise, which is my biggest nuisance generally. I was on a lower floor and the windows still kept any outdoor noise to a minimum. Comfortable bed and shower.

We did a staycation last week and stayed at this location. It's very central to everything downtown. The day we stayed was their busy day as all the rooms were full, making check-in time not available until later. The room was nice and contemporary with the industrial feel to it. It was nice that we got the corner room for the view, but you could also hear the street car go by. Overall, good experience here.

Wanted to love this place but the housekeeping experience soured it. We drove for 14+ hours and were met with disappointment. We paid for early check-in but the room was far from ready despite being released to us (see photos): * sh*t stain on the toilet * trash on the counters * make up residue on the counters * floss on the floor * used soap still in the shower basket The day we requested our room to be refreshed by housecleaning, you could tell they just did the bed (sloppily), gave the requested towels, and dipped. * the couch wasn't reset with the pillows * place still looked disheveled with slippers and belongings on the floor not tidied up * the bed coverings were lop-sided and not attended to with detail * they didn't even give us new hand towels nor face towels We were provided a $50 voucher to the restaurant downstairs for our troubles and comped for the early check in fee. Pros: * location, walking distance to Powell's books and nearby eateries * dogs allowed (our dog loved the king bed) * bed was comfortable * lots of square footage in their king bedroom suites * the restaurant staff = efficient AF (food was also good) RE: Parking: this is tricky. If you are good and patient with street parking, you will save a ton vs. valet. Never leave belongings out in the visible eye when parking on the street. We spent less than one day's worth of valet parking fees. Lastly, despite being a brand new hotel, at one point we waited five minutes for an elevator.

Had an absolutely fabulous stay the Hyatt Centric on a business trip this week! It's on the edge of the Pearl District, which meant that many shops, restaurants, and can't-miss spots (like Powell's Books) were literally within a few minutes walk of the hotel. Based on location alone, I'd definitely stay here again. I was also impressed with how clean and modern the hotel was, and with the friendly staff. And the bed, oh the bed - so so comfortable. In general, the room layout was fantastic, including a lovely shower that I'd love to have in my own house. There was no housekeeping service, unfortunately. Don't know about anyone else but I'm definitely looking forward to daily housekeeping being a thing again someday! The only misses were the parking. At $47/night for mandatory valet it was REALLY steep. There was an unsecured lot across from the hotel that was $35/night, but after reading reviews mentioning break-ins I reluctantly elected to do the mandatory valet, despite the price. Note: you need to let them know about 15-20 minutes before you need your car, but they do have free in/out privileges. My room was also minorly loud due to being near the elevators. It wasn't a deal-breaker, but did cause a little more interrupted sleep than I had hoped. Special shoutout to the wonderful staff at the downstairs restaurant. They appeared understaffed, especially on the busy morning I witnesses, but they handled it professionally and smoothly. Oh, the coffee and food were good too!

Based on my experience staying at this establishment, I will convey the following: 1) The staff here are professional and take care of the guests. Every interaction was a positive one. 2) For the most part, very well maintained. Room was clean and stocked. City view was an actual city view. 3) I didn't get a chance to check out the breakfast, but the amazing smell permeated the lobby as I walked on by. 4) It was a solid deal for a downtown location. A lot of shops and restaurants around. 5) Check-in and check-out process was smooth. One of the most efficient experiences I have had. Thank you to the staff who made the stay comfortable, convenient, and cool. Happy Holidays!

Avoid. Unsafe for young female travelers. Rental car got broken into when we left our car with hotel valet. EXTREMELY DISAPPOINTED. You are better off staying at Moxy down the road. Our first trip to Portland was ruined after our car window was shattered when we left our car with the valet. They didn't have the decency to contact us when the break in happened. There was nothing in the car and the parking garage attendant allowed thieves into the garage. We were left with no guidance and was not compensated for this. Never again.

I went to Portland earlier this year and stayed at the Hyatt Centric because from all the research I did ...it was a great place to stay and very close to what I was going down for. Its very hard to find and the signage outside is not easy to spot. I called several times for directions and all I got in response was...here is our address...I dont know where you are. It was shear luck I found the place. I had some issues while I was there and the manager and assistant manager....aside from briefly speaking to me....avoided me the entire time. I was never able to talk to them except the first time and it was like they were avoiding me each time. Every time I would call I would get the run around...and no one would ever call me back to address my issues. Their voice mails were always full...and the one time I did get through to ask to speak to a specific person....I was told...oh that person no longer works here....and it was only 1 day after I left to come back home again. The resturant was nice but the service was very slow and it wasnt that busy each time I went in there. When I checked out I asked again to speak to one of the managers...only to be ignored. It would have been nice to have room service because it was very difficult for me to get around. The valet guy was super nice though...thats the only good thing about staying there. I would suggest that the management team and the people working the counter take into account that guests travel a great distance to get there and they should be more understanding of certain problems....and not just be....flippant in their attitudes. If I have a choice I will not stay there again.

The Hyatt Centric is one of my favorite Portland hotels. It is in a great area that feels so centrally located, the staff was exceptionally friendly, the room was comfortable, and it has a fun vibe. I stayed here for a night visiting a friend. We used the car valet which proved very efficient. We were able to check-in immediately and was placed on the 4th floor. There was no view to speak of as we looked onto the roof that had the mechanical systems but that was obscured by window film that had a decorative flair. The room itself was very industrial. Concrete floor, concrete ceiling. One couldn't get more straight forward. The beds were comfortable. The night we stayed was exceptionally quiet. My only recommendation is if you decide to stay here with someone else make sure you two are very comfortable with each other. The bathroom offers no audible privacy. The concrete construction creates a literal echo chamber that makes all bathroom activity easy to discern. There didn't appear to be a fan to create any white noise and so running the shower was the only way of covering that up but that's wasting water so not really a viable option. When we left the staff let us store our luggage in the luggage room as we weren't prepared to leave Portland immediately but didn't want to bring our luggage with us or our car. Checking that luggage in and out was super easy! I really appreciated that service. All in all it was a very pleasant stay.

This was my first time experience in this hotel. When I arrived, Anthony was at the front desk. He was so kind and welcoming that I sensed this would be a great place to stay! My room was clean and it seemed like it would be cold because of the cement floor and walls but it wasn't! My bed was sooo comfortable, that I slept so well later that evening! Lol I decided I would get a bite to eat. Wasn't expecting too much but again, I was amazed!! Zach was my server at the restaurant next to the lobby. He was so kind, sweet and attentive! They had a limited menu, but the food was delicious!! Kudos to the chef too!! The next day when I went exploring, the kind guy at the door Kenny greeted me and helped me find some local eats. Overall, my stay at Hyatt Centric was awesome! The staff here, especially Anthony, Zach and Kenny were awesome too!! Definitely recommend this place to stay when in Portland!!!

(3.5 stars) I liked the great downtown location that was a short walk to good eats, coffee shops, and Powell's Books. Our king bedroom was clean. It felt small like a typical downtown hotel, but the room price was reasonable. I didn't like the concrete floors, which made it feel more cold than cozy. There was no parking on site with only valet available. The valet staff was great since we never waited too long for our car. The rest of the hotel staff include a mixed bag of 2 star to 5 star service. For instance, some would rush to open the door for guests while others would not proactively help guests. Overall, it's a good hotel for a two night stay, but it just wasn't my style. I'm not sure if I would stay here again.

A hotel run by a herd of 17-year-olds. Staff -Tough to get them to stop talking with each other and put their phones down Room - lipstick on a Pig is the best description Housekeeping - fair. Broken furniture, dust, and lights that did not work Lobby - more of an amusement park than an actual hotel lobby Restaurant - much like an eating experience at Denny's, but far more expensive Everything costs - a free coffee in the morning in the lobby? Nope that will cost you $4, please I've stayed at too many Hyatt's to remember worldwide this was not a Hyatt experience. Stay at the Marriott across the street

Came here in July 2022 as a Hyatt Globalist Parking - a few lots near the hotel ranging from $15-35 a night. After reading reviews we went with street parking the 1st night right next to the hotel. Parking at hotel is Valet only. When parking anywhere in/around Portland - keep valuables out of sight. TIP: Download Parking Kitty App if you plan to use street parking while here. TIP: check if your credit card has rental car insurance as car break ins are common. Good to be prepared! Public Transit - Tri-Met Max light rail trains, Street car & Buses are abundant and very close! And it's really easy to travel around downtown Portland and to Washington Park (Oregon Zoo, Hoyt arboretum) using the public transit. Will definitely need a car to get to Multnomah/Gorge. TIP: Download PDX Bus App for times. Google maps works too! Breakfast/Restaurant- attached a recent menu below. Reasonably priced and good variety. EXCELLENT COFFEE. Cheryl's on 12th is a block away if you want something different. Restaurant is open for lunch/dinner as well - really pleased with the service! Rooms/Decor - Fun, clean, colorful, modern aesthetics. Bedroom felt like being in a shipping container with all the concrete on the floor and ceiling lol. Hotel opened in February 2020 - not the best timing but looks like they are getting into the swing of things. They didn't acknowledge that we came for our wedding anniversary or that we are Hyatt Globalists + reviewing the benefits (e.g., free breakfast) with us at check-in like most other Hyatts but may come with time?

Bottom line: this place is top notch from start to finish. Alexander at the front desk was awesome and was very helpful. The rooms were nicely appointed and most of the communication with the staff was done via text or the Hyatt app. The gym is 24-hours and it requires your key card to access all the rooms in the upper floors... so don't forget it. Globalists get a breakfast redemption voucher for 2 adults and 2 children in their declared parties for each night of their stay.. along with 2 x bottles of water. The thank you card in the room was a nice touch and it really adds to the hospitality. The venue itself is in the center of all the action. It's within 5-10 minute walking distance of all the downtown scenery and "must-sees." Definitely a great stay and the customer service made the experience over the top!

What's weird to me is that some of the best food I had in Portland was at this hotel. This is not because the other food in Portland was bad, on the contrary, it was amazing, but it was because this hotel was so good. I don't even want to get into how good my stay was because I could rave about this food all day. I never knew you could make french toast so elevated but they did. Theirs is a bread pudding french toast so you have a much more interesting and complex texture that works. The best part is the earl grey flavor they infuse into either the jam or the dollops of whipped cream on top. The nuts also provide a nice crunch to the texture. All in all, like 10/10 dish. But I ate there for 3 days straight and all my other food was amazing like the hashbrowns, the sausage, and the egg sandwich. Honestly, you can't go wrong eating here. Especially if you're a globalist member, make sure to utilize the hotel breakfast options. Additionally, for the actual hotel part of it, the staff was extremely attentive to all my needs. They were able to provide great help throughout my stay, the room was also so pretty and had a beautiful view. My whole experience at Hyatt Centric really made my stay in Portland all the more better.

The location of this hotel is prime; super close walk to just about everything. The hotel lobby staff is pretty nice and helpful. Room was clean and bed was comfy. Somehow we got the 15th floor so it was a pretty nice view (when it wasn't raining lol). Would recommend this hotel!

I had an awful stay here. The ac didn't work in my first room. There were stains on the walls and windows. The chrome cast didn't work on any tv. There are no glasses in the room. They did not clean my room during my first request. And the second time it was barely cleaned. The staff besides Allison were rude. And when I complained not only made me beg for a free breakfast but then hovered over me like a weirdo. Avoid!

Where do I start? Reception area? They were great and outgoing. Thanks to Monica!! The restaurant? Meh! A little pricey. The rooms were clean and eclectic. Good closet space and drawer space. The bed was too soft and so were the pillows- made it very uncomfortable. The comforter felt like plastic. It was so hot to sleep. Had the air temp down to 68 degrees and still was sweating. I read that some liked the bed- no way, do not agree at all. The bottom sheet was crispy and wrinkly. Location of the hotel was great, close to a lot of restaurants. Overall....3 stars for the room. 5 stars for the staff.

Love the aesthetic of Hyatt Centric in Downtown Portland! I stayed here while I was visiting for my birthday. It's perfectly located in Downtown Portland and most places were walking distance, which was nice. While checking-in, the entire staff there was super friendly and accommodating. They always greeted us while coming and going in the lobby. They also offered great recommendations while I was visiting. The interior of the room was amazing! I particularly loved the shower because you could make the water fall from the ceiling. I also liked the floors which were concrete and bare, unlike your typical carpeted floors. Very modern. The view from the room was great as well. I would definitely consider staying here again, or staying at a Hyatt Centric in a different city!

Another outstanding stay at Hyatt Centric, downtown Portland. It's been about a year since I last visited and the last time I was here, Portland was just reopening from Covid-19 restrictions. This hotel has really found its stride since then. The service, from the doormen/valets, to front desk, to room attendants, was perfect. The entire team was polite and helpful. As a Globalist, they afforded me the courtesy of a suite upgrade so my room was fantastic. It came with a record player and a collection of records so I listened to Etta James, Rocks the House while enjoying a book I picked up from Powell's (which is just a few blocks away). I got to take advantage of their complimentary Globalist breakfast at Covet and it was outstanding. The french toast could easily serve two and it was delicious. This is the second time I've been able to enjoy Hyatt Centric PDX and I look forward to my next stay.

Awesome hotel. Super friendly staff, perfect location, cool style. We're Hyatt Globalists and got upgraded to top floor suite, 1516, without asking. We loved it! Front desk staff suggested we take our bikes to the room which we did and appreciated since we opted for easy to find street parking over what would have been $60/night valet because of the bike rack and van size. We stayed Sat/Sun night so free parking on Sun made for a cheap alternative. Great access to bike loop down Harvey Milk and along the water. I love Portland's easy to use bike trails. We also walked to PAM, shopping, dinners out. Loved everything the Pearl location offered. Breakfast in the lobby restaurant was fabulous with decent coffee. Over the course of two mornings, we ordered the farmers hash (2x), avo toast, frittata, French toast and bagel/lox . Best two were the hash and avo toast. Miles better than Hyatt's breakfast buffets. We'll definitely return on our next visit

Regrettable stay. Originally I was supposed to be there for two nights, but I left after the first. There was no hot water in the morning, and his apology was "points". I also learned they held $600 in incidentals without mentioning. I paid $20 extra in case my plans changed so that I would have the option to cancel. But they claimed they waived the cancellation fee because the water wasn't hot. Also, valet is $47/night. So a $225/night stay is actually nearly $275. When we arrived, it took many loops around the blocks before loading trucks got out of the way, there's construction on that block and no one from valet came out, so it was a stressful arrival. The restaurant staff and drinks were great, but that was the exception to how the hotel is ran. The room was okay but again, no hot water and it's dead quiet in the concrete rooms. Honestly, not worth the money & not impressed by this Hyatt.

***Beware*** They have a $100 pet fee that they don't advertise till you get there. This is on top of the regular night fee

I want to start this off by saying I have stayed at the Hyatt Centric for a total of 34 days for work. I have had nothing but amazing things to say about the hotel and its staff. Almost everyone that I've met has been so welcoming and made a very isolating work trip feel like home. The moment that soured it all for me was when 300+ dollars worth of my clothes were thrown away. I have been in contact with the managers Erik C. and then Joey J. to try and rectify this situation. Thus far, since my first email on June 9th, I have yet to be contacted via phone to get a solution to my situation. During my second stay at the Hyatt in June, I let room service come in for the first time 6 days after my first day there. I put my clothes in a pile away from the garbage that I've collected for them. All I wanted was new towels and sheets. When I returned to my hotel room after work, I found that the pile of clothes had been thrown away. Mind you, these were half of the clothes that I had brought for my entire 16-day stay for work. I contacted the front desk and Becca was absolutely amazing trying to locate my clothes and keeping me updated. When my clothes could not be located, I was given Erik's email. He responded by saying he offered to reduce my stay. I did not pay for the hotel as it was a work trip and looked for compensation in regards to the clothes that had been thrown away or otherwise discarded. When I tried to come to an agreement with Erik, he responded with: "I am trying to help you and offered an option and also asked you for an option. " I had already expressed my need for compensation and found that this was extremely rude. This email was sent to me on June 20th and I asked for his manager. After two more emails from me, I finally got in contact with Joey J. on July 20th, nearly a month later. She has offered to call me and has yet to. I have been extremely patient and spent my own money on replacing clothes that had been wrongfully discarded by the hotel staff. I have yet to be treated like a valued customer after requesting my work send me back to the Hyatt after having an amazing stay the first time I stayed there for 18 days. Everyone else I have come in contact with has been sweet, kind, and welcoming. I would recommend this hotel if you want to have a wonderful time at the restaurant and to be treated like part of their family. I would not recommend this hotel if you want to be heard, listened to, or valued by the management. I have never been so disrespected or disvalued after something was wrongfully done to me. No one's clothes should be discarded in such a way and I would've expected that the management team would've done more to help me in a very tense situation.

I love this location- it's central and everything is within walking distance. Multinomah Whiskey Library and 1927 S'mores Co are both next door, and Peter Cho's Toki is just across the street. The parking situation is not great but there are parking lots nearby. Unfortunately no free parking on site either; they do offer you valet parking but IMO not worth it. Holiday street parking is free luckily. The ambiance and the perfumed air are great. The rooms are modern and tasteful with calming neutral colors and globe lights. I think the staff are very professional as well. Both my hubby and I had a lovely and quiet stay. Would definitely go back without any hesitation.

We had an excellent stay. We stayed for 3 nights. We did not have a car, but we had a great time walking the area. The longest walk was to Pine State Biscuits (about 3 miles round trip) with the nice weather it was great to sight see along the way. There are TONS of restaurants close by if you prefer to only walk a few blocks. They were not doing stay over service due to staffing, but we almost preferred it. I saw in another review that they would have liked a few more water stations and I agree, but we picked up a couple of gallons of water from a market not too far from the hotel and used our refillable bottles. The hotel has a restaurant and bar, but I almost never saw anyone in it. We did not take the time to investigate as there were so many good foods and drinks just minutes from the hotel. Miscellaneous: Bed was comfy. There were two chairs and a small table in the room. The TV is set up for streaming, so that makes it easy to hook up to free WiFi and stream from your own device. There are USB ports in both nightstands and the desk area for all charging. There is an easy to use thermostat for the AC. There are black out curtains for the window and privacy curtains that separate the bedroom from the bathroom area (there is a heavy wood door that closes for the toilet/shower area) Tip: The hotel website has a lot of things to do listed under the area attractions. I had been doing Google searches to remind myself of the things to do, and just saw at the conclusion of our trip that they are all organized really nicely there.

Awesome location, walkable to local attractions such as Powell books and downtown. Also literally steps from public transit line. Cute, clean and sleek "boutique" hotel with friendly staff. My only request would be to put more water stations around the hotel (currently only in the gym on the second floor). Would love to come stay again if I'm the area. Amenities: room has mini fridge, Keurig, USB port chargers, individual toiletries

Just kind of whatever. I was here for work and didn't care about the artsy vibe. Staff was nice and warned against local crackheads while wandering about but no amenities and the rooms were cold and strange.

Cool is one word I would use to describe this place. The design of the lobby and the rooms were pretty original (minus the red carpet between rooms haha). But overall we had a wonderful stay! The beds were very soft and the suite we stayed in had it's own little living room. The rooms were a bit smaller than what we're used to but it's a city Hyatt so that's expected. I'm gonna say it - the coffee there was lack luster, so maybe go to a local coffee shop nearby. The breakfast was good - hot grab and go style. Service overall was great! I would say, this hotel is in a relatively safer and cleaner part of downtown Portland which I was happy with since we had our daughter! Valet only for this hotel, however there are a few parking garages right across the street for about $17-18 cheaper it seemed. City Target and lots of restaurants, coffee shops and ice cream shops all in arms reach. We really loved that part! The Moda Center was less than a 10 min drive which was nice. We would definitely stay here again! :)

This Hyatt is at an incredibly convenient location. Close to shops, restaurants, and other parts of downtown Portland. The room was very clean, and the modern look was great as well. Hotel is in a very busy street and the lack of space in front makes it difficult to stop the car at the hotel to load/unload luggage briefly, so keep that in mind.

This place looks like a hip hotel but if hyatt had a red headed stepchild that they really did not love, id imagine this would be it. Having to go to the second floor to get filtered water or ice was a huge pain being on the 8th floor and the water wasn't even cold. My shower was filthy including this giant hair ball pictured below, and when I left my favorite shirt in my room, instead of helping me secure it before the maids cleaned the room they let it get mixed in with the sheets and it is now lost forever. Let's not forget the noise from the train which made it difficult to get any rest and the 2 lumpy down pillows that I was expected to use for 4 nights. Now I understand why this place was on sale. It's a half ass version of the Hyatt brand so just know that's what you're getting when you stay. I won't be coming back that's for sure..

Newly renovated, clean and professional hotel in the Pearl District, floors and ceilings are concrete with an urban vibe. Valet parking was $47 though!

I've stayed at this hotel twice within a month in Dec 2021. Valet damaged my side mirror and everything went downhill from there. Note that there's no self parking available only Valet which makes this review important for you if you think about coming here. Do not valet park your car. The first time valet was nice. The room check in experience with front desk was pretty bad. The hotel room, mattress, etc are nice if you don't mind the raw concrete ceiling. At least I was able to sleep very well. So that gives this hotel 1 star. The second time I was there, everything was great except until we left and found our side mirror got damaged by valet. See picture below. There's clearly yellow paint on my side mirror. The type of yellow paint off a wall or a post from a parking structure. I'm 100% sure I didn't hit my car. Called Hyatt centric Portland by phone and they asked me to email Eric Little the account manager of Towne Park, the valet company that Hyatt uses. Emailed him about the incident and he asked me for my insurance info, policy number and name of the car owner. Clearly they want to get away from liability and wanted to use my insurance instead of theirs. Very suspicious to begin with. After waiting for a few days. He emailed me back and said he requested to deny my claim because I took my car from valet. Is this a joke? Who on earth would leave their cars to valet and not take it back? Am I supposed to leave my car with valet forever? Attached the email so you can see how ridiculous this is. Subsequently I emailed Joel the manager with Hyatt centric. He replied within an hour and informed that he couldn't help me much but added the "leadership" of Towne Park to the email. That's all. Clearly I'm still stuck with my side mirror being damaged. Towne Park (valet) refused to own up the responsibility of damaging my car. Hyatt isn't doing anything either. Imagine you pay for a ~$250 a night to stay in this Hyatt centric and pay $47 for valet. Then valet damage your car. You need to pay $500 or $1000 deductible to fix your own car for a mistake their valet did and they don't pay for their mistake. Sounds fun? Imagine you have a rental car, and their valet damage your car, but you need to pay out of your own pocket to fix the rental car. Sounds fun? This hotel could be a good choice if you don't use their valet service though. That said they don't have their own parking structure so you will need to either park on the street or park in a nearby parking structure.

This is a great new hotel with friendly staff, who also have an adorable hotel lobby puppy that loves belly rubs! They greeted each guest upon arrival and departure, and I noticed that staff always remembered details about each guest, which is always a great gesture that you don't find at a lot of places. I was promptly moved to another room on the top floor when an issue arose upon my late arrival. Staff were also very accommodating when I needed to push my checkout time out by 30 minutes. Very centrally located in a great part of downtown. To make the hotel experience even better, I would encourage placing Dohm sound machines in each room (or bring your own), which could help block out early morning construction and street noise. I concur with the reviews speaking of the modern design concept, which was consistent and slick through the hotel spaces. The views were all great! Well done!

So we just got back from an extended weekend in Portland and we loved this hotel. It is small, but the details were spot on. To the food at the restaurant, to the location, to the modern design, and to the friendly & extra touches we loved and will always remember. Example, we got back late from driving all day and we walked in with a friendly smile from the guy at the front...I came down to grab our waters for the day and he gave me some extra popcorn for my little daughter. Another great example was the lady with the red hair at the restaurant who hooked my daughter up with just a little more fruit because she killed her serving. Portland was a lot of fun, but we left wanting to come back. Thank you to the fantastic team here for making our stay unforgettable.

I cannot say enough good things about this hotel. As soon as you walk in the door, it is an eclectic, modern vibe. The front desk staff is phenomenal - Devyn and Haley. They are more than happy to answer questions or give recommendations as to where to go in town or where to eat. They also call to your room to see if you need anything - whether it is coffee for the morning or additional toiletries (very much appreciated in the time of COVID). I will stay here again on my next adventure to Portland. Absolutely.

Stay here for 3 nights. It was a great stay and for a good price. Located in the heart of downtown so it was convenient to walk around, take the metro, and to also hail a rideshare. The staff here dress causal and were really hospitable. The valet staff was a highlight. We didn't even have a car but they would assist in the getting a rideshare and always ask if we need directions. The rooms are decent sized and a modern look. The bed came with two different pillows (hard and soft). Nice comfy couch and a small desk. TV had 40 channels. Kurig in the room with a couple pods. Fridge and security box. A small closet and also enough room in the dressers for both our clothing. Hair dyer was dry bar. By the front entrance there are big umbrellas for guests to use if they get caught in the rain. Downstairs is a churros bar and also a nice new restaurant that was bomb.com. Will recommend to all my friends.

What a very pleasant stay. Love the fact that the floor is just concrete. I hate carpets. Though somehow it's still a bit dirty even though I just checked in. Here and there. Not a big deal, but I guess I expected something more. Water station in the gym on second floor. This is very important for me because then I could just buy a gallon of water from a grocery store, and refill that gallon bottle at a water station. Shower is great. Walk-in shower and a full door. No wet town. The only downside is the thin wall. Somehow at around 6 AM ish there's some noises. Unsure whether it's coming from upstairs or somewhere else. It's just a bit loud from the wall. So, no idea what's going on there. The design of the room is nice too. We noticed that the curtain looks like the sea, and there's a round lamp hanging near the desk that looks like the sun. All the lamps are round too. TV has Chromecast built-in. We watched some Netflix / Disney+ by casting the content to the TV. Another great thing is that we were able to use the cafe space to eat our take out food! And the cafe space has a lot of tables. It was really useful. Love it. Overall, it was a pleasant stay.

I thoroughly enjoyed our stay here. Visited with my family and the lobby was so colorful even with a contemporary style that I could have just spent a lot of time down there enjoying the aesthetic appeal as an interior decoration fanatic. The reception crew was very friendly and with valet it was convenient with having help get luggage taken up to our rooms. It was very smooth for checkin an check out. The room itself was also amazing! I really enjoyed the stand in shower and the curtain they had for separating the bedroom out with the bathroom and vanity area. It allowed for many of us ladies to get dressed and freshen up individually at the same time. For CoVID standards I'm very picky and this is the one hotel where I found no reason to complain or have concerns about cleanliness. Very pleased. The bed was super comfortable and I honestly loved the entire time I was there. Their TV is also a smart TV so you can enjoy Netflix or even cast from your device. That's something a lot of hotels are missing these days. For that added benefit as well I made this review a 5 star. I will for sure be going back here when visiting Portland!

Clean, modern hotel with spacious rooms, comfortable beds, great views, reasonable rates, and within short walking distance to great restaurants, coffee houses and the Pearl District. Incredibly friendly, helpful and responsive staff.