Hyatt Place Chicago / Wicker Park

I ended up staying at this hotel for eight months. Therefore I can tell you a lot about it! The hotel is ideally located within minutes of downtown Chicago and plenty of restaurants within walking distance. The rooftop lounge offers excellent food and a spectacular city view. Judy, the manager, was amazing and ensured every aspect of my stay was flawless. Jonathan is the best maintenance guy I have ever met, and he goes well beyond his calls of duty to keep everything running smoothly. It's a great place to stay, and I will definitely be back!

Very nice hotel in Chicago's Wicker Park. Staff was super helpful, the rooms were clean and comfortable. Would have been 5 stars but the AC was very noisy. Rooftop bar has spectacular views and tasty cocktails. Valet parking has unlimited in and out with very helpful staff.

Clean hotel, attentive personnel, real nice room with a nice view of the city. really clean. We liked that they tend the room every other day and they have bottle dispensers for shampoo and body soap, seems to be doing something for the environment. We are vegan so the free breakfast had some vegan options like the regular fruit and juices. Bread/bagels. Oat milk, coffee. For the hot breakfast vegan options were flour tortillas and either breakfast potatoes or hash browns. Also they had oats. and cereals. 50$ valet parking charge on top of the room. Overall we are very pleased with the stay

Had a very nice stay at property. Special thanks and appreciation to Judy at front desk who checked us in. There was NO valet parking available and they were going to make us park on the street. She gave up her own parking spot to allow the Valet to park our car. Never have had that level of customer service before at a hotel! We enjoyed our room and stay and loved the rooftop bar also! Highly recommend if staying in Wicker Park!

This location was great for our visit. Close to the Cubs stadium and close to the city! Exceptionally beautiful and kudos to the housekeeping staff that does a thorough job. Room was spotless. Valet guy was amazing and friendly. Rooftop bar.. wow! Great view of the city at night.

We stayed in this hotel as part of the block of rooms for our daughter's wedding. It was a lovely facility and every staff person was personable and responsive. The Rooftop patio has great views of the city. The breakfast room is nice and there are a wide variety of choices.

Gorgeous hotel with incredible customer service! The rooftop views are the cherry on top. You can have a drink from the bar and eat breakfast on the roof in the morning. Beautiful location in an awesome neighborhood!

This property is beautiful with tons to do nearby. We had a great experience staying here, and were especially appreciative of the room quality. It’s gorgeous! The staff was also incredibly kind and helpful! Thank you Anthony and Juan at the front desk!

Really enjoyed the rooftop bar with our party of four - amazing views of the skyline on a beautiful Saturday night. Extensive specialty drink menu. Loved the pear martini. It was pretty crowded when we arrived at 8:30. Service was excellent. You'll need to make a reservation. Be aware that a service charge and gratuity are added to your bill. We'll be back!

Great Hyatt! Located in a great location with fantastic facilities. Breakfast was solid as well.

Overall, was pretty pleased with my stay here. Came here from Hotel Lincoln and found my experience much better. Very nice and modern furnishings, nice little "living area" in our space, and overall better amenities as well. Some of my highlight amenities were the fitness gym here was quite spacious and nice, the breakfast that was included was very solid, and the rooftop views overlooking downtown were great. Excellent way to start or end your day! Keep in mind the space does become a restaurant in the evening so it can be tricky if you want to swing by it at night. Parking seems really pricey, but if you're willing to walk, there is some free street parking around if you drive around and look for it. Didn't really have any issues, but for someone less willing to walk it's definitely very pricey. Faucet was kind of weird and installed too far back from the sink so there was always splashing, but otherwise everything felt nice and clean. Nice around wicker can be pretty loud since you're near the highway and some busy streets, but it wasn't terrible. Good trade-off since you're so close to great restaurants, the 606 trail, and lots of other great stuff in wicker park area. Overall, would definitely visit again. A pool area or something would be nice, but in general it fit the bill.

Great hotel. Very clean rooms, comfortable beds & great amenities. The only downside is the nightly traffic nose & busy road right outside your window - but they do leave complimentary ear plugs at the bedside tables in the room so that was nice!

Beautiful hotel with killer rooftop views. My friends got a hotel block here for all their friends and family coming in for their wedding! We had check in drinks at the rooftop bar the night before! Service was great! Checking in and out is a breeze. Valet is also super easy to maneuver.

This hotel goes above and beyond in service! I had a sick child who needed some toast at around 9 pm or so. Decided to see what they had available on the 7th floor reception area to buy, and was greeted by the most lovely guest services person at the front desk - Alexa - who helped us access bagel and cream cheese even offered my daughter some fruit loops from the breakfast area so she could feel better. And then, didn't want compensation. She could not have been more lovely to a teenager needing some love and care. The hotel is clean and very well located, but it was the simple act of caring from Alexa that made it a place we will return to on our next visit to Wicker Park to visit my niece and her new baby. Wow! Amazing. Alexa deserves a special thanks.

I don't know if this hotel is any good and I won't be finding out any time soon. I tried multiple phone calls, an in person visit, and filling out a form online to try to get some rooms blocked for my wedding guests. When I finally got a form letter response with a link to a "discount code" the nightly rate was actually more than if I just booked on their website. I am underwhelmed at their customer service.

This Hyatt Place was built in 2020 and so it is brand spanking new. The building has 8 floors and rooms on the top floor have higher ceilings than other floors and therefore feel larger. We received really exceptional customer service here when staying in early November. We were originally assigned to a room on the 6th floor facing a building (minimal sunlight) so I politely asked if there was anything else available with a better view. They were very accommodating and reassigned us to room 821, which is on the top floor and faces west so you can see all of Wicker Park as well as a beautiful sunset view. The chromecast in the room did not work and we were planning on staying in and watching movies that night so I asked the front desk if they could fix it. They sent up their maintenance person Emilio who was very helpful but was unable to fix it due to a building issue. Eventually they gave us the option to move to a room where the chromecast was working, room 819 which had an amazing east facing view of the Chicago skyline and sunrise. They even provided us with some goodies for our movie night for our inconvenience. Special thanks to the manager Hector, front desk Shanna and Jonah, and maintenance from Emilio for the really going above and beyond for our stay. Definitely some of the best customer service I've ever experienced at a hotel. Beds are comfortable, blanket is thin as per typical of Hyatt Places. Complimentary breakfast is back to normal and both hot and cold foods are served. Would highly recommend to anyone who needs to stay in Wicker Park.

I stayed 2 nights for a family wedding and really enjoyed my time there. The hostess desk/lobby/reception area is on the 7th floor. You have to take the elevator up from the car drop off area. Parking is $45 and valet only. I got in very early and the reception area was very accommodating about holding my bag until my room was available. I was on the fourth floor facing the city skyline and the back of the hotel. I heard no street noise or noise from.other rooms as some of the other reviewers mentioned. I had a double queen room with a small sitting area. The room was nicely appointed and comfortable. The bathroom and shower were a good size. The water was hot and plentiful with good water pressure. I enjoyed the breakfast buffet on the 7th floor. I did not go to the bar area but it looked nice with good views of the city skyline.

Nice modern hotel. Rooms were clean and overall condition was well maintained. The bathroom faucet was installed too close to the back splash so that evertime we washed our hands, it was gauranteed for water to puddle around the faucet. We had to leave a towel around the faucet to prevent it from overflowing down to the bathroom floors. Shower had good water pressure. Our room was on the 4th floor facing Ashland Avenue. We can hear all the traffic noise. The hotel provided ear plugs for guests who needs them. No options for self parking, valet is $45/day with in/out privileges. They post hourly rates, but if you enter anytime before 12 AM and leave your car overnight as a hotel guest, you will be charged for a full day! We arrived at 8PM and was charged for the full day for parking. Ridiculous policy, but we didn't want to gamble with street parking and getting ticketed. Wicker Park has several bars and restaurants within walking distance from the hotel, so you do not have to travel far for food or drinks. Complimentary breakfast was good. Options were freshly cooked scrambled eggs, sausages, waffles, fresh fruits and cereal. Rooftop bar had friendly bartender and a nice view of the Chicago skyline.

PLEASE do yourself a favor and stay at one of the other zillion hotels in the area that are much more accommodating. I only stayed here one night and it was total garbage compared to the 3 other hotels in Chicago I stayed at this trip. There are very little amenities here. The breakfast was only for 2.5 hours which was 6:30 to 9. If you're here from the west coast that means you have to drag your ass out of bed to make it there in time and if you don't you have to wait until 4 when the restaurant opens. Not even coffee available. I had a morning work meeting and went to the front desk to ask if I could work somewhere on the rooftop or in the lobby and was told no, not until 4 when the restaurant opens. So I went to my room where my partner and I had our work meeting (we work for the same tech company) from 11:30-12:30. Now checkout is at 12, which is why I wanted to get out in time for my meeting. At 11:45, 15 BEFORE check out. We got a knock at the door asking us to leave. We said we were in a work meeting and it wasn't check out yet. Then at 12 exact another knock. I answered and said we are wrapping up work meeting can we please have just a moment to finish? Again that's the second kick out we received by the exact check out time. We were told yea no problem. 5 minutes later.... Another knock knock. I repeated what I said and this time the maid called the front desk to ask. She told me no problem. I said it would only be another 15 minutes tops and they said that was absolutely okay. In only 5 minutes we received a very loud and abrasive pounding on the door with a simultaneous scream "YOU WERE SUPPOSED TO BE OUT ALREADY!" It was incredibly rude and interfered with our meeting (for the third time). I answered the door to a grumpy faced woman that rolled her eyes and walked away. We immediately walked out, bags and computers in hand, and couldn't even exit the hallway because of all the crap from the cleaning staff strewn about. For someone wanting us out so bad, they didn't seem to care about clearing a path so we could actually LEAVE. By far the worst customer service experience I've ever received at a hotel. I would recommend this Hyatt hire staff that actually likes working with people instead of the grumpy, disheveled, and unprofessional crew they have now. Valet was the only section of the hotel with professional and friendly service, although valet is $50 a night. The other surrounding hotels offer the same nightly rate, a lower nightly valet fee, are far more accommodating, and include many more guest amenities. As well as a little grace at check out time.

We just came back from staying almost a week here over the Thanksgiving holiday. The staff was incredibly kind. They insist you take the elevator first, and ask if you need anything. I should have gotten the front desk girls name. She gave my kids special paper to to write letters to Santa, not only checked in on us daily about our experience, but also remembered what plans we had from when we chatted during Check-in . She'd ask us how they were and if we enjoyed them. The hotel was very clean and new. We are previous Chicagoans, so being IN a neighborhood and a bit out of downtown-downtown is such a plus for us. We don't want to wake up on Michigan Ave with everyone else. The Blue-Line El was a short walk away and the Ashland bus right outside the hotel and across the street, which gave quick access to much of the city. The free breakfast was better than what I was expecting, and better yet was the view from the dining area! We would definitely stay again! Last, but not least, they had a room big enough to sleep 6! That's hard to come by. Big bonus!

Used this venue for my wedding hotel for myself and my guests. Not only did they double charge us for rooms at the end, they also double charged for cars when I did not even have a car (I live down the block). We also rented out their Ashland room and when confirming the week before they had the wrong set up, wrong number of guests, wrong lunch order, and wrong card to charge. Further, when I arrived they placed me in the wrong room even when I stated I was the bride and had a suite. Overall I would not recommend staying at this hotel for an event.

they charged me $100 for sheets with a ketchup/hot sauce stain. Which is absolutely ridiculous for a such a large hotel chain.

hotel is pretty new, clean with AWESOME Valet service. The Kennedy rooftop is somewhat of a joke. VERY nice views on a clear night, some of best in city, but slow, slow, slow. They are way short staffed and can only sit about half the tables. They give zero preference to hotel guests. THE HAT is a great late night place for food, open till 2 a.m. across the street. Hotel is right off 90 so easy freeway access (to sit in Chicago traffic) Neighborhood is safe.

This review deals with the reservation service which is routed, apparently, to India. We booked 4 nights but due to a change in plans had to move the 4 day block one day ahead. I was "in line for more than 15 minutes" due to the usual "we are experiencing higher than usual calls". When I got through, I thought it would be a simple process. It was NOT. We have enough points for two free nights. When we originally booked, we only paid for the two other nights. Unfortunately the guy had problems with that. He kept insisting that we couldn't use the points because, "you do not have enough points!" After several frustrating attempts, I was finally able to get him to apply the points. Unfortunately we weren't finished. He said that he had to cancel our original reservation and rebook it at a noticeably higher price! I argued with him but realized that was going nowhere! As I told him, this was not the service I expected from Hyatt hotel! My wife travels for business and recently spent a month at their Dallas hotel training new sales reps. Recently she had to book a couple of nights in two cities. The Marriott booking went smoothly. The Hyatt took a frustrating half hour. If Hyatt reads their reviews, you are driving away business! As for this hotel, we hope for the best and will update my review after our stay.

The main reason we stayed here for 8 days was because the parking was reasonable and because of the free breakfast included. Breakfast was served in the dining area (due to covid we weren't sure what to expect) and was great the first day. They had eggs, bacon, French toast sticks, yogurt, hot/cold cereals, oranges, and juices/ coffee tea. After that, however, they switched to just what I have taken pictures of. Pretty sad. When we asked why there were no hot options anymore, the staff said their manager told them not to put them out all this week or next week. We came down daily for drinks after that, but ate across the street instead. Overall however, the hotel was clean and the beds were comfy. I also appreciated the wood floors in the rooms. Housekeeping was great and they left the room/ floors smelling fresh. The rooms also had blackout curtains which was nice, but I wish the windows were more noise reducing. At 1:30AM one night we woke up to people doing donuts out front for like 10 minutes. On our last night we woke up to some people outside yelling/ fighting SUPER loud around 2:00AM. This location also serves Starbucks drinks but doesn't have any non dairy milk (no oat/almond/soy). Check your bill before you check out! We booked 2 rooms and had only 1 car, but we were charged for parking on both rooms. Overall it was an OK experience, but there's definitely room for improvement.

If you are looking for a hotel with great access and location to things then this is the place. I loved the room and the shower was amazing! I could have just stayed and made a house in that shower haha my only complaint was that the valet was high and obviously the smell got in the car. Also no one was ever at the front desk. I stopped by 4 times and no one around. The fact that the room was nice and located in a perfect area helped keep a 4 star rating.

Had the most wonderful time at the Hyatt Kennedy rooftop! Spectacular service wonderful view of the Chicago skyline. Amelia was our waitress so professional and kind, wonderful experience enjoying the nice weather. We asked a gentlemen, to take a picture of us, he was from genuine Hospitality from St. Louis, he couldn't have been more pleasant. Such an enjoyable time!

Adam Miller, GM, was great! Along with Angelica at breakfast, the valet and the rest of the team at the Hyatt, our son's graduation from Orthodontic school at UIC during COVID was special. Our rooms were all together on the same floor, Adam made the block of rooms easy to set up and the Kennedy Rooftop was beautiful! Our family pictures were great with the night skyline in the background. Thanks again Adam and team. We will be back.

Wonderful stay. Facility and location was wonderful. Didn't like the 45$ parking initially, until I saw what an issue parking is in Chicago. I was glad to have my car close and safe. Did have a maintenance issue with our room, but the GM Jonathan was eager to make us comfortable. Definitely recommend and will be back.

I'm giving it three stars for the cleanliness and the fact that the rooms look new and wood floors which is a plus (carpet is generally nasty). However, the greatest function of a hotel is to provide you a comfortable place to sleep. Sleep I did not because of the constant LOUD sound of running water and the traffic outside and occasional drag racing. The location is just ok. The rooftop bar is nice but the manager there is a bit rude.

If I could give this hotel 10 stars I would simply because of the customer server! The front desk lady, Shannan was amazing. She was so helpful and kind. She went above and beyond for me and my friends and was so kind about it. Will definitely book here again simply because of her!

I was very disappointed in my stay at the Hyatt Place. I had housekeeping continually knock at my door and yell into my room at 8:40am when I had a 12:00pm check out. On top of the inappropriateness of the early disturbance, every hotel I've stayed at during COVID suspends daily cleaning for the remainder of a guest's stay.

We stayed there for our daughter' s wedding weekend! Everyone there is very accommodating, the rooms are huge, all seemed very clean! The lobby and bar are well done! It is much nicer inside than it appears from the outside! Also very reasonable!