IHOP

Remember kids, it’s an IHOP. 2 recent visits were awesome. Got to have Miles as our waiter on his very first day and Victor was there to help him out! These guys are awesome. Food was quick and hot and just as expected for IHOP. Good sized portions. Is $8.99 a lot for one plain Belgian waffle, well yes it is. Other prices reasonable. Did I appreciate the iPad billing system defaulting to a 25% tip? No I didn’t! 20% is fine, unless the wait staff went out of their way. Our waitress that day did not, so 20% it was. Knocked off one star for this. Place is clean and staff friendly. Will return!

We got there at around 10 AM on a Sunday morning, and there was a lot of people already waiting for a table. We didn’t wait long at all, though, just 10 minutes and we were already seated. Our server was rushing, and seemed kind of distracted, but they were pretty attentive the entire time, I think it was just pretty busy and they were running all over the place. We got everything we ordered pretty quickly, didn’t have to wait long. Everything was delicious, just as always. Definitely a nice and affordable spot to get some breakfast with the family.

Just left this ihop and saw that my review was made in a new email. I am a server who appreciates great service and tip accordingly because of this . Our server Ms.Brenda was simply amazing we ordered our food and she brought it out hot and with a smile... she was so helpful and sweet I hope she realizes how amazing she is

Just went in to have breakfast. Waited ten minutes for someone to come assist us with getting seated. Then once we were seated no one came to serve us. Another table sat after us and had their drinks and were already getting their order taken. We have not had the best service at this location for months now. Won’t be returning.

I just wanted to point out ms. Brenda (I think that’s her name) older lady.. we came here late around 10pm on 4/19 and she was so sweet and accommodating. We had a bit of an issue with the card system and she took care of the issue with ease for us without judgement she was attentive and really super sweet.

It is graduation season so every IHOP was super busy. This place was awesome. Got seated quickly. Our waitress was so good with taking our orders. We had 10 in our group. Our orders were all correct. I will definitely come again.

There was only 1 waitress waiting tables for the whole restaurant. She was a sweet older lady. She was doing everything. She sat people down, collected dishes, cashed out, brought out food and took ordersShe definitely needs a raise. Every table in our section had dirty dishes on it. There was 3 people standing Around in back just talking doing nothing. A lady and 2 guys. I counted 8 employees total.

This IHOP was awesome. Brenda S made us feel great. Had a very nice feel and mood. I was here with my 10yr old son and he said he could bring a date here. I felt like I was in a hallmark movie. Nicely decorated for Christmas. Great atmosphere. We were lucky enough to be here peaceful with just 2 other people in the restaurant.

I love there $6 breakfast deals. Great price and add always yummy to my tummy. My favorite if the egg scramble with hash browns but all have been delicious. Service is prompt with minimal wait for anything. Always clean surroundings and they greet you with a smile.

The food quality it's decent I have eat here couple times over 2 years now and for the last 4 months the people that manage this place has let it the entire restaurant upside down, the servers don't want to help you at all and look at you like they hate you with their souls, and last time I eat this place the same black lady that works at nights poison my food I would not recommend anyone and also would want to press charges in the future

The food is fine. I stick to the over 55 breakfast menu most of the time. I still miss the pigs in blankets (sausages rolled up in pancakes). I used to order off the menu, but haven't tested them lately. If you go early enough, it's a nice place to clear your head and prepare for the day.

We got there at around 10 AM on a Sunday morning, and there was a lot of people already waiting for a table. We didn't wait long at all, though, just 10 minutes and we were already seated. Our server was rushing, and seemed kind of distracted, but they were pretty attentive the entire time, I think it was just pretty busy and they were running all over the place. We got everything we ordered pretty quickly, didn't have to wait long. Everything was delicious, just as always. Definitely a nice and affordable spot to get some breakfast with the family.

Placed a to-go order and found an empty restaurant. An employee told me that weeknight was always slow but they do a lot of online orders. She was very friendly and gave me adequate time to review the menu to order. My Swedish crepes were cooked precisely and tasted just right. My only complaint is that there were not enough berries to last for all 4 crepes. I'm a huge breakfast fan, so I'll be heading back to try something else soon.

This was the first time I've eaten at ihop since covid. At 9AM on a Sunday morning, I expected it to be packed. It was not which was kinda nice. We wanted to sit at one of the empty booths, but were told we had to sit at a table to even out the tips for the wait staff. Ok. We did that. I wanted milk in my hot tea but was told they were out of milk. What pancake restaurant has NO milk??? They got my order wrong and brought out the correct item. When I wanted a refill of hot tea, she poured hot water in my half filled cup. We had to ask for a spoon to stir our coffee and tea. While the food was passable, the waitress never cracked a smile. All in all, not impressed with this ihop.

The service me and my husband received was nothing but amazing! Ms Brenda was the most kindest waitress I've ever had. She went above and beyond with her service, and she was super sweet. Plus the food was great as well :)

What a wonderful special day with my Granddaughter, beginning with a delectable breakfast at IHOP! It was perfect!

me and my wife just came here and i will say that this is the most cleanest ihop I have been to with my wife, food was very delicious and well made. better than any of the Austins service, I want to give a huge shout out to the nice old dark lady I wish I could've gotten her name, but her service was amazing, she was very sweet and very attentive to us and others if I could give this place a review based on her with it I would give it a 10/10, go here if your looking for a nice service and clean resturant, and give that lady a good raise, because she most definitely deserves it, my name is Piolo just for vis

I just came here around 8:20 and they told me I can't eat in here because thers no cook like what what kinda I hope

We went to IHOP yesterday and we noticed women with limp she needed to rest. They should need to put more new workers there too. Food was awesome and milkshake too. I'll go there again

This place has the most amazing breakfast foods you can ever find,sadly they didn't have cold drinks because of the water pollution in Austin but they still have awesome food and wonderful service

my delivery never arrived. This is the second time the same thing happens, this app is not working totally fine

Brenda was the nicest waitress ever. It's people like her that make you want to come back for more! I also don't know what all the complaining was about, it's very clean and the food was amazing and fresh! Brings me back to when I was a kid going to IHOP with my parents! 10/10 and Mrs Brenda needs a raise!!

The breakfast isn't bad but it's depressing in there. It's like a weird hotel lobby where everyone is eating tk just eat before they hit the road. No one is talking, the windows have tint on them it's dark and just odd. I would feel so depressed eating in a dark, quiet room full of people eating pancakes. Just weird vibes. Nice servers but to the owners please take the tint off and have it not be a weird pancake cave. K thanks

Found 2 hairs in my meal. Told server and they alluded to previously having had issue with it (sounds like back of house isn't wearing hair nets). Did not get entire meal comped or offer for a replacement.

This has become my favorite I Hop, food was hot , coffee was good, and our waitress Brenda was great & attentive! They were very busy & short handed but still managed to give great service.

The servers here are really friendly, and my food came out prompt and hot. It tasted good too. my server April was really attentive. They provide free wi-fi for customers. But a little kid was running around the dinning area unsupervised (where were his parents?). Even if there were not a lot of people in our restaurant, I still did not like his being allowed to wander.

Food: 3.5/5 Inconsistent portion sizes, but consistent taste. Over easy eggs are a bit on the runny side (as in the whites are sometimes runny), but still that great American breakfast food that I always crave Pancakes at this location (at least in the mornings) are so delicious Service: 4/5 Typically slow because it's super packed, but the last two times I've come, I've been served by a guy called Lee. Basically him alone makes this rating a 4/5. Polite, fast, funny. If you ever get Lee, you'll get great service. Atmosphere: 3/5 Typical diner atmosphere. Bathrooms: 2.5/5 Nothing to write home about. They're well maintained? IHOP is a staple, but this location is the best one in austin I think. And Lee is the best.

This IHOP location is understaffed and it shows. Wait times are fairly long with many tables open. My guess the management isn't in tune with customer service as their number one priority. Wait staff seems stressed and running a mile a minute. Never see management interacting with customers to know if they are being satisfied. My guess off site or in their office. Food is good but management needs to get their butts in gear as far as customer service/satisfaction goes. Update: 6 Months later nothing has changed. Two couples got up and left because no one was there to greet and show them to their seat. I nearly left but stuck it out until someone came up front and nearly seated me before this poor couple who were waiting the longest. This place had plenty of tables open BTW. I don't blame the waitress staff I blame the idiot management. I won't be back anytime soon Update (09/08/19): service STILL poor here. Very nice waitress but our food wasn't served until after two other tables which had placed their orders 20-30 min after us had their's. My friend got his meal and I was still sitting there waiting for mine until I lost patience and pointed out what was happening. Again poor management as stated above. Totally lacking in customer service! I highly suggest dinning at a different IHOP location.

We love IHOP. They offer a large selection of food choices at reasonable prices. You can order breakfast, lunch or dinner items anytime from their menu. Some locations are open twenty four hours for your dining pleasure. My favorites are the vanilla ice coffee and the sirloin tips with either eggs or veggies. The staff is always friendly and generally the service is always good. Today our waitress was Brandi and she was absolutely wonderful. No matter the location they are worthy of a bookmark and a try if you're just passing by or you happen to live near one of the one thousand six hundred and fifty locations across the US.

I was there on Saturday 2/11/23 around 9:30 - 10 am. One of the waitresses was a old African American lady, kinda chunky and short hair (probably real). She was on one of the touch screen monitors for about 20 minutes in the back of the restaurant shaking her head. My friend asked her where the restrooms were and she got mad and with attitude said "I don't know I just got here, I don't know" then turned right back to her monitor. She also appeared confrontational towards one of the hostesses sitting people. Demanding that she get some diners now that she decided she was ready. I ordered a steak omelette. The meat was extra chewy, the egg was old, and they gave me red salsa fresh out of the refrigerator. The table we were sat at had crumbs all over it, definitely hadn't been wiped down for awhile. Don't eat here. Poor staff, dirty facilities, terrible food.

This Ihop was the worst I have ever been to. They wouldn't let us sit in a booth because they had to seat in order due to the servers' tips, they were out of milk, they didn't have syrup on the table. the server NEVER smiled-not even once, the food was cold, they did not bring spoons when serving coffee and tea, and then brought out plastic ones. Very disappointed. Not the IHOP I remember going to before covid. Will not be going back and will not be ordering to-go.

This place is growing on me. The location and 24-hourness is convenient. It's usually hardly busy at all at the weird hours I end up going there. (but is very busy on weekends). Very clean and pleasant. I don't like pancakes but there's plenty of other stuff on the menu and some of the omelettes (chicken fajita, or the chorizo one) are pretty good eating. I'm sometimes able to get online gift cards to it. You're supposed to print them out but I just tell the server to take my iPad with the PDF & numbers fullscreen over to the point-of-sale computer and they can type it in. Seems to work great.

I just want to give Brenda, who was working behind the front desk tonight, a shout out for great customer service. I screwed up my online order by scheduling it for the next day and in the store they don't have the ability to cancel online orders. She went above and beyond by asking a coworker to make my order and not only did I end up getting my food, but it came out in less than ten minutes. I really appreciated the help and will be sure to order out from here again.

Not the greatest experience after being the first real food my friends and I saw after spending 4 days camping at a music festival nearby. Walked in and the manager was there to greet us; he waited a little bit, but did eventually greet us. We told him how many was in our party, and he immediately acted inconvenienced. He fumbled over his words as he told us that it would be at least 20 minutes before a table would be ready, even though it was a Monday morning, and the restaurant was half empty. A random server came along a few minutes later, put together two of the already empty tables and seated us with no problem. The manager just apparently couldn't be bothered; it literally only took 6 minutes of effort. The server we got at our table must have been new. He couldn't keep our order memorized even written down on his note pad. He brought us orange juice that was 3/4 filled, and I had to make mention that since juice refills aren't free, he should have definitely filled our glasses to the top. He then brought us fresh glasses free of charge. The food was delicious, no complaints there. But overall, this location could definitely use a revamp in management if it wants to improve its customer service.

My wife and I entered the IHOP. There was no one at the front counter to seat us so we waited. There was no line. I thought we'd get a seat quickly. I was wrong. It took three minutes before the server noticed us and said she'd be with us in a moment. 6 minutes later, she told us he same thing. We saw another server, a male Hispanic look at us and without saying a word, went to bus a nearby table - the one we eventually used. A lady who I guess was a manager entered the lobby. She wore plane clothes. She smiled and without a word, reached in a bend for silverware wrapped in a napkin. The server saw us again and said she'd "be right there." It took 10:17 for us to be seated. The place was empty except for 4 tables and a total of 10 people dining. Inside the restaurant, were 9 workers. Seven in red shirts, one cook and a manager in plain clothes. We were seated three minutes before the Hispanic male server walked passed us with a family of 8 Hispanics. The server wasn't happy. She was the only one it seemed to be working as four other red shirts sat in the far back dining area talking. The service was terrible. Eventually one black server came to work - she was probably late or very early for her shift. I felt bad for her. She walked with a limp and I thought she should not be weighing on tables. However, she was the most pleasant and aware of the entire staff. I ordered the mushroom and spinach omelet - it was great. I also ordered the waffle. I don't know how you can screw-up a waffle, but the cook did. It was too hard.

All the review scares. I didn't want to visit this place because of plenty of bad reviews. But finally I decided to try it. The place is clean and I was welcomed warmly. I ordered the breakfast combo: 2 pieces of bacon, hash-brown, sunny side up eggs and 2 crepes with bananas and Nutella. Everything was cooked really good. They prepared eggs the way I like it, so it was perfect. Waitress was a nice lady. I didn't wait long for my order. After I got my dish they came to ask me how do I like everything. The place open 24 hours. Probably, I will go there next time with my husband.

Upon entering this location we immediately became concerned. There was no one there, no customers and a hostess did not show for a full 4 minutes! Not only this but there was a ranky foul odor that hit you as you opened the door and just clung to the air..it was gross. But we were hungry and I had a birthday coupon for a free pancake deal. Finally the hostess came, and I was kind of shocked when she looked at our 5 month old baby in a carrier and seriously asked if he needed a menu -_- We were seated and the hostess who is now our waitress brought us water and then menus. I ordered the Bacon Temptation Omelette and the freebie Rooty Tooty Fresh 'N Fruity® Pancakes for my daughter and I to share. My husband ordered the Philly Cheese Steak Stacker. Finally after a very VERY long wait our food arrived - and I did mention that there was literally no one else there so not sure why it took so long.... And to add to it, trying to get a water refill was impossible! Here is the breakdown on these items: Bacon Temptation Omelette Where is the bacon?? Ok so this is advertised with the word Bacon in the name..but there was not much in it at all, maybe 1 or 2 small pieces crumbled down. The cheese tasted worse than the old government issued cheese from back in the day, it was gross. The so called sauce they put in it I think was generic HEB mayonnaise. I remember going here a decade ago and ordering an omelette and being wowed with the quality and quantity - it was low quality and the quantity was half of what it use to be. Rooty Tooty Fresh 'N Fruity Pancakes We got the strawberry one.... the strawberries were ok, the portion ok but the pancakes were disgusting, like the oil or butter was forgotten - not sure but um.. the name of the place is International House of PANCAKES and the pancakes were disgusting, dry and not really edible! They looked pretty but that is it.... Philly Cheese Steak Stacker Not sure where the stacker in this is except that it was obviously made with Steak - Umms.. that frozen Philly so called meat stuff sold frozen in grocery stores! The cheese again was gross, like a generic slice of American cheese tossed on and it came with some burnt pieces of onion - THATS IT! The worst Philly cheese steak in history! Even the bread was stale! And you would think the fries would be ok at least - Nope not at all, tasted stale! So to sum it up: Bad service Bad food Smelly restaurant We will never return here again....

This place should just close since they have no staff. Went to grab some food, dinner to be precise! Walked in the door and immediately an older lady rushed us out and said only online orders were being accepted since they had no staff. Smh. It was barely 7pm. Just close the establishment IHOP!

they really know how to answer a phone.... NOT online orders don't work, always a line out the door, and something I order ALWAYS gets messed up.

The hamburger and fries were surprisingly delicious. Great value for the money. My partner had the burger and onion rings. The rings were way above expectations. I'll get the next time I'm here.

Had a late breakfast here this morning. Everything was great from the time we walked until we left. The waitress was pleasant and attentive and the food was really, really good. I'll be back to this location.

Went to this location with two kids this morning. It's the worst experience I have had at an IHOP in thirty years. There was no wait for seating. The waitress came buy to say she would be there soon and then ignored us for the next half-hour. Meahwile she moved around the room at the speed of a glacier before climate change. When I finally complained, all we got is a nasty response and attitude. We left without eating--no need to support such a business. This place makes up in attitude what it lacks in service and hospitality. Give it a miss. There are plenty of other IHOIPs in Austin.

05-25-21. Jessica was amazing. Greatest waitress. Give that girl A raise. Food is always the same which is good.

I ordered some pancakes online today and when they arrived there was a large knot of hair on top of the pancakes. Threw them out.

I regularly stop in at this IHOP on my way to work. Evveryone who works here is super frriendly and accommodating but no one is more friendly than our waiter today, David. He is funny, efficient and a warm smile on a rain day! David makes this IHOP a 5 star experience!

I waited 40 minutes after ordering an omelette to go. Then my order was wrong! No hollandaise sauce and my hash browns were not crispy as I asked. Not coming here anymore.

Waited an hour after the posted time for an online order. No help or explanation from management.

At night there is a youngster who servers in this IHOP, he is not supposed to be in this kind of job, he doesn't know how to server food, may be he can take care of cleaning the rest rooms. He thru the food in my table some of the food ran out of my plate to the table, he didn't felt bad about it at all!! I am not against IHOP I am a great fan of IHOP but folks like this spoils IHOP brand name!! I hope some of the IHOP management read this and take corrective actions!!!

So disappointed with this location! I ordered curbside pickup and waited over 1 hour to be assisted. I texted and called several times for assistance and was ignored! What kind of service is it to have your phones go directly to voicemail??? Finally ended up calling their corporate line to have one of their reps reach out and they were equally shocked that the line went to voicemail. Since I ordered curbside and had no intention of getting down, I wasn't dressed to go inside otherwise I would have. But why offer and set up curbside if you have no intention of providing that service? I am working with Corperate to get a full refund because they charged me for the food I never got anyways so there's that. IHOP as a whole has been on the decline as far as service goes but this experience was the last straw. I know to order at least 1.5 hours ahead of time because of their horribly slow service and dining in is just as bad. I really don't have time for this. Don't waste your time folks!

I'd heard about the free pancake deal yesterday, and I decided I wanted me summa dat fo' dinner last night. As you can imagine, it was crowded. I was actually a little hesitant about going, not because I knew it would be crowded, but because I wasn't sure they still served my favorite dish: cheese blintzes. I had checked out their online menu a couple of months ago, but I didn't see cheese blintzes listed. So the first thing I did when I entered the restaurant was looked at the menu. [stream of consciousness] They still have cheese blintzes. Perfect! Wait, what the hell? There's a giant pancake person staring at me. And its name is Susie. Gross. Stop staring at me! [end stream of consciousness] I got seated at a nice table that was in the back near a window, not in the middle of all the craziness. My waitress, Veronica, immediately came over and took my order. I got the cheese blintzes with whipped cream instead of sour cream, a plate of the free pancakes, and an iced tea. As Veronica walked away, I noticed she was wearing Mardi Gras beads. I surveyed the restaurant and noticed almost all of the servers and bussers were wearing Mardi Gras beads. Okay, I know my schedule is a little off since I got laid off on Friday, but I'm pretty sure Fat Tuesday was LAST Tuesday. So they're off by a week. Am I still in bed dreaming? Did I go back in time? Where's Doc Brown when you need him?! My food came out in record time. As much as I wanted to ravage the cheese blintzes, I gave the pancakes a try first. They were cool and almost hard. The butter in the middle hadn't even started to melt yet. I spread the butter as best I could on the other two pancakes, and I covered the cakes in an atrocious amount of Old Fashioned syrup. I decided to let that sit for a bit and concentrate on my blintzes. As I cut into the first blintz, I saw something strange. I thought it was a burnt piece of hash browns. Upon closer inspection, I discovered it was a strawberry stem. Um, okay? I pushed that aside and started cutting again. And discovered another strawberry stem. Is this a joke? I found three in all. Between bouts of raking through my blintzes for hidden strawberry stems, I very much enjoyed the dish, as usual. The pancakes, meantime, finally had a collection of melted butter in the middle, so I concentrated on the middle portion of the cakes. They were still a bit hard and incredibly dry. No amount of syrup made those cakes moist. I've never seen anything like it. They should make rain coats out of this pancake batter. I ate the middle out of my pancakes as I watched Susie go from table to table to watch people eat. It was when she stopped at the table nearest me that I discovered that was a guy inside the costume. Stinks to be you, man! I wanted to get a close-up picture of Susie on my way out, but he went outside right before me for a smoke break. At least, I assume it was a smoke break. I stuck around in my car for a few minutes, hoping to be able to catch a big fluffy fake pancake with a ciggy in its mouth, but he ran off somewhere. I'm sure I'll go back to IHOP, but I doubt I'll get any pancakes. And, guys, strawberry stems go in the trash, not in the food.

I can't tell you how many times I've ordered take out from this IHOP. It's easy, around the corner and fast...typically. For some reason, they're uninterested in making a sale tonight. I've called more than a handful of times to a busy tone followed by someone answering and it sounding like it's in their pocket. Get yourselves together and understand that people want some food - be assured that I won't waste my time hoping you want my business anymore. Enjoy my one star and the other one star reviews I'm sure you're going to get, no amount of new laminate faux wood can cover up incompetence and poor customer service!

I just had a nice breakfast at this given IHOP. Ms. Linda is very sweet. So if you are in the area; stop on by. The food is great and the waitresses are all very sweet.

Slowest service received, even though there are 4-5 servers out on the floor and about 7 tables. Got the wrong drink and waited for about 10 minutes to come check on our table so we could let him know, never happened though we had to ask a nearby server. Food took forever to come out even when we ordered the appetizer before the food. I was writing this review as I was in this IHop...The entire time we were here my partner was only given one Dr Pepper and he passed by tons of times, never checked to see if everything was okay. Another server asked if we were okay. The entire time OUR server walked around looking for stuff to do, went to the kitchen to mess around.. but never checked his tables. Horrible horrible service. Don't come here to eat don't waste your money... unless you want horrible service. Update: My partner asked for the manager and told her everything. Manager did not take responsibility and said he was new and it was too many tables for him. He had us and ONE other table with one old lady. She did not speak right saying this like " he's new, started Saturday too many tables for him" almost timid never apologized. We come here every Monday, every week. Manager never came out not even ONCE to check if everyone in was doing good. Even though there 7-8 tables out there. This place has disappointed me for the last time. Never coming here again.

This is your typical IHOP. It is reasonably clean and the food is consistent. But how hard is it to not mess up grits, eggs and pancakes. We head here if Kerby Lane takes too long. The service is hit or miss and can be super slow. This weekend it was crazy slow, but mainly because they were missing two cooks. More than enough waitresses just no food was being made. Super frustrating. If you have younger kids this is a good place to let them be loud and get their sugar high on.

In what was clearly a difficult morning for the staff at this location, Katie completely turned around or experience and made it positive. We had waited for 30 minutes with nearly no greeting and no communication as to what the wait was (we were "next"). Katie jumped in to get us seated, checked on us frequently, and was kind and understanding. For a momma eating out alone with two small toddlers, Katie made out breakfast a fun and enjoyable visit.

My last 4-5 visits over the last 3 months have been pleasurable. Quick, hot, delicious food with great, friendly service. However, on 8-24-17 I went in, was seated, & had my order taken by 3 different workers. There were only 5 tables busy. After waiting 15 minutes for my food I told the cashier (my waiter disappeared) if I didn't get my food I was leaving. After waiting 5 more minutes I stood up & was leaving when a woman (apparently the manager) asked if she could help. I told her, "bring me my food, I'm hungry". Within 5 minutes my breakfast did arrive - hot & delicious. She came back & apologized, but I hope this doesn't happen next time.

I have to say, there is a waitress here named Alejandra. She is kind and patient and just eeks hospitality. She really should be recognized for this.