El R.
Google
Customer service at this location is substandard. I recently bought a stainless steel wok at this Ikea and it got corroded and stained after the very first use. I used it on medium heat and afterwards washed it like any other pan, with mild soap. It got greenish and brownish stains as if it has been used for centuries. I never had issues with other Ikea pans and decided to return this one since the product quality was not good. The customer service did not accept it claiming that it was damaged due to improper use. I've been shopping at Ikea for over 20 years now, in different countries. I think I overall spent over $10k there (bought at least three kitchens and multiple furniture pieces). With this attitude they definitely lost me as a customer because they did not want to return 35 euros for a bad pan. Good riddance. In Vienna there are several other furniture stores in the same price range but better customer service.