Kallan H.
Google
We were genuinely excited to dine here, especially after hearing such great things about the view—which, to be fair, was absolutely stunning. Unfortunately, that ended up being the only redeeming part of our evening. We don’t typically write negative reviews or criticize service, but our experience from start to finish was deeply disappointing.
We sat for over 30 minutes with menus before our server came over to ask if we had questions. When our server finally arrived, he didn’t introduce himself or even greet us. The first things he said was "Yes, I'm ready". When a member of our party tried to ask a question about a dish, he shouted (over the extremely loud music), “Decide because I can’t hear you.” We placed our entire order at once—cocktails, wine, and all courses—and the server walked off, dropping our menus loudly on a nearby table as he left.
A short while later, he returned with cold bread and oil and vinegar, but we weren’t given any plates, so we had no way to eat it. We assumed he was waiting to serve the wine with the first course, but even once our food arrived, we didn’t have wine glasses. We had to ask for the bottle ourselves, and despite finishing it during the first course, we received no wine service at all—no refills, no check-in, and no offer of a second bottle.
After the first course, we saw another server bring out our entrees, only to turn around and head back into the kitchen when he noticed we still had dirty plates on the table. Our main courses didn’t arrive for another seven minutes, and unfortunately, every plate was cold. My steak, ordered medium rare (see photo below), was served nearly well done, and the chicken dish was very dry and clearly overcooked.
Throughout the meal, our server made several rude and sarcastic remarks, and we had to ask three separate times for bottled water before another staff member finally brought it. At the end of the evening, no one—our server, the host, or even the manager we spoke to while arranging our car—checked in to ask how our experience was.
Overall, we were extremely disappointed. This was, unfortunately, an abysmal experience from start to finish. We had really hoped for a memorable dining experience, but sadly, it was memorable for all the wrong reasons.