Stan D.
Yelp
Imago provided attentive but often incompetent and chaotic service paired with food that ranged from sublime to incompetent.
We had planned our anniversary supper at Rome's highly respected Imago months ahead of time, seeking and obtaining assurance in advance, both by telephone and email, that the restaurant would be able to accommodate my gluten free diet within one of their tasting menus. We were eagerly anticipating sharing a delightful meal as we have shared 45 wonderful years together. The trouble started immediately when we were brought starters to share. At least one of the starters appeared to breaded, so I called the waiter back to confirm that they were safe for me to eat. They weren't. After some time, the kitchen produced two unremarkable pieces of limp purple cauliflower with a palid dressing to replace the three different starters my wife enjoyed. We then learned that in fact the kitchen could or would not produce a gluten free tasting menu. To compound the situation, the server brought my wife, instead of me, the menu with the prices listed. We then saw a number of intriguing plates being delivered to all the tables but ours. These were complimentary amuse bouches being served to everyone, except us. The waiter explained that they were not delivered to our table, not even to my wife, because they were not gluten free and there was no substitutes provided us.
The service bordered on the American chain restaurant "my name is John and I am your server this evening"in that our conversation was constantly interrupted by staff asking us how the most recent course was, usually by more than one staff. Worse, we were frequently asked the same service question more than once by different staff even though we had answered the first time. From front to back, communication and coordination among staff appeared non-existent. Servers were also unaware of what were in the dishes, or demonstrated basic food errors as I will show when discussing the food
To add insult to injury, staff, including the manager continued to deny that any of their errors actually occurred. For example, they claimed that I was told that I could not eat the initial appetizers when they were delivered. This was definitely not true
Their signature dishes were a mixed experience. My clay baked gilt head bream was sublime, truly unique, perfectly cooked and beautifully presented and absolutely delicious. The waiter mistakenly described the gilt head as a type of sea bass, which it definitely is not. The Risotto with Cacia cheese, pepper and sesame was a play on a traditional Roman pasta. The waiter described the seasoning as including black and white sesame and several different peppers, a twist on the traditional preparation. The description reminded me of Japanese Shichimi Taragashi. The resulting risotto although acceptable, had none of the variety of the Japanese seasoning, tasting overwhelmingly of black pepper and salt, excessive salt by any standard. A special white truffle menu included a very good dish comprising a sous vide egg, a lovely espuma and a macedoine of vegetable and pork. My wife had the "water pasta", a soup of seafood and noodles meant to be a fusion of Italian cooking and udon soup. The insipid dish had well overcooked noodles and a virtually inedible shellfish that the waiter could not identity other than as "something from the sea"(I believe that it may have been a variety of whelk). He said that the restaurant gets a seafood mixture and that they were not sure what was in it. The waiter neglected to bring a spoon, leaving her the challenge of eating soup with a fork.
When we received the bill, no adjustment had been made for the missing amuse bouches, nor for the water pasta dish my wife did not eat. This is the first restaurant I have ever eaten at where the manager did not offer an accommodation in price. As we left the manager did offer us gratis an elegant box containing a few bottles of the chef's special seasonings, which they normally sell to the restaurant's patrons at the end of the meal. We demurred. It was at that point I understood what Imago actually was - an elegant tourist trap.
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