Brian S.
Google
*** Updated Review 7/2025 ***
After the thoughtful response from Imperial Chinese Garden, we thought it was important to go back. We've since ordered take-out a few times. Just as before, the food has been excellent, so we are updating to 4 stars.
*** Original Review 12/2024 ***
Terrible service; good food.
We made a reservation and were seated immediately. But it took 60+ minutes for anyone to take our order. Long wait for drinks as well. We had to get the menus ourselves. It took another 60 minutes to get any main meals.
They brought out one main meal all by itself and then no others for about 5 minutes. Then they brought out half the other main meals and then it was another 10+ minutes before they brought the rest. No one offered to refill drinks until the meal was over for most of us.
Something was wrong with their order sequence. Every table in the room the guests who arrived after us got their food before we finished getting ours (and most ate and left before we got the check).
Even the small service details were frustrating. They said they ran out of chopsticks, but we passed a full basket of them in the lobby on our way out.
The food was good, but it took about 3 hours and almost all of that time was waiting for food. We saw several people who gave up and left because no one came to take their orders.
Nice atmosphere for a casual restaurant (see pictures), and perhaps they had call-offs, but there's no good explanation for why 5+ other tables got food before we got even half of ours even though they arrived after we did. Bringing main meals out staggered so much was also a problem because either the guests sat there and let the food get cold or they ate while others were waiting.