Janellinha M.
Yelp
I am all about supporting small local businesses, but I will not support this one in the future and nor will anyone with me on the day of our most recent visit... in fact no one I know will be going in the future.
We love Chinese food, well we just love Asian cuisine in particular. We have been to this establishment in the past, service has never been top notch (slow, non social waitress, but reasonable prices for reasonable food. On a recent visit we order a few different dishes, all which we are very familiar with.....when the dishes were delivered two were in a VERY thick molasses like sauce that was also sweet. Despite the dishes being completely different they even tasted similar. This is not what we have experienced in the past. So, we asked the waitress if the recipe changed or there was a new cook. All which she denied. We told her the dishes were not edible and asked if we could replace with alternate dishes.
The owner of the restaurant greeted us thereafter and in an unfriendly tone immediately informed us it's the same recipe for over 20 years and no one else complains. She also refused to offer us alternative dishes and demanded we pay for all of what we ordered.
We stated we are leaving hungry yet we are supposed to pay for food that is not edible? Never have we received service like this before. I attempted to be stern about the poor service yet the owner did not care one bit. We eventually paid because we couldn't believe the terrible service and arguing with someone who really didn't care that their clientele was not happy.
I was not expecting leaps and bounds of generousness, but if I were an owner of such establishment I'd be accommodating to make my customers happy. That's what keeps repeat business and poor reviews like this one. Also, if you have ever taken a business class, you should never argue with your customers.