Eartha W.
Yelp
Updated: Had a negative experience here in terms of customer experience and hygienic practices.
This review has to do with the roller skating rink.
This rink charges $13 for skating admission (and $1 for locker rental) and then allows non-paying, non-customers to objectify and photograph customers who have not consented to being photographed. This is theft.
Also, sanitary practices are lacking at this rink. The staff sprays disinfectant on the tongue of the skate, but not on the inside of the boot, and skates/blades smell like foot-related bacteria unlike I've ever experienced at other rinks. If you ask the staff to spray the boot again, they will generally spray the boots tongue even while you are standing there, so there seems to be a lack of training on the use/purpose of the spray.
The good: The folks at the sales desk, selling the tickets, were very nice. The DJ and music were good.
The bad:
However, the staff at that skate desk (renting out the skates) were generally contemptuous of customers, and were not pleasant. They slammed down skates, gave the wrong size skates, and were generally rude.
This skating rink also allows professional photographers who haven't paid to photograph paying customers as they skate. I'm very surprised that any business would allow their facilities to be photographed. The rink asks guests to sign a release so that business owners (the skating rink) can photograph them. So it was clear that the rink understands the law around professional photography of folks without consent.
The rink did not do any visible photographing during our skating. However, European tourist photographers showed up with telephoto lenses to take photographs today without permission of the persons being photograph or of the skating rink.
We alerted management. Management confirmed that these were not their photographers and that they had not given them permission to photograph, either. They did speak to the photographers. However, they wouldn't ask the photographers (who had not paid anything - lurking near the edges) to leave. The photographers were spoken to, but instead of leaving, they waited for the manager to leave and moved to a new location to start photographing again.
As paying customers, we were shocked that professional photographers off the street were allowed to take these photos on privately run property which they can then take and sell. I've not seen a business, especially in a city like Philadelphia, allow this activity. Also, it was unethical to steal photographs of people (private citizens who have not given consent), and this activity made several people really uncomfortable. Again, really surprising to see this lack of basic service and consideration for paying customers.
Because the roller rink did no remedy the issue, we left. A waste of $14.
I especially wouldn't recommend this rink to women or to families with children, as such professional photography without consent is allowed at this skating rink.