Tina M.
Yelp
Let's start with what's good about India House. The place is very clean and looks inviting. The staff is courteous and the food is fresh. We had rice, garlic naan, channa masala, a lentil soup, a chai tea and an eggplant dish. More than enough for a meal and to bring some home for later.
Now, this place has problems... Pricing is higher than the average Indian restaurant by at least 20%. One might expect that they will live up to their claim of "fine dining" but they do not. It's good indian food but it's not great, and it's not fine. I've had worse, and I've also had better. Maybe the lunch buffet is where it's at? In any case, my hubby and I came during the evening and the food was fair but worth paying extra for.
Furthermore, the chai tea was extremely bland. It was milk with a pinch of chai. It was the worst chai I've ever had, and I have had a lot of chai. I drank a couple of sips and left it on the side of the table. A waiter came by and asked if everything was good, and I explained that the chai was a bit bland, not really great. He just smiled and walked away. Alright... Very helpful. A person who seemed to be a manager came to wait on us at one point and asked the same question. I asked if it's possible to make the chai spicier because it's basically just a cup of hot milk. And he said he'll see if he can make it again. He then left. Alas, he never made it again. And at the end of it, I was charged for the hot milk.
Food quality is important. But so is customer service. If your food is average but your customer service is impeccable, then your diners might forgive you and look the other way from time to time. But if your customer service is poor, or if you ignore issues brought up (twice) by your diners, then they won't look the other way, even if the rest of the food is alright. The moral of the story is, you can't ignore feedback and hope it goes away. It won't go away. It's here. Right now.
Anyway, that's that! It's not a bad place but expect to pay more for average food and don't expect much if your meal or drink doesn't turn out the way it should. You get what you get at India House.