Goussy C.
Yelp
NOTE:
This is based on my experience today ( 11/2/24 ). And it is what I experienced with one server, can't speak for other servers or the establishment as a whole. Also, WARNING: this is review is LONG and more about lack of service...
Not good service. At the least the server I had was inattentive. Had to flag down another server for attention.
When I arrived I was told to sit anywhere there was an available table, which I did. I waited for several minutes but no one came with water or menu. The place was relatively busy but not full and I was eating alone. I wanted to wash my hands, but was waiting to at least put an order in but still no menu or water. I finally stood up and walked to a server asking about the bathroom and whether I should just grab a menu from the outside kiosk ( entrance of the restaurant). He then asked if the server who seated me brought menus, when I told him I wasn't technically seated, but rather just told to "sit anywhere the was availability", and had been sitting waiting, he replied, " that's strange" and informed me that menu would be brought when I returned from the bathroom.
Bathroom- it has a coded door ( which I wasn't informed about) and there was an elderly man with a walker trying unsuccessfully to gain access. I tried to help him, but the code he had wasn't working. I walked back into the restaurant to get help and encountered the first server who had waved me in to sit wherever and before I could even ask about the bathroom code, she started asking me about my order. ( um excuse me...I didn't even get a menu, how would I know? And don't assume what my question is..) I told her that I was helping someone trying to gain access to bathroom which I was also in line for and asked to verify if the bathroom code the elderly man had was correct. She then gave me the correct code and asked me again if I knew what I wanted to eat. I replied, " I would need to see a menu to fully decide that and I never got one" and walked away to go help the elderly man who was still waiting at the bathroom.
I finally get back to my table where there's water and a menu.
Food:
I ordered an Avo Toast with egg. It was underwhelming. It came with greens which is nice, but I wished they had put the dressing on the side. It was drenched with some balsamic/chia seed type dressing. I also didn't realize the Avo toast came with a salad to which I would have informed them no tomatoes ( I'm not super allergic but tomatoes mess with me). There were tomatoes. I just pushed them aside and steered clear from them in my plate. Honestly, I should have sent it back but I was so hungry- between the wait to get a menu, then the bathroom code situation, then finally ordering, I just gave in, knowing I'd be able to at least eat some things on the plate.
Also ordered a matcha latte and couldn't drink it. It was watery- I like my lattes to be creamier texture and it didn't even have a true matcha flavor, maybe it's the mix they use? It was more like 'essence of matcha' in a watery mug of milk. I could even see the milk fat separating.
Back to service:
I noticed the server who had waved me in was actually seating other customers who came in after me...menus and water were brought in a timely manner, in fact some were seated with menus at hand. Maybe after my interaction with her, she became more attentive? Who knows...but she also passed my table several times and never checked in on how everything was, whether I needed anything else from the menu or if I wanted my check. Meanwhile she was a chatty Cathy with other customers. I basically stood up at my table and started gathering my belongings as a signal that I was ready then she walked over to me.
If I could give no tip, I would have, as I truly don't feel like I received service for what I'm paying for. I felt unseen in this restaurant meanwhile watching other patrons being attended to. Sure, they were larger groups, but that shouldn't be so. I did leave a small tip out of integrity knowing that someone prepared the food, the people bussing tables, etc. But honestly didn't feel like the server cared.
This place is located very close to my work and I've frequented their kiosk for morning pastries. This was my first time coming to sit down and dine inside their restaurant.
I now know to stick to the pastries. The only thing I can personally recommend is their kiosk/take out window.
There are plenty of other places nearby that I'll go to and can recommend.