Inn of Chicago

Beautiful location, but was, and still is, the first Chicago migrant shelter. After reading an alleged FOIA report online, the stuff I saw means it will need to be torn down. Such a beautiful building, ruined. How has dept of health not stepped in? I was inside years ago. It was beautiful. Classic elegance.

Room is old & furniture is extremely uncomfortable. The air conditioner makes terrible noise sounds like washing machine off balance. We needed to check out day early & mgr refused said had to pay b/c we weren’t gold members. We are silver. D

I mean you really can't beat this location. You are walking distance to everything on the Mag Mile. They have a bellman to open the door for you. Check in was easy however some other guest butted in front of me and was rolling a joint, yelling at the concierge about why can't she stay there. The concierge handled it well by continuing to help me and her at the same time. The hotel is 22 stories. They have a rooftop deck. The elevator is old and in poor shape. The rooms were just enough. I mean it's not super fancy at all but it's adequate and clean. My view was great, Bed was comfy. The walls are very thin. You can hear others next door talking, like full conversations. I booked through zenhotels.com and my room was $50. When I arrived I had to pay the resort fee $12 (which I knew about). I mean you really can't beat that price! I would stay again.

I stayed here when I came across a deal on kayak for $64/night. All I can say is you get what you pay for. The hotel is pretty dated and it could definitely use a few repairs. Cleanliness could be improved. My first room was a bit dirty... There was a grocery bag covering the spot where the light was supposed to be, pillow cases were dirty with oil and what I assumed to be makeup, bathtub had a ton of hair in it. Asked to switch rooms, and Josephine kindly got me a new room with no questions asked. Staff was polite and courteous. Pretty great location right off of Michigan Ave. Overall a good stay for people who aren't too picky.

We were most impressed with the adherence to policies of wearing masks while in the hotel. The rooms were not opulent but we're very nice. The staff was very friendly. The building appear to be well maintained. The location was good, it was within walking distance of many of the attractions we wanted to visit. I would stay here again if the opportunity arose.

First off the staff was very friendly and knowledgeable, however the motel itself is gross. The lobby is very nice looking and that's it. The hallway carpeting was stained and old same with the decor. The room was very small, bathroom has pealing paint and the fresh towels were on a shelf inside the shower. If this motel was redone it would have great potential.

. This is probably more like 3.5 stars, but it's the closest I could get. The location is fabulous, lobby is adorable and super welcoming and the staff is friendly. On the negative side, check-in took hitch a long time, and I have no idea what the delay was. The room was huge but the bathroom was really tight and was sorely due for a remodel, especially the sink and toilet that both had issues. The carpet was extremely worn out and it's clear that everything was old but the room was very clean. Unfortunately, sound carries so well from the hallways, I'm a heavy sleeper but was worn a few times by people in the hallway (including staff)

We found this hotel on Groupon a little while back. The views were great and it was quite affordable. However, the carpet was pretty gross on the floor we stayed. The Lobby was nicer and looked like the only thing that had been renovated at the time. If they put a little money into renovations this place could be top-notch. The location is perfect.

I found Inn of Chicago through Booking.com. The place had good reviews and it was in the center of it all. Not to mention I got a great deal. What they don't tell you, however, is that the rooms themselves are pretty small. Or at the very least the bathroom is. Same with the elevators. Still, it got the job done. I mean, unless you're on a honeymoon, what amount of time are you really going to spend in a hotel? This was within walking distance to some of Chicago's greatest attractions (Millennium Park for one), as well as a subway. Room was clean, had a heater, TV, desk, bed, plus an individual bathroom. Not much else I could ask for. Well, storage for my luggage, but I got that. The staff downstairs is polite and efficient. The lobby is way more decorated than the rooms. I also know they have a bar, but I didn't try it. Perfect for those who don't like to spend an arm and a leg on a hotel and like to be in the action. Ditto for short stays.

I had a great stay here, the location was awesome and I got a good deal! We got a room with a view and an amazing rooftop!! I felt like I lived in Chicago and this was my own apartment. For this price, i feel so blessed to stay at this iconic hotel from the 1920s. I'm giving -1 star because WiFi didn't work, and the bathroom was a bit cramped, but it was fine because we got a good amount of space in the room!

Really disappointed in this place. It lists itself as a boutique hotel but it's more like a Motel 6. Looking at the website compared to the room we got was a shock. Just look at the photographs. First- no ruffle or anything hiding the box springs. No pictures on the walls. Everything was crammed in a corner (the TV and the so-called closet). The bathroom floor tiles were dirty. The bathtub ran 24 hours- wouldn't stop. Then the backsplash to the bathroom sink was peeling and disgusting. There was no place for our toiletries. Also, there was only one plug to plug ANYTHING up to- so good luck charging portable devices. The lightbulb in the bathroom stayed burnt out the whole visit- you would think housekeeping would have noticed it. Checkout isn't at 8 am I don't think, but housekeeping was knocking at 8- I have NEVER had them come by this early. Ant the sky terrace that is shown in the photographs which are very nice- there was no furniture there, so all you could do was walk up and look out- then walk back down. How disappointing. Ok, so I have heard other people say- for the price you get what you pay- Nope. Friends stayed at the Hotel Felix for the same price, a few blocks away, and it was an upscale boutique hotel. This hotel is a fail.

When every other hotel room in the area is $300+ and you find a decent one for $150 on Groupon - you take it. The Inn was just fine. Is it a little outdated? Yes. Are some things broken? Yes. The wall paper in our room was peeling off. We didn't have an ice bucket and it took 3 calls and a visit to the front desk to get one. Then it took 5 tries before I found a floor with an ice machine that wasn't broken. They tried to sell me on a room upgrade when I checked in, dangling a better view and an extra bed at me for another $30 but I was just there for one night, so I declined the offer. The view from the room was quit nice and everything was clean. The bed was comfortable and the location is great. I wouldn't rave about it being fantastic but it was just fine for a night and way more affordable than the other hotels.

We've stayed at this hotel quite a few times over the years. Great location close to Michigan Avenue and all of our favorite shops and restaurants. Front desk was very friendly and accommodating as well as the concierge. I appreciate the late check out at 12 o'clock noon and the cleanliness of the room and bathroom. We could use some updating but for the value price paid I'm not too concerned. Housekeeping was very helpful and friendly as well. My only gripe was the elevator seems to have a known issue with abruptly stops on occasion and then resets. This was quite disturbing and concerning as we brought it up to staff who indicated that this happens quite often but it's OK. Also noted there weren't any wash clothes and the TV is quite small for the distance from the bed which was quite soft and a little lumpy...Other than that it was a good experience.

Stayed in this hotel For 3 nights. For the price we Paid it was okay. But the conditions are Not what I'm used to. Our room needed some serious updating and it was not clean. I found dust on tv cords and hair in the bathtub. The lobby area looks beautiful but the rooms are just like a motel Room without being Able to park in front. The bed sheets and pillows are actually quite Comfortable And the towels are Actually thick, soft And nappy. Even the shampoo isn't bad. The air conditioning and heater works. The hallways to our room are dirty and the carpet is terrible. Like no one even vacuums the hallway. The price was right. About $76 per night and they consider this a 3-1/2 Star Hôtel. Bonus is that it is a block away from the magnificent mile. And my hubby said you get what I paid for. Also wanted to comment that I can hear other occupants have conversations in the hallway and also hear them enter their rooms as the lock and doors are heavy.

Honestly, I haven't been so disappointed in a hotel stay in a very long time. I respectfully submit this review because Inn of Chicago has got to do better. I'll be going into a few things that desperately need to be addressed. First and foremost, please make sure your rooms match the elegance of the main lobby. Maybe elegance is to strong a word but it sure as heck looks a lot better then the overall decor of the hallways and the rooms, well at least the two rooms I was in; more on that later. Ok, let me go back to the beginning. I originally booked my hotel stay for a week but unfortunately my flight was canceled and I was cut down to four days instead of the five. As you can imagine, I was already on edge upon arrival but thankfully the flight was fast. I quickly got over the loss of a day and I was quite eager to enjoy the Chitown. So, I go to check in and the process was long because I missed a day as I mentioned and for some long drawn out reason, they had to reestablish my reservation in the system. To the front desk reservationist credit, he admitted it was his second day on the job and thanked me for my patience. Full disclosure here, my reservation was made through a Groupon but that shouldn't matter. Anyway, I get things squared away at the desk and I'm given my room assignment. Now why did they put me in a room right next to a loud compressor. The compressor was making so much noise I could hear it when I got off the elevator. When I rounded the corner and saw that my room was right next to it, I didn't even go in. I went back to the front desk and asked for a room that could provide me with peace and quiet because I find it hard to sleep with loud noises. Well, I wouldn't be so lucky the second time. This time, I was given a room on the same floor (15) diagonal from the elevator. The rooms AC was warm at best and the TV didn't work the entire time I was in residence. But wait the nightmare continues. After trying to hype myself up to tolerate this mess, I decided the room was entirely to hot and I needed to be able to get a good night's rest, after all, I paid for decent accomodations and this was not it. So, I wrote down a list of issues and headed back down stairs and spoke to JC. I explained my situation from the very beginning and he was quite sympathetic and he tried his level best to make the situation right. Unfortunately, he sent me right back to the room that I was originally assigned. Now at this point, I'm just done but my curiosity got the best of me and I decided to go in the room this time. It was a hot mess, no, the room was not hot, it was entirely too cold and musty. At this point, I'm thinking, these must be the Groupon rooms. Why in the world would would they be looking into the computer for so long, I get it, they must have room specifically for Groupon. Long story short, I went back to the front desk and told JC. That I would just stick to the room I was originally assigned. I didn't even mention that the room he offered as a trade was the room I was originally sent to. He could tell I was disappointed. He knew I was disappointed because the list I went over with him outlined the myriad of problems like the wallpaper peeling off the wall, the leak behind the toilet or the fact that the tv was unable to get a signal the whole time I was there. I would have requested ba refund but Groupon prohibits that. To be in the heart of everything and just minutes away from Miracle Mile, Inn of Chicago leaves a lot to be desired.

I stayed here years ago but forgot why I never came back when I come to Chicago every fall. The staff are great, hands down. (The one star in my review is entirely for the staff! They deserve 5 stars!) But the rooms... for $50 more a night, you or I could have so much more. The bathroom in particular needs help but the room overall isn't comfortable or welcoming or even secure. Keep looking!

This hotel is a disaster. Stayed here for the Chicago Marathon with friends. Their rooms were so tiny they could hardly move around. When we checked in the majority of us on one floor but somehow couldn't get the last of our party on our floor. We said no big deal, but they said they had to "up charge" them but didn't give a reason why. She went back later that day and talked to a different person and they said the up charge was for a higher floor. They were on 14 and all the rest of us were floor 19 with no up charge! The bathroom is disgusting. Please see pictures, not ok. Very little outlets to charge anything. The front desk told us to visit the deck on floor 22. Ummm is a blocked door with caution tape on it? We were woke up at 3:20am with what sounded like a maintenance man speaking very loudly right at our door and going up and down the service elevator. To sum up: Great location, beautiful lobby, lackluster staff, and horrible rooms.

Did you ever watch American Horror Story: Hotel? Me, too. But this isn't that hotel. I doubt you'll see Lady Gaga walking around drenched in blood and sleeping with ghosts. You hopefully won't find a body sewn in the mattress. What you'll find at Inn of Chicago is a tired, old, formerly classy place with lots of character. Ok, maybe not that much character. Or class. Yes, you might see an errant stain. A questionable hair. Chair upholstery that's seen better days. A slightly leaky faucet. A coffee maker that needs a good cleaning. Maybe even a ghost. I love these old dumpy places. My neighbors were quiet, I didn't hear a lot of door-slamming like other hotels I've stayed in, the room rate was astoundingly affordable (ok, they were desperate to get folks during a cold week in Chicago), and the location is fantastic. There are umpteen fast food options within half a block. Lavazza coffee is served at the quaint little coffee shop adjoining the lobby (not open late, though). You're a block from Michigan Ave. Stop whining about the lumpy-ass pillows that have all the neck support of a cotton ball. Your mattress should be fine. You want elegance? The Peninsula Chicago is a few blocks north. If you're on a budget, and you need a place for a day or two, go ahead and book it. And say hi to Lady Gaga when she walks by your room.

I stayed here for about 4 nights. Got in around 12am and I walked in the bathroom to find some of the ceiling on the floor. I guess there was a leak and parts of the bathroom ceiling dropped. I was so exhausted so I told them about it in the morning and they moved me to another room. Other than that, I thought the hotel was great and super reasonably priced. It's cozy but don't expect luxury. When I first booked, I didn't read the reviews and a lot of them were negative but I got there and really enjoyed the stay. They don't have breakfast, just a small cafe located inside and a rooftop & inside bar. Location was perfect! About 15/20 minutes from O'Hare. And a 15 minute walk (probably 5 minute drive) to downtown Hubert Ave/where all the bars are and magnificent mile. It's perfect walking distance for the summer but dress warm if you're going to walk in the winter!

I stayed here for 4 nights in October 2018 and paid ~$200/night. The only thing I liked about this place was the location. It was perfectly located within walking distance (15-20min walking) from the Navy Pier, from the Bean, and from Restaurant Row. If you want to Uber/Lyft, it's on average $10 ride away from most popular restaurants and most seeked out tourist areas. I probably would not stay here again though because the room is tiny! It pretty much fit two double beds and a small little table and that was pretty much it. The room also looked old and very worn. The service also was not great. During my stay here I don't think any of the staff smiled at me (from the security in the lobby to the housekeeping). 3 of the 4 nights I also had to put up with a loud couple outside in the halls. They would be out in the halls chatting it up at 11pm-12am and then again at 7am. OMG. A few times I tried to call the front desk but it took about 10 min of being on hold before I gave up and just put up with it. Paid a lot for a not-so-pleasant experience :-/

I came here with my husband for his cousin's graduation. We chose this hotel because of location. It was close to a lot of things!! Plus, we received a really good deal on it. $45/night. Seems like a steal!! For that rate, it honestly seemed fair because the room felt more like a motel than a nice hotel. Once you walk into the lobby, it's VERY nice. It will feel like you're in a fancy hotel. Once you get into the elevator (which is very small and slow), you feel okays. Once the door open to get off, that's when it started to feel like a motel. The hallway is dimmed. When my husband and I opened the door to our room, we were kinda afraid. Scratches on the wall. Floor felt icky. Bathroom mirror was kinda black. It just didn't feel right. Room was decent size for a king bed. Bathroom was very small. You could probably use the toilet and wash your hands at the same time. The only thing that made our stay great was the bed -- comfy!! And how the water gets hot really quick!! That was needed because the winter is no joke here. Would I stay here again? No.. but location is what's great about this place! If you don't mind the weirdness, definitely stay here. PS, staff is slow and doesn't care to be friendly.

Pros: -Conveniently located in downtown Chicago, Magnificent Mile, about a block walk away from Michigan Ave. -Prices were the most reasonable compared to other hotels nearby. -Lobby always had a nice fragrance/smell with lovely decor and sitting area -Friendly staff Cons: -Elevators were out dated, small, and felt a little sketch -Very small rooms Traveled to Chicago for my birthday during the first week of June. The prices for the rooms were very reasonable compared to other hotels in the area. With that in mind, I had very minimal expectations. First impressions, the location was incredible, hotel lobby/ seating area was nicely decorated, and there was always a lovely scent upon walking in. The bellman were also extremely nice and welcoming. Elevators are incredibly small. There were a couple instances my friend got stuck inside because the elevator would randomly freeze while in transit. It would work again after a few minutes, but still an unpleasant experience. The rooms are extremely small, but you get what you pay for. It didn't bother me too much, I wasn't there to hang out in the room anyways. A couple glitches did happen during my stay. One day, the water randomly was off around 10:00 am in the morning. Wasn't able to shower and had to miss and re-schedule some activities. Another incident was a leak in the ceiling right above the toilet. Maintenance was called to look at leak. They assured me that it wasn't from the toilet above us, (which is gross) but they offered to re-locate us to a different room. The new room was better, but house keeping forgot to clean out the fridge, so there was a bad odor from the old food stored in there. House keeping came and clean the little refrigerator and apologized. When we spoke to staff and management, they did try to remedy the issues as best as possible. It seems like the hotel needs a lot maintenance and upgrades. Hotel itself is about 2 stars, rounded up to 3 stars due to friendly staff. Overall, great location for price, but keep expectations minimal.

Don't do it. Pay the extra $ and stay somewhere else. Yes it's an older, historic hotel. There's nothing historic left and the decor is not modern-chic just cheap and run down. One star because yes, it is indeed a hotel. Our experience: 1 st room - wrong beds from what we reserved . 2nd - smelled of stale smoke. 3 rd - tired of trying and it was late so we decided to just stay. Honestly, had I not Prepaid and it was no refundable, we would have left and gone elsewhere. Yes, small rooms - it's old and that's normal. Not an issue. Water pressure good. Toiletries nice. Maintenance - Beds falling apart; mold in bathrooms; cigarette burns on bathroom wall, chipped paint; door had to be forced closed to lock; bathroom fixtures corroded and dirty; mirror stained and hard to use. Another reviewer wrote that the owners were capitalizing on location as justification. to not clean and maintain rooms - I'd have to agree. So walk a few blocks more. Pay a few dollars more. You will not regret skipping this hotel.

This is probably the WORST place you can stay in Chicago. I'd give it zero stars if possible. I've stayed at the hard rock hotel just down the street for $60 less per night. The lobby of this hotel is very nice...until you get to the elevators. They can fit a pudgy baby and her mom at max, and they try to kill you by refusing to stay open. Then, you get to the room. And oh my god are they atrocious. Letting a rabid dog stay here would be considered animal cruelty, THATS how disgusting the room is. Look at the pictures if you want proof. Btw, it stinks - like your grandmothers socks. So ya. Head to the hard rock. Update: By the way, found a hole in the ceiling. The bed is worse than an air mattress; I am convinced this was a torture chamber at one point, only explanation as to how management finds this acceptable.

I woke up from my first night here at the IOC and I am really torn about what to write because the hotel is old and outdated but the service has been great and my bed was relatively clean. The ICO is in an amazing area. It is walking distance from everything you want and an uber ride away from anything that is missing from the area. The rooms are small and old but the bed was surprisingly clean. I am a germaphobe and inspect everything at the bed was fine. White linen and pretty comfortable. However, the restrooms are old, the mirrors are chipping off, paint is chipping off, the toilet is weak and my air conditioning in my room will only cool my room to a balmy 79 Degrees at 8am. Luckily I am on my way to the work at the moment and wont have to be here much longer but we'll see what happens for the next couple of days. Honestly, who cares about the small and old elevators? It does the job and you're in it for 2 minutes. The staff is the saving grace of the place. But ICO, please update your hotel! You guys have so much potential and I am rooting for you! Jorge is the real MVP

I originally had an AirBNB close to the bean that was cancelled literally days before or trip. I had to book a hotel ASAP. I came upon this hotel and was fond of it. Although further than our original plan but it worked out great. It was cheaper than our air BNB that was a plus, It on magnificent mile also a plus and literally 4 blocks away from the red rail and a few steps away from the bus stop. Although the hotel was a bit older and needs a bit of an update I am not complaining due to it location. Very close to the bridge u can walk there, step away from shopping and close enough to the bus/ rails. I will definitely come and stay again without even considering an Airbnb. We visited for the weekend and used the unlimited passes. Very convenient location

Inn of Chicago has been advertising specials on Groupon and TripAdvisor for the past few months. I was able to price compare and snag a king size room for $76/ night in December. For the price in downtown Chicago one block off Michigan Ave that is unbeatable as other hotels are starting at $200 per night. I read a few reviews upon booking and was not too discouraged. Upon check in, the front desk was professional and assisted me where needed. As soon as I got off the elevator I got motel vibes. The carpet was dated, the hallways were a bit dark, and the walls are pretty thin. The hotel definitely needs to be remodeled and updated but overall my room was clean and the TV had cable stations. If you stay for more than one night and do not need housekeeping you receive a $5 coupon to use at the bar downstairs. Since I only stayed one night, I wasn't able to take advantage of this. Overall, one night for the price did me justice. I do however have no intentions of staying there again until the hotel is brought up to this decade.

I have stayed at a lot of random hotels since I want to experience all that Chicago has to offer. However, after the last few stint, I think I am done especially after staying here. I normally stay around Michigan Ave and I see a lot of people entering and exiting this place. It peaked my curiosity and I wanted to know why. As a result, I decided to stay here. I do regret this decision. Walking in, the lobby seemed nice. The elevator is very old and tiny and falling apart. I got to my floor and the carpet is ripped, not a good sign. I entered my room and wow, it was horrible. It is tiny and musty and dark. I felt like I was staying at a cheap motel. The bathroom is tiny. The desk is old and falling apart. The shower has no water pressure. I think I would have a better shower using the bathroom sink. No complimentary soup and hand soap. Just one, so pick it for your hands or for showering. Walked to the AC, and it would not turn on. I finally saw the switch on the wall which turned on the AC. It turned on but I had issues with it getting cold so we called downstairs. A guy showed up and said that we didnt turn it from warm to cold... we played with the thing for like 30 minutes so I dont know how we did it. A lot of the buttons seemed like it didnt work or it was faded so I guess it was an inside secret? The worst part? The bed. It must be very old because it is sunken in the middle. Here I am laying with my fiancé and we keep sliding in the middle because it is that sunken in. You can not get comfortable in this bed. There is no closet in here. It is just a corner with a sheet on a hook (like a shower curtain) that they consider a closet. There is an ironing board, but wow... The pictures of this is false. Like everyone said. It is basically a bait and switch. You will not get a recently renovated room. My chair wants to break. My bed is sunken, the room is musty, the noise is very loud, I can not find an outlet near the bed, the elevator is old and need to be remodel, the window view sucks. The only redeeming quality of this place is the friendly staff and the location if you want to be near Michigan Ave. Otherwise, I do not recommend this place.

Made a reservation for a king sized bed. When we checked in only had room with 2 twins. What's the point of making a reservation? Front desk said if we were saying more than one night they would be able to change rooms the next day. We were only staying one night. There were not any additional apologies or accommodations offered other that "we can get you next time". Eye roll. No, thanks. Edit: Do Not Disturb Signs also do not have any meaning here. In the middle of a love making session, at 8 something in the morning , with a do not disturb sign on the door , there is a knock, knock on the door with a " room check ".

Having a central location with a great 22nd floor rooftop terrace (a must to enjoy warm summer nights in Chitown!), Inn of Chicago made for a no brainer choice especially if priced at $169/night. The bf is a choice rewards member so we got free wifi in the room. Conveniently close to everything: Ohio street beach, Walgreens on the corner, 24 hour Dunkin Donuts across the street and Garrett Popcorn two blocks away. (important things we considered when looking for a hotel in Chitown! LOL) Staying in this area also puts you in the thick of things: shopping along Magnificent Mile, Purple Pig (drool!) and famous Portillo's hotdogs are within a 15 min. walking distance. BUT. The NOISE. This hotel is within 5 min. drive from a nearby hospital so, you can hear the ambulance drive by 4 - 5x a day! It's ridiculous. Even though we were pretty high up (upgraded to a HUGE corner room with great views of downtown!) the noise was just terrible. Earplugs didn't help. It was our first time in Chicago so we wanted to be close to everything. But next time, we'll look for a much more quieter location.

The reason why I give it 3 stars is because there is no self free parking for this hotel and to park for a day it's 56 bucks and it doesn't matter what time you check in by 2 pm the next day you get charged unless you get your car out of their. And the parking anywhere in the city is pain in the ass and super expensive so I would recommend catch Uber or lyft because you will be doing a lot of walking anyways. Our room was very nice and clean. It's an old building they haven't much updated the rooms but they are well maintained our room number was 1121 didn't have much of a view but it doesn't matter if you are like us we were there just to sleep.

Had to change rooms three times. Each one filthy. Old and filthy. Supposedly will be getting a full refund since I refused to stay. Each room felt like a crime scene. Do not stay here.

From the very beginning of this hotel stay has been a disastrous nightmare. The front desk staff are rude, the management is poor, with no customer service. I was told there would be a infant sleeper before booking this hotel and when I arrived there was none available. They suggested I put my infant on the dirty nasty moldy carpet and make a bed for him. The tv did not work, and there was mold all over the hotel room. I went and bought shower shoes just to take a shower. There is nothing positive about this hotel except the location. I wished I would of spent extra cash and got a better hotel. This is NOT a 3 star hotel!!!!!! Please don't stay here don't make the same mistake I did!

The Inn of Chicago (formerly a Best Western property) is a decent hotel just a block east of the bustling "Magnificent Mile" that is Michigan Avenue. The rooms are ok, and the lobby is just a place to wait for your friends. There are many restaurants and mini-marts around so you will not starve. (UPDATE FEB 2008) I understand with the new management that the property has been updated, so we'll have to see if their rating goes up. I think it sounds like a cool place now.

UPDATE: After receiving a reply on Yelp that was different than the "sorry bout that hope you'll give us another chance" copy and paste reply, we emailed the address in the reply below. Never heard anything back. Not surprised. We stayed May 14-16 and were very disappointed in our stay. When we arrived at 7:45pm we were informed that our queen room was not ready and we would be "upgraded" to a queen suite. We were informed that we would have to pay a $150 deposit for incidentals. We were waiting for our paycheck to hit the next day and did not have the money. We were fortunately able to pay $90 but had to significantly change our dinner plans. Parking was $52 a night to self park (we later found an app (ParkWhiz) that allowed us to park for a significant discount ($33 for 24 hours). On the way to our room on the 16th floor the elevator malfunctioned dropping us several feet and opening into the shaft before resetting and taking us to our floor. When we arrived to our room we were struck by the dated decor which contrasted sharply with the uber-modern stylings of the lobby. The room was decently sized, but there were stains on the walls and ceiling, rips and holes in the carpet, the bathroom fixtures were old and missing pieces, and everything had a general look of dilapidation. The AC wasn't working very well and we couldn't figure out how to access the control panel. When we called downstairs the person at the front desk was impatient, but sent someone to help us. Even after turning the AC down, the room was still warm. On our second night we had neighbors in the rooms beside us and realized just how thin the walls were. We could hear the gritty details of the wild sex happening nextdoor. It sounded as if someone else did to because they answered a knock at the door and the guy in the room said "we were having sex." We heard all of this clearly from inside our room. Ultimately, we do not feel that we got our money's worth at The Inn of Chicago. The location was great and exactly what we were looking for, but the staff seemed to operate as if this were a fancy hotel when I've stayed in better rooms at Red Roof Inn. We would never recommend this hotel and will never stay there again.

We booked Inn of Chicago for our stay and were in shock. As advertising, this historic hotel is right in the center of everything. Its clearly you pay for what you get but I still expect a tiny bit more of a basic motel standard. I guess when they took the photos, they forgot to go closer for details. Half price compare to every where else close by. Nice pleasant staff and room service 1 star. Great location 1 star. At least small comfortable bed. But expect for absolutely nothing else! Be ready for super outdated rundown carpet, furniture, broken lamps, chipping mirror, cracking dirty walls, no fridge, no vanity and a turtles chase speed internet (at least its for free). I put on some photos on their site and some I took on scene. Nevertheless I always look on the bright side in every situation. The hotel is cheaper so here some savings to do something else. Pay less for Lift as it is right in the center. And entertain yourself with stories you can hear of guests from the left, from the right, upstair about their itinerary. You might save yourself some time to plan your own.

Purchased nights on Priceline for cheap (43$) a night, total cost $140. Checked in needing an added deposit of $75 (wasn't disclosed) tv remote had a weird substance on it, floors are very stained and so is the furniture, also "closet" door is very, very broken and fell on me when trying to close it. Very true to the pricing. **also won't let pizza order to door? Have to go to front desk at 12:30 am.

Zero hospitality. We booked our room well in advance & apparently can't check in for another 3 hours? Lady.... it's 5 AM - I want to go to sleep. I'm sure it won't kill you or anyone on your staff to just FIND. US. A. ROOM! You're in the middle of an audit? Well we're in the middle of a f***ing nightmare! We are TIRED! The only reason we didn't find another hotel room is because we are so slumped on the semi decent couches in the foyer. So disappointed in the hospitality. We are tired. We want to sleep. We are paying money to be here. Should of taken the woman at the front's advice and gotten a room at the Red Roof Inn. Let me say - I recommend the Red Roof Inn before dealing with this headache of a mess. Big mistake.... HUGE.

I just checked in and was expecting a 3 star hotel. If I had seen that it had 2.5 stars on yelp I wouldn't have stayed here. Peeling wallpaper, a patched up ceiling that was never repainted . . . looks like a lot of upkeep is required. It's worth paying a bit more to skip this hotel.

Because of the excellent location, the owners of this hotel have done next to nothing to renovate or maintain the property, besides deceptively improving the lobby. Staff are very friendly, so it's a pity they don't work for management and owners who care about giving them a hotel of which they can be proud. I stayed for a night in late July and was assigned a room on the 16th floor. The last time I stayed here my room had a hole in the wall, so I was glad the walls were hole-free this time. The linens on the bed were low quality, but perfectly white and fresh. The room was mostly clean, but you can only clean "old" for so long. The shower didn't drain well. The WiFi worked okay, but slowed down at night to an unacceptable level. I also think I might have had a few bed bug bites on my arm -- three red dots in a row -- after staying, but I can't be totally certain. I wouldn't go out of my way to stay here, but chose it as the cheapest option on a busy week in Chicago. I'd also submit to the staff member responding to reviews on here that it would be helpful to directly address specific concerns rather than leave a generic response -- it's clear that this hotel is good at revenue management, but doesn't care much about providing an excellent guest experience. Oh well.

I booked a room for 6 nights directly through the Inn of Chicago website before reading the Yelp reviews. No refunds or cancellations so I warned my boyfriend not to expect anything fancy. It was an OK stay and deserves three stars for its location. We had a pleasant stay and didn't mind the aging hotel. They changed the sheets and gave us fresh towels on a daily basis. The man who holds the luggage was the nicest person and best part about the stay. I can't say I ever saw many other employees in the lobby during our stay there. Worst part was they gave me a gift card to use downstairs at their lounge/bar but it was CLOSED every time I went down to try to use it. It was a real bummer for us. My suggestion? Either don't give those to guests or staff the bar.

I've stayed at nicer Motel 6 in 1994. My daughter got this on Groupon for $60/night. Rooms look nothing like these fancy pics of rooms. Don't know where those are at. There are tears and stains in everywhere, and this hotel has the gall to charge a deposit of $75/night. WHAT FOR???? You obviously don't fix damage, and these rooms are covered in damage, so the deposit is a joke. I worry they might do this to try and rob people of deposits by blaming them for preexisting damage. Let's talk about the bed. There is no mattress protector other than a weird cloth thing with only elastic straps on corners, BUT WHAT'S UP WITH NO FITTED SHEETS??? They put 2 flat sheets on the bed. And the springs in the mattress are shot. These beds should have impervious mattress protectors, because these beds are bed bug havens. This is amazing to me, that whoever owns this hotel obviously takes no pride in it. It would be an amazing 5 star boutique hotel with a complete overhaul. It's an historic building with amazing architectural detail. They TOTALLY FOOL YOU with the fancy lobby. I've stayed in boutique hotels in Miami, in the old art deco buildings and they are much nicer. The ONLY thing this motel (because that's what it is), has going for it is location. It's near the best parts of MagMile. But they also want $50/night for parking. Paid $20/night 2 blocks away. This motel could be awesome with proper ownership/management and gets a compete remodel inside. Rooms are dirty, tiny, half-assed. TV didn't work, AC is so old and doesn't provide a consistent temp, lamps barley turn on, plugs fall out of outlets. NEVER AGAIN. There are rumors that they give these sh*t rooms to Groupon purchasers. They must be struggling, due to poor management, because they advertised on Groupon to begin with.

Lobby will fool you! Rooms are dirty old and terrible queen beds.. girl at reception was actually very funny when I said this looks nice and has it been remodeled.. her face expressions made me laugh.. should have known from that! The elevators tell you what your about to experience. Head boards glued to the walls, window a/c units, patched carpet, hair on tile in bathroom with rusted out corners.. dirty sheets and draperies falling off walls.. yea, shithole.. lol.. but truly not kidding.. I considered sleeping in my clothes as I'm afraid of the bugs in this old beat down bed!

Pros: located in a good location, you can practically walk everywhere. There are nearby restaurants and stores. Staff is friendly. Outside looks classy. Cons: I got a shock when I walked into the rooms. The rooms look so junky. The first room I was assigned to on the 19th floor looked like a cheap motel. There were no outlets except one to plug the tv and no tables. Plus, the air conditioning made this really loud buzzing noise every 2 min. I let the front desk know and got moved up to the 20th floor. This room wasn't any better,But it did have outlets. The air conditioning still made loud weird noises. The bathroom sink kept flooding, it most likely had a clogged drain. The bathroom door wouldn't shut all the way. Rooms have a really weird smell. Keep in mind that there is a hospital nearby and you will hear sirens every second, no joke. Plus, there is a 7 eleven across the street and at night this seems like a popular hangout spot for shady groups of men. One Friday night around 1am all of these drunk guys gathered across the street. Another thing. At night there is a security guard at the front who checks to make sure you belong to the hotel. In the daytime no one is checking so that means random people can just walk in. One day I walked up to the rooftop to find a random guy smoking weed and drinking. He wasn't even booked at the hotel. Overall, the location is really good but it's not worth the money.

This place is awful. I booked my room and when I came in I was shocked. Blood on the wall, white marks all on the floor, ceiling was falling down, bugs all in my room. Then I brought the issue to the hotels attention and the put me in another room. This room was equally as nasty. Couch has stains all over it, the desk chair was covered in brown and white spots. The curtains were marked with brown and red stains. I was told I would get a full refund because they had me playing musical chairs with rooms once I showed them how nasty it was. The main lady told me that because of the inconvenience she would give me a refund. I only got a refund for one night and was never given a clean room. Emailed the owner to address this issue and nothing came from it. AVOID THIS PLACE AT ALL COST!!!! I suggest you take photos of your hotel once you get in the room to report how bad this place is. The manager told us to stop taking pictures and they will put me in a new room. Lucky, I kept taking photos despite her attempt to silence me at any cost.

I stayed here for my time in Chicago running the 2019 marathon here. The location is PERFECT and the staff is sooo nice, which made me want to rate this place higher. What earned the 3 stars was the room. The beds were so uncomfortable..so soft you fall into the mattress and feel the springs. And the bathroom had some permanent staining in the tub. The carpets smelled like feet (had to stretch!). Overall I think the room needs a makeover. I am not one to be picky about rooms but if the bed was at least comfortable I definitely could have overlooked the bathroom and rug. I'm happy with my stay and would stay here again, maybe other rooms are better taken care of (I went for the cheapest option). I also did not ask to be moved or anything, so part of this experience I can place on myself. If you stay here and end up with my room, i'm sure the staff would be very accommodating :)

Love this place. Crazy retro old school Don't come here looking for pristine. Embrace what this venue offers for the price of being in the heart of the Magnificent Mile I see some princesses reviewing laughable reviews! If you want prestige , then pay up. Enuff said. Inn of Chicago is fantastic in my opinion. Great service. Super friendly accommodating desk personnel and just the right amenities. Love the building , love the price , love the people and the location is superb. I'll be back!!

When your VRBO cancels on you last minute you do a Priceline express deal and wallah Inn of Chicago was chosen. Likes: The price for the location, we were able to do a lot of walking to save money on Uber and the metro The bed was comfortable Dislikes: The elevator is SLOW and SMALL so we took the stairs a lot It is older and needs a little TLC.. You have to pay for wifi, no thanks The bathroom is small but luckily there was a desk for me to set up my hair dryer Honestly, if you are on vacation how much time are you going to spend in your hotel room? We were only there at night to sleep. So, to me saving money and not splurging on a room is worth it.

Definitely a one star hotel. Value isn't bad for Chicago, but you get what you pay for. Hotel is sorely in need of updating. Our room smelled like old people, and if you turned off the AC it got dank and stinkier. Everything is rusted and degrading. The sink, the mirror, the tiling. It's not just old, but poorly kept. Can't beat the location though!

I had high expectations of this hotel. The web site gave me the impression that this was a boutique hotel with a nice quaint feeling in the heart of a Chicago. At 350.00 a night and right off Michigan Ave., what else could I ask for? Well I was shocked when I actually arrived.. Let me explain.. I was sold by the website. Must be honest. I arrived and the lobby was pumped with a very nice fragrance. The pictures lived up to the expectations. The hotel employees were courteous and check in was easy. I entered the elevator and noticed that right away the elevator was very slow. But pumping eclectic music gave me a great feeling of, OK this is a nice boutique hotel. When the doors opened on the 20th floor, I was immediately hit with a stench of old smoke and mold. I was taken back it was so strong. I walked to my room, entered and it was very rough. Very old, beat up and very little has been spent to update these rooms at all. Let's say close to 20 years, maybe.. the bed was comfy. Everything else, disgusting. Even the office chair at the desk in the room was broken, so I could't work at the desk. Which didn't matter anyway because my skin stuck to it form so many decades of other using it.. I did see them putting a fresh coat of paint on the walls in the lobby thought the morning.. have to be sure that window appeal looks good. I am still trying to figure out what the huge circular stain on the desk chair was from. Bring a large pack of Clorox Disinfectant wipes while staying here and god speed.. You will need it..

It was bad day to stay in Chicago. Big Chicago marathon day also school reunion everywhere. Price was skyrocketed high like over $400 every place But I bought musical ticket on Saturday night show so have to look at many web site. But if can't find hotel I have to move to out side of down town. Usually they do deep discount after 11 ish so I feel good because after the show will be 11 pm but unfortunately no hotel this time. Around 12 I find this hotel Deep discount like $400 to $150! Great. Any way Check in time I didn't know 2 am was last time to check in but front man was very welcome and give us 18th corner of king room. It was huge! I didn't expecting ! Bed is very comfy can get deep sleep. Bath room is kind tiny, but acceptable. May be some other room has more tiny one? Also I Usually did use fitness and almost every time checked place.but not this time. It was too late to check . I bring yoga mat ( not many hotel carry yoga mat any more ) it was 100 percent positive here !! I am definitely coming back soon!!

We stayed here from 5/23 to 5/28. It is in a great area and within walking distance from lots of sites. First impressions, by the look of the lobby, the place is nice. The staff, from the front desk to the bellhop, were professional and courteous. Upon entering our room (15th floor), with difficulty unlocking the door every time, it felt like we were instantly transported to a much lesser establishment. The lobby makes you forget how old the place actually is. Maybe some rooms are nice, but ours seemed pretty old and outdated. There was curled up wallpaper edges. Peeled paint on the ceiling. Caked up dust on the sprinklers. No closet, but an old narrow stand up wardrobe. Where the ice machine should be on our floor, there was a sign saying we had to go up a floor for ice. I unfortunately went up the cigarette ash covered stairway instead of waiting for an elevator. The order of the bedding didn't make any sense to me either. It went sheet, comforter, then another sheet....and there must be no fitted sheets because there was a flat sheet tucked around the mattress first. In the middle of the night, I found myself laying on bare mattress because the sheet came loose. I'm not going to complain about the mattress, despite it hurting both of our backs because maybe it's just our preference. Maybe it's too soft or maybe it's worn out. Who knows? The bathroom was shockingly tiny. A small pedestal sink, maybe 12" wide and no counter to put things. I could sit on the toilet, reach forward to wash my hands, while putting one leg up on the tub at the same time. There is some sort of vent on the bathroom wall, but it doesn't do anything. There is no exhaust fan and that vent doesn't pull any air out. So, there seems to be mold starting to form on the ceiling above the shower from the moisture that stays in the bathroom. The worst was the wall behind the bathroom sink faucet. It appears that maybe someone changed the faucet to one with a single handle that you lift up and back, but it's mounted too close to the wall so the wall blocks the handle from lifting all the way back. How was this issue resolved? By knocking a hole in the wall so that the fixture can move up all the way. So yes, there is a small hold behind the fixture handle as well as peeled paint all around it. Despite everything else, that unsightly area alone made me feel like the hotel just did not care what anyone thought of this room. We went up to the roof at one point. Nothing like the pictures. Maybe due to the iffy weather, but there were no cushions on any of the furniture. We were given a notice under the door that said, for one night, between 2am and 6am, the water will be shut off for maintenance. I went to the front desk to ask for a second ice bucket, just so we could fill it with water in case we needed it in the middle of the night to was or something. The woman politely told me that one would be sent to our room. Great. Before getting back to the elevator, I was stopped by a security guard and told that I already had an ice bucket. I explained that I am aware and why I had asked for a second. I think it's the least they could do for shutting off the water. He said they only allow one, but if he can find another, he'll bring it to my room. That never happened and I don't know why I had to be questioned by security over an ice bucket. The day before checkout, in the morning, we see a card that was slid under our door. For going green and refusing housekeeping (the housekeeping lady was absolutely great btw), we were rewarded with a $5 voucher to be redeemed at their bar/lounge downstairs, wonderful. We brought it down before we went out for the day, but the bar didn't open till 5pm. We came back to the hotel after 10pm and the bar was closed. So, we went to the front desk, told them we were leaving at 6am the next day, and asked if we could redeem the $5 any other way. The guy said "of course" and instructed us to show the card at the front desk in the morning before we leave and they will give us a voucher to use at the cafe next door which opens at 6am. Perfect! The next morning, we did just that, and we were denied. We were told that management has instructed her not to do that, even after I explained what we were told just hours ago, her response was "im not going to do that" and "I don't know what to tell you"......She obviously didn't care. I calmly handed them back their $5 card and we left because we had no time to argue over it. Overall, I would not stay here again and would not recommend it to anyone else. I understand that the place is old, but things seemed blatantly ignored.

I stayed here for 6 days and nights and seriously never again. The photographs of the rooms on their website are TOTALLY different in person. The room I had was complete junk. The few outlets in the room were already occupied and even if I unplugged the tv or lamp to use the outlet, it was too far away from my bed or the table/desk, no side tables on either side of the bed, carpet and bathroom was disgusting and worse of all was the air unit. Not only was it loud as hell but every 5 minutes it made a loud buzzing sound that scares the living crap out of you. Imagine an annoying alarm going off every 5 minutes. The bathroom sink over flows within 10 seconds of the water running. The mattress was crap. You sit on it and it nearly touches the ground and I am not over weight in any shape or form. It's an old mattress that needs to be replaced. The area has a hospital a few blocks away and all night you hear ambulance sirens non stop. There is a 7 Eleven across the street and on some nights it attracts a shady crowd of kids who stand outside drinking and basically being loud and obnoxious. No good views and we were on the 20th floor and it is 22 stories. Our view was looking across from a bunch of condo units. Save your money and go some where else.

We stayed for 6 nights. The pictures are nothing like the nothing like the hotel. This place shows it's age starting with the tiny elevators and the small bathrooms. There was no fridge, microwave or any thing food related Included. The bathroom shower didn't drain and there was zero space to store anything in the bathroom as there was no counter next to the sink. This hotel is a catfish as it looks high end from the first floor. Once you go up, you'll regret not staying at a nicer hotel. Overall, this place needs a complete remodel. I feel the lack of renovation is due to their prime location . This place has lots of potential. Do NOT stay at this hotel until they renovate everything up to the lobby standards. It was very dirty and my family did not feel comfortable

Pros: Very close to Michigan Avenue Walking distance to almost all tourist destinations Walking distance to the Red line to catch a Cubs game Short Lyft ride to the United Center Nice lobby Concierge service was great - able to leave bags before check-in and after check-out (Mark is awesome!) Somewhat affordable for a hotel in Chicago Cons: Extremely noisy room; walls are paper thin (can hear people in other room talking and having sex) Very old room that needs updating (i.e. old curtains, old furniture, dirty floor, etc); not cozy or a place you want to come back to after a long day of exploring Very small and outdated bathroom; toilet ran for 5 minutes before shutting off and no convenient place to put toiletries (my toiletries kept falling off the small shelves and into the trash can - I lost a very expensive sunscreen this way) Non-reliable Wifi Limited amount of channels on the TV with no resolve when this was brought to the attention of the hotel staff Night staff were unhelpful Certain front desk staff were rude Not worth the amount of money you pay per night - use the "Hotels tonight" app to get a better deal on a Chicago hotel!

Bed Bugs Issue: I just came back the other day from staying there for four nights from Nov 9 through Nov 12 in room 901 because of its great location and pricing. That was the third time I stayed in the Inn of Chicago for the last seven years but have not gone back there for the last four years. Unfortunately, I got bed bug bites this time under my arms all over which I did not notice until I came home. I read from a review somewhere warned of bed bugs in this hotel but I just thought it had been cleaned up. Think again if you want to book this hotel.

This place is so disgusting it doesn't even deserve 1 star. I paid almost $300 per night for such poor conditions: - The awful smell was unbearable. - Hotel room and bathroom were extremely dirty. - Sink faucet and shower head had rust. - Mold & hole in bathroom ceilings. - Stains on bed sheets, towels, chairs, curtains, walls... and the wallpaper was peeling off. - Loose hair on floor and towels. - Carpet was wet and had rips in it. - Broken curtain frame on the verge of falling. - The old AC system set off the fire alarm because of the smoke and dust that came out when I turned it on. - Bad acoustics. I could hear everything from the hallway and the room next door. - The hotel staff did not allow us to change rooms because they claimed that they were fully occupied and they refused to cancel because the rooms were nonrefundable. Save yourself some soul and don't waste a dime on this hotel. It's not worth the headache.