Elizabeth S.
Yelp
Disappointed to give this hotel only two stars as we were hoping to have a much better experience based off of the reviews and photos we saw.
The room itself is quaint, but cute! There was plenty of space for two people in the Deluxe room, which included a double (full) bed. Two bottles of water were complimentary, which we definitely took advantage of in the Louisiana summer heat. The hotel itself is centrally located - according to an Uber driver, we were in the gay district, which we weren't initially aware of but obviously didn't mind. We could easily walk to Bourbon Street and the Cathedral. No parking is provided, but you can park in a garage a few blocks down (walking distance) and pay $30 for overnight parking. My boyfriend and I just dropped off our luggage in the room and dropped the car off at the garage and walked back, which I definitely suggest.
Now the bad - as soon as we got into the hotel, I took off my shoes thinking the hardwood floors would be clean. I was wrong. As soon as I walked from the door to the bathroom, the bottoms of my feet were COVERED in black dirt. It was absolutely disgusting. We told the security guard, Tim, who was the only staff available at the time, and he was so sweet to mop the floors for us but all it did was move the dirt around. The AC was also turned off once we arrived and took about two hours to actually start up and cool down the room. Even then, the room wasn't cold at all.
We told the staff about the dirty floors the next day while we were checking out, and they were so unprofessional. One man blamed it on a cleaning lady and the cleaning lady blamed it on another lady. Once we told the staff who cleaned our room (she left a note stating she was the one who cleaned it, which I believe is customary), they went: "Oh, well she's not in today." No one on the staff extended an apology or even tried to amend the issue.
Overall, there are better places to stay in New Orleans for around the same price. Disappointed in the cleanliness of the hotel and the way the staff acted once we brought it to their attention. Thank goodness we only stayed for one night.