Emily C.
Yelp
Oh, sad. A surprisingly disappointing way to end my last coffee drink of the year for me, with my final coffee order from Intelligentsia on the last day of 2023. I arrived at 11:40 AM, waited in line for about 10 minutes, and ordered a simple drink--an oat milk latte. Strangely, after I placed my order, the cashier in a grey shirt with a bit of a mustache mistakenly shouted 'one chai latte?' I promptly moved to the left with the other waiting customers. I observed the two gentlemen in front of me receiving their drinks, followed by four others after me, leading me to suspect my drink might have been overlooked.
I approached the sole female barista on duty today, inquiring if my order was missed. Her response was, 'Oh, I think we got confused on your order and gave it to someone else... (??)' Despite my clear visibility standing to the left of the ordering line, their indifference was apparent. Though the latte only took a minute to prepare, there was no apology.
I acknowledge I'm often too accommodating; I should have spoken up 15 minutes earlier. Having lived in LA for over 5 years, I remember this location being better in the past. I concur with some negative reviews--there's a sense of snobbishness, indifference, and rudeness among the workers. Their poor customer service today validates those reviews. Additionally, their latte quality is subpar. Previously a 5/5, I now feel a 2/5 rating is generous. I'll choose their other locations in the future.