Redefined Logic Productions
Google
I’m not one to usually write reviews. I generally tell people via word of mouth about what establishments to patronize, and which to run quickly away from. This time, I'm taking it to the internet.
Came in tonight (8/7/25), for a quick bite, a couple of drinks, and some food for later. Our server, albeit new, was doing her best to take care of us. This review is not a reflection of her, she said she was still new, (although that says a lot about training standards).
Came in tonight, sat promptly, our server came right over with waters, got our drink orders, and they were tasty.
Ordered our food, some was for dine in, and we ordered a pizza togo. Minor confusion when it came to what was dine in/togo, but was handled very well; brought out the dine in food, and kept my pizza hot in the back. Shouts out.
The issue came when my girlfriend ordered the chicken francese, but asked to sub the potatoes for pasta. We’ve done this before, both in person, and through doordash. It’s never been an issue before, but tonight, we were brought a check with the drinks/food we had ordered, as well as an additional bill for 13.99 for a kids butter pasta.
Being confused, we asked our server what the extra tab was for; apparently it was for the substitution, because “it's not something we do”.
I get it. Been there, done that, right? This is accountability, and it comes from management. Obviously, our server, (being new), did not know what the correct course of action was. She went to the MOD, but instead of coming to the table themselves to address the issue, they made this server go back and forth, being the liaison, and trying to explain two different “policies” to us.
Meanwhile, the rest of the staff is staring at us, like we are the problem.
The story is almost done.
Once the server brought back our tabs, they had taken off the full size kids meal, and she said that management “would be reviewing their menu”.
God bless em, I hope so; we thought it was over, but wait! There's more.
Once we got back our closed bill, we noticed that the price had increased from $127.57 to $131.69. There was no itemized receipt left, so where did the increase come from? That is the restaurant, passing along the credit card processing fees, to YOU, the consumer. Probably with no notification. CRAZY!
Place used to be great. Really would like a plaza staple to stay as good as it was. /(‘.’)/
A 14+ year industry guy