Matt J.
Yelp
Disappointing Grand Opening Experience
As a Haitian American, it saddens me to write this review, especially on our flag day and during the grand opening of this establishment.
I preordered $140 worth of food at 2:28 pm and placed a second order upon arrival at 4:27 pm. The restaurant's opening time was 4 pm, and their hours of operation were from 4-9 pm. I brought my pregnant wife and my 1-year-old godson. Planning ahead to ensure she could eat at an appropriate time, I preordered.
Despite constant reassurances from the staff, and seeing multiple customers who ordered after me being served, I began to ask questions. I know some people who received their meals ordered after me because I referred some of those customers myself.
I first asked for an update at 6:10 pm, already needing to extend my 2-hour garage payment. Again, I was reassured that the food was coming and they were just backed up. My wife had ordered Tasso Koden (fried turkey), and I informed the assistants that since she is pregnant, we needed her order as a priority. All the other orders could be held until completed.
At about 6:50 pm, we were told that they only had bits of turkey wings but they would add extra due to the inconvenience. Already irritated, we agreed, thinking she would finally get to eat. However, at 7:18 pm, I was informed that the chef refused to send out the turkey, claiming it would be unprofessional.
We hadn't even received drinks or a cup of water, despite my wife's condition and my 1-year-old godson being with us. My view of the establishment was already tainted, but my wife insisted on being gracious, hoping the food would be worth the wait.
An assistant asked what we would accept as a substitute for the turkey. We switched her order to chicken and were assured it would be swift. Yet, by 7:39 pm, we still had not received anything. Confused, I calmly explained my frustration to the cashier and requested to speak directly to the chef/owner.
The chef hastily approached and seemed already on edge. Despite showing him my preorder confirmation from 2:28 pm, he rudely dismissed me, saying, "What do you want because talking to you is messing me up when I could be cooking since we're already backed up." He continued, "Everyone's food is late and shit sells out, so what do you want from what's left, or you can leave and get a refund from someone else here 'cause I don't have time to talk to you." He then walked away, dismissing our conversation, and yelled at his sister, "I don't give a shit."
While the assistants were nice and approachable, only issuing a refund and never offering even an appetizer or drink was unacceptable. Having been part of many family restaurants, I understand the stress and unforeseen circumstances, but this level of service was inexcusable.
Regrettably, I have spent over $300 at this establishment in the past month, referring many customers and family members. I will be retracting all the business I've forwarded here. I'll stick to cooking my wonderful Haitian food at home. It hurts to write this, especially on our holiday, but never again.