Monica S.
Google
Terrible service. I do not speak Portuguese so my partner who is Brazilian relayed a question I have about a dish I was going to order. The couple in front of us, whom we shared a table with, had already had their order taken and pretty much finished with their meal, while we struggled because the (we assume the hostess, she is of older age and has different uniform than the rest of the staff) kept leaving us mid-order or hurried us, or told us that a specific dish is "just a drink", suggesting us to order something else (it's an ochazuke). It took us 3 attempts for her to successfully place an order for us since she kept abandoning us, and we were even helped by the couple in front of us to place an order for the drinks because the old lady kept leaving before we even finished talking. It was terrible.
Food finally came, we asked for something to be taken out of my partner's dish and they failed to deliver that request. When brought to another staff's attention, she sighed of the thought that the food has to be remade, and my partner hesitantly said that it's okay there is no need to remade it. We had lost our appetite and the last dish never came, we finished what we could eat and just left. They insisted we take the last dish with us on our way out and we refused, one of the kitchen staff chimed in and said "that food is cold anyway". That just means our last dish has been sitting out cold and was never delivered to us. We came here to check it out due to the high amount of positive reviews but honestly, I don't think they care about respecting customers, especially if you do not speak Portuguese. Take your business elsewhere, the food is not that good either for all the trouble we went through.