Aaron C.
Yelp
My wife eagerly anticipated visiting Izakaya NoMad, but our experience fell supremely short. The manager confronted us publicly over a low tip, which we felt was justified due to subpar service. For a better option, we highly recommend Sake Bar Hagi--superior food, pricing, and atmosphere.
Reading to learn about the food at THIS izakaya? Don't worry, we'll cover that soon. We're not stingy, especially with food--we wouldn't be here otherwise. However, we dislike entitlement. Tips are earned through good service, not assumed.
We ordered quite a bit of food and two drinks, and here are their ratings:
Drinks:
NoMan's Land cocktail: 3/5 (happy hour)
Peachy cocktail: 3/5 (happy hour)
both were a little too sweet but nothing too much to complain about.
Skewers:
Famous Tsukune Chicken Meatball: 3/5 (not bad, sauce came with a raw egg yolk, which we liked. But not the best meatball we've had)
Thigh w/ Scallion skewer (chicken): 0/5 (the meat was tough and had this strange very "chicken" taste, but our waitress assured us it was fresh)
Zabuton steak: 0/5 (the meat was tough and EXTREMELY salty to the point it was bitter. Our waitress cancelled this order rather than replace as she advised the meat was already marinated)
Beef short rib: 5/5 (now THIS was truly made to perfection. Very tender meat, seasoning was done well, and cooked to a perfect medium rare. Honestly best dish we had)
Asparagus wrapped bacon: 3/5 (much smaller size than the pictures and the whole skewer seemed to be grilled just a bit too long, but the taste was good)
Pork belly: 3/5 (tasted good and was grilled well overall. it could have used just a little more char)
Tataki
Beef tataki: 3/5 (Similar to a steak, they sear the outside but is raw inside. Came in a sweet sauce. Some slices were very sinewy while others tender. Most easily compared to a beef carpaccio, but thicker).
Hot Pot
Oden: 3.5/5 (Came with a huge mound of leafy greens on top. Tasted fine, a little on the spicier side as they added red peppers, but a smooth finish overall. Had lots of oden, but there was very little soup for the price coming out to around 3.5 -4 small bowls.)
Rolls
Golden 21: 3/5 (Tasted fine, but definitely nothing special. My wife loved that it had huge chunks of avocado in it, but I thought there was a little too much and was a tad overpowering everything else)
Now the problem aside from the relatively mediocre food was the service. The moment we sat down, our waitress rushed us to order but gave us some space once we asked for a few minutes. When she came back, I had a few questions about the menu and she again rushed us to order as soon as she answered my questions.
When the Zabuton steak came and we found it way too salty, we returned the uneaten item and appreciated her taking it off the bill. We felt like there was maybe a hint of annoyance, but perhaps we misread. However, the chicken thigh with scallion was just very bad and the waitress took the $5 skewer and said she'd need to ask the manager. She came back to tell us that we didn't have to eat it but she would not be taking it off the bill as she had already taken off the Zabuton. We had her take it back anyways as she already took it and we were not claiming food was bad to eat for free. We certainly felt there was more than a bit of annoyance now. We were also only given one bottle of water, and the waitress never came by to replace it or check on us until I tracked down another waiter to grab us a new bottle.
When we asked for the check and asked for her help packing up the oden soup, the waitress simply handed me a box to do it myself. Pouring our water, getting refills, packing myself after asking her to help, and being charged for uneaten bad chicken left me wondering about the expected tip. I paid in full with around a 7% tip, a fair trade for the DIY service imo. No complaints, just my way of expressing thoughts on their service attitude.
The craziness unfolds as the manager storms over, demanding an explanation for our low tip in front of everyone. He insists that we didn't meet 10% much less the average 18% tip in NYC. Here I was thinking tips were for exceptional service, not to be demanded in such an undignified and entitled manner. I'm unsure if embarrassment or coercion was his goal, but being accosted for a low tip after managing most of the service ourselves was an odd experience at an upscale restaurant.
Some might find irony in our expectations, but we're not asking for free service. If the server did their job well, a generous tip would be on the table. However, doing their job myself while feeling like a nuisance, and the manager's public outburst at the end are very disappointing. The manager should also reflect on low tips rather than publicly confronting customers. Not fitting for a fine dining spot, or perhaps I misjudged Izakaya NoMad altogether.