Alexis V.
Yelp
‼ I would absolutely never recommend the Jack Guenther Pavilion at the Briscoe to ANYONE.
First off we stressed our budget to them and they agreed to "work with us" to make our dream wedding come true.
We told the sales rep. That we wanted to save on money and provide all our own alcohol. He asked his boss and she said "oh yes, we don't normally but for you guys to be happy and have your wedding here with us. I'll allow it but only if you hire my friend to serve it."
They also mentioned they had a preferred catering list we would have to choose from. That if we didn't choose from the list then we have a 22% charge. So we started calling the catering teams off the list.
The top "preferred vendor" wanted to charge us $50 a plate!!!! Am I Kate Middleton?? Do I look like I can afford $50 a person??
The last time I check "preferred" means you like them most. "Exclusive" should have been the right term to use. If you pushing me to choose one or charge me more...
So she so graciously brought it down to $32 a person but we HAD to use them for bartending services and they wouldn't serve past 9 p.m.
So we looked at the other catering companies on the list. Although the prices were better ($30-35) they were still incredibly high. Not to mention, they would charge us the 22% fee from the venue.
The "friend" bartending service quoted us $3,000 with you guessed it!!! A 27% fee from the venue!! This is not even including us needing to provide the alcohol!!!!!
Then their preferred decoration company quoted us $62,000!!!!
Ummmm hello that's more than most peoples income.
We brought all this up to the Jack Guenther Pavilion team and they said they understood and wanted to "help us out" so they lowered the fees from 22% to 20% for food and from 27% to 25% for alcohol.
Gee thanks for saving us $20.
After regrouping and looking into another venue we decided to cancel with Jack Guenther. They emailed us agreeing to give us the full deposit back and now, after two weeks, they said they would only give us 50% back!!!!
"During my vacation, my request for your refund was questioned by our executives, and it was their final decision. It is out of my hands." -Sales Rep.
I'm so annoyed and have never faced so much disappointment and frustration. This place promises one thing and then does another!! This place is sneaky and snake-like!!!!
I pray no one else EVER has to go through such a nightmare of planning!!!!
Here you are trying to enjoy getting married to your best friend and then these snakes come and try and take advantage of your celebration.