Howie C.
Yelp
This place will never get another penny from me.
I moved into town from out of state about 3 months ago. My son and I were looking for some authentic local bbq several weeks ago, and some locals recommended Jack's. We went to the Trinity Lane location, and had lunch. I had the brisket, and he got the pulled pork. The food was good, and the service was ok.
So today we were on our way back north, and stopped at Jack's again for an early lunch (same location). The open sign was not lit, but we saw cars in the parking lot, and the schedule on the door said they open at 10:30. We tugged on the door handle, like normal, and it was still locked. We realized it was only 10:27, so we chuckled and assumed we would wait the 3 minutes for them to open.
A moment later, a female employee came out of the same door, locked it behind her, threw her nose up in the air, and with a displeased look, blurted "10:30!" at us, as she walked around the side of the restaurant.
We looked at each other, without saying a word, each of us knowing what the other was thinking, headed back to our vehicle, and drove away.
Our first experience at Jack's was good enough that we returned for a second visit when we were back in the area. Never again! There are too many other options in Nashville to tolerate this pathetic treatment.
Because of the way we were treated today, I have zero interest of ever visiting any of Jack's other locations.