Arnie M.
Yelp
If you want great burgers (and great fries S O M E T I M E S)ddd go to Jack's.
PREVIOUSLY A 5-STAR BURGER HOUSE with great burgers and fries, but these days, a few things need serious attention.
FRIES - generally are very good, but in the past month I had to return 4 orders, as they were, in my opinion, too dark, too greasy and too hard. The fries were almost always EXCELLENT but maybe some days there are fry cooks that need some direction.
SERVICE - If a customer needs a plastic bag to load everything, employees should at least open the bag before handing it out to the customer. Reminds me of veggie bags at publix that stick together. Some employees are very gracious, a few seem oblivious.
PARKING LOT - There are bone wrenching and suspension endangering potholes in the back of the building that should have been fixed months ago that I feel are enough to keep some customers away.
SOUTH ENTRY DOOR - watch it when you enter because if you let it go too soon, it can slam you fairly hard in the arm or the back. The door closer needs adjustment or replacement.
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INTERIOR - THE PLACE DINING AREA AND RESTROOMS ARE KEPT VERY CLEAN.
HAMBURGER QUALITY IS EXCELLENT, but with limited lunch hour sometimes time and having to re-order fries, get slammed by the door and badly jostled in the parking lot, the overall experience is lacking. My people are going there less than before, and I hope that things will be restored to how they were in the past.
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Last minute item, check your milkshake for dripping or leaking from the cap or straw hole. That happens about 1/4 of the time.