Jer C.
Yelp
I love to support local business, so it's sad to have to write this review.
Ordered 2 pizzas online on Sat. night, for carryout. Website said it'd be ready in about half an hour, at 7:20. I (perhaps naively) took that at face value and showed up at that time.
When I got there, to a crowded and extremely loud venue, I checked-in with a server (this process is not clearly defined by any kind of signage, I just kinda had to try and seek out someone to assist me) and they asked the kitchen about my order. The server came back, laughingly telling me it 'was gonna be a while', because of all the Doordash orders that had come in.
What does that mean? Do Doordash orders get priority over regular online carryout orders? More likely, the ETA on the order website that told me when the pizza would be ready is just set to 1/2 hour from when the order is placed instead of taking into account how busy the restaurant is. If true, this would really be a bizarre choice.
Anyway, the server wasn't joking. I was there at 7:20 (the order had been put in at 6:50), and I left with the 2 pizzas at 8:20. After standing and waiting for an hour.
I got an apology, but no other comp for my trouble. I was offered water at one point.
The pizza was hot and fresh when I got it home. Was it worth the wait? In a word: no. It was a fine pizza, but not even really worth a 30 min wait, much less a 90 min one. The pepperoni one was all right: sauce was ok, topping quantity/quality was fine, crust was. very thin and very dark (but not burnt) and as such already had a distinct bitter aftertaste, which drowned out any other subtle flavors. Overall, kind of a mottled, even incoherent, flavor package.
We are unlikely to order here again. We will stick to the far superior Moto and other local pizza venues with better food who believe in taking care of their patrons.
2 Stars since the food wasn't terrible, but the service and logistics here seem to be lackluster at best.