G P.
Yelp
My wife and I have been following all of the IG posts and looking forward to checking out Jaguar Moon for weeks. We finally had a chance to go on Monday night. Upon entering, the place looked amazing. There's a great ambiance, the set up is really nice, the bar is attractive, and we are looking forward to the back patio opening. There was one waitress serving drinks. We had to wait over 5 minutes before anyone even greeted us or even approached us; and the place was not packed at all. We sat ourselves. When the waitress finally approached us, she was very short and not very courteous at all. We ordered 2 cocktails. The drinks were amazing. But our waitress never came back to check on us, despite walking past our table several times. I had to get up and order our second round of drinks. We had to get up to get our own water from the water sanitation and we had to go to a separate walk up counter to order food; so there was really no excuse for the poor service. We ordered a couple of appetizers. The ceviche, and ribeye tacos were amazing. Additionally, we were brought our food without any napkins or cutlery we had to again go to the back counter to ask for those things. Our waitress never came back to ask if there was anything more we needed after our food was brought out to us . The third star was generous, because remember it was not busy. There were 3 people working behind the bar, and a waitress who only had to serve drinks. Not food or water. The best service was from the young bus boy named Jose who checked on us a few times and took away our empty glasses and plates. We would have loved to stay and ordered dinner, but by this time the poor service was a turn off and had totally killed the vibe. We paid our tab and left. We walked a block and a half away and tried a different restaurant we had never been to before , and we had a great experience there. Lastly, I watched two different couples walk in to Jaguar Moon, sit down, not get any service and walk out. We'll try Jaguar moon again in about a month. Hopefully we'll have a better experience because the food and drinks were really good; but good service goes a long way.