Ryan P.
Yelp
TL;DR: Waited a really long time for food; we opened the food to find things missing and swapped; bad quality; manager ghosted my calls for two weeks; DON'T COME HERE
Let me start this review by saying that I used to work in the restaurant industry, so I understand the difficulties that may happen on the day to day and understand it can be hard to get every order to a certain standard. As a result, I avoid writing a bad review on Yelp, even when I receive a "not-so-great" order, because I'm able to talk with the manager and work out a compromise. Unfortunately, this restaurant is my FIRST one-star review.
My friend and I each ordered lunch course menu during restaurant week. We noticed that they only accepted online ordering, but the website was not working so we called in. After 10 minutes of being on the phone with the manager, she finally said that she would take our order over phone. She said it would take 50 minutes, which was completely fine by us.
When we got to the establishment, it was in complete disarray. I saw a crowd of people waiting outside to be seated. After coming inside, I realized one poor waiter was on for both inside and outside tables, franticly trying to wait tables while also cleaning up on the side. As a result, at least half the tables were left unclean with dishes from previous customers. I felt extremely bad.
We asked him if our order was ready, and unfortunately it was not. We had to wait an additional 20 minutes for our food.
It only got worse after we opened the bag. One of our desserts was missing. We ordered the shrimp basil fried rice but got the beef pad see ew instead. We also ordered the salmon curry with vermicelli. I understand restaurants usually give smaller portions for restaurant week, but the salmon size was just sad for 27 dollars. Both the rice and vermicelli that came with the salmon were severely overcooked and tasted like a blob of mush.
THIS PART is what UPSET me the most. I called in later that day to see if the restaurant manager and I could reach a compromise since $54 was spent on this order. I called and a woman picked up. I recognized that it was the voice of the manager, but still politely I still asked if I could speak to the manager. She brazenly said that the manager is not here right now and took down my number so the "manager" would call back later. Surprise, no phone call.
I called again later in the week again. This time the waiter picked up, but it was the same sequence of events. And surprise again, no phone call.
My frustration does not really stem from the bad order, but rather the way this manager runs her restaurant. Having one worker on during restaurant week is NOT okay. The way she ghosted my calls for two weeks also NOT okay. Reading other yelp reviews, I saw that people had similar experiences. Definitely will not be coming here again.