Jerry K.
Yelp
I've been a long time attendee of the Jazz Showcase. Saw countless shows there when it was located at the Blackstone, as well as when it moved to Illinois Street. The most recent location, on South Plymouth Court since 2008, is a wonderful place to take in a show. Its got great acoustics, good sight lines, a great stage for the performers, all in a large, balanced, and controlled room that offers both an intimate and shared musical experience for the listeners. Definitely one of the best rooms the city has for music.
As far as the staff go, there is nothing but friendliness and appreciation for you being there. We were greeted with smiles and thanks, which made the whole experience even better! When it came time to take our drink order, they were attentive and prompt on delivery; as a group of 5 we placed our order and got our drinks before the music started, instead of in the middle of a song or set.
We didn't have any food, so I can't really comment on that. If there was a downside to our experience, I'd say it was the fact that we were charged an additional $2.00 for having ice in our drinks. WTF?! To put it in perspective, I ordered an Old Fashion and my girlfriend ordered a Manhattan. Both are drinks which are traditionally made with ice. Now, you can go to just about any gas station and buy a whole bag of ice for the same price. So, the idea of charging someone an additional fee for an element that constitutes the drink itself is ridiculous.
Again, perspective is everything. Going out to see music is incredibly important to me, especially when were talking about Jazz, and keeping the art alive. I know it sounds like I'm being petty when I criticize the Jazz Showcase for this dumb charge, but here's the thing, if you go to the website for the Jazz Showcase, it doesn't provide you with any posting of prices for drinks or food. So the only way to find out is when you get billed for your order. Now it's clear management has gone to great lengths to hire the right people, and then create a great environment for experiencing live Jazz music, but they shoot themselves in the foot when they do foolish things like adding additional charges like this to the patrons. I say this because as much as I want to continue to support Jazz and the places that feature it, petty charges like this don't make me or my guests want to linger, and make an entire evening of sitting and listening to music ... and buying more drinks.