DH DH
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Rented Ruby/Hummingbird cabin 6/28-30/2024. Tall grass was not mown around the several yards of narrow path leading to the front door, creating a hidden rattlesnake danger. The doorknob fell off the exterior door, preventing us from locking it, creating a security hazard for our belongings and ourselves, especially with numerous guests at the Brewery nearby (we also had children with us). The bunk bedroom was next to the kitchen in a space that is the size of a walk-in pantry, and did not have a door on it. The two queen/full sized beds appear to both be full size and are crammed into a small room. Top sheets were not provided. The bedroom wall shared the bathroom wall. The toilet screamed each time it flushed. The water was not working on the first day we were there. "Engineering" was called, but they never told us that they fixed it. After waiting hours for showers, we finally tested it again and learned it had been turned back on. The water was not running on the master shower on our second day either. We became worried that the water was not potable/drinkable. The cabin manager told me that they sprayed for bugs around the cabin, and that she hoped scorpions would not be inside. Even so, a giant spider made itself at home in the outdoor shower (which did not work) - If the area had been sprayed, I'd think the spider would not have seemed so comfortable. A high clearance vehicle really is best for the road leading to the cabin. The washout on the road is pretty unnecessary and easily repaired. Guests should be told in advance. We asked for some sort of compensation or reimbursement for all of the problems. None was provided, nor was my call returned. Jennifer, the cabin manager, was difficult to reach when initially trying to make a reservation. She also did not return my call/messages when I asked if we could be compensated in some way, even though she said she would get back to me. She also told me that they are trying to sell the cabins to a new company, and she hopes to stay on as the manager and also shared that she is the music manager for Jester King Brewery.