Jetwing Jaffna

We had an exceptional stay at this hotel. From the moment we arrived, the staff went above and beyond to make us feel welcomed and comfortable. Their professionalism, friendliness, and attention to detail truly made a difference. The food was outstanding, fresh, flavorful, and beautifully presented at every meal. Whether it was breakfast or dinner, the quality and variety exceeded our expectations. The cleanliness of the entire property was remarkable. Our room was spotless, well-maintained, and refreshed daily with great care. Common areas were also excellent, creating a relaxing and pleasant atmosphere throughout our stay. Overall, we highly commend the team for delivering such an excellent experience. We will definitely return and recommend Jetwing Jaffna to anyone looking for comfort, great service, and exceptional hospitality. Gajan & Nishya

⭐ 3/5 – Friendly staff and great location, but management attention needed I stayed at Jetwing Jaffna recently. The staff were extremely friendly, polite, and always smiling, their warmth really made my stay pleasant. The location is also excellent and very convenient for exploring Jaffna. However, the rooms feel quite outdated and a bit crowded with furniture. There are also some health and safety concerns the rugs on the tiled floors are very slippery, and during my stay, there was a small incident (fortunately no harm done). Housekeeping standards could be improved. When I checked in, the bathroom wasn’t properly cleaned and the bedding had marks. The team tried to fix it but mentioned they were having ongoing issues with the laundry service. I was even advised to check the bedding myself when checking in, which shouldn’t be the guest’s responsibility. I completely understand the importance of giving opportunities to trainee staff, and I have nothing against that. However, the number of trainees across departments, including the restaurant, housekeeping, and front office, seems too high compared to experienced staff. This imbalance affected service quality and efficiency despite everyone’s best efforts. Overall, the staff’s friendliness and hospitality were good, but management needs to focus more on cleanliness, safety, and maintaining a better trainee-to-staff ratio to uphold Jetwing’s usual high standards.

Situated right in the heart of Jaffna town, this seven-story hotel on Gandhi Road is super easy to get to. We were greeted with a warm, traditional Jaffna-style welcome from the staff, who were all so friendly and always had big smiles on their faces. The rooms weren’t in the best shape and felt a bit outdated for the price, but the view from the balcony made up for it — especially during the beautiful evening sunset. The food was amazing! Having dinner at the main restaurant was such a treat, and the traditional Jaffna dishes they served for breakfast were absolutely delicious.

The hotel was booked by our tour company. It is in a good location, close to the Dutch Fort and good for exploring the city. We had a very warm welcome on arrival. The hotel feels new and modern. The room was large, modern and clean with good facilities. The restaurant was excellent, with a mix of choosing from a set menu some nights and the excellent Sri Lankan buffet on other nights. It seems popular with locals as well as guests. Recommended.

We really enjoyed our stay at Jetwing Jaffna! The hotel’s in a great spot — close to everything but still nice and quiet. The rooms are modern, super clean, and have amazing views over the city. The food was great too — we loved both the breakfast buffet and dinner. Big shoutout to the restaurant team and the rest of the staff — everyone was so friendly, welcoming, and always ready to help. Definitely one of the best places to stay in Jaffna!

Spent 3 nights at jetwing jaffna, was delighted to experience the true sri lankan hospitality by its staff at all levels. Highly professional, and attentiveness was truly commendable. The staff at the front office, housekeeping, sky bar and the restaurant was equally exceptional. The food was amazing preserving the authentic sri lankan northern cuisine. Wishing you all the very best and keep up the great work! Highly recommended!

The hotel is right in the middle of Jaffna town, so it’s super easy to get to shops, buses, and taxis. The staff were really friendly and helpful, and the food was amazing! They have a Jaffna themed buffet on Saturdays, definitely worth trying. The rooms were clean and comfy, just like you’d expect from Jetwing. If you’re heading to Jaffna, this is a great place to stay!

My recent stay at Jetwing Jaffna was made truly memorable thanks to the exceptional service provided by Siva, the manager at Skybar. He is a truly caring and attentive individual who consistently went above and beyond his duty to ensure my party and I were perfectly looked after. From the moment we sat down, Siva’s attention to detail was evident. He didn't just take our orders; he engaged with us to understand our preferences, offering expert recommendations for local spirits and signature cocktails. He was proactive, ensuring our glasses were never empty, and was always available without being intrusive. He genuinely made us feel valued guests, constantly checking in to make sure we were comfortable and had everything we needed—not just at the bar, but often looking out for our overall experience in the hotel lobby area too. What really stood out was his willingness to go the extra mile. On one occasion, I mentioned being interested in trying some authentic local snacks, and Siva took the initiative to coordinate with the kitchen to bring us a specially prepared sampler plate, complete with a detailed explanation of each item. This level of personalized care and warmth is rare and truly transforms a good hotel experience into a great one. Siva is a phenomenal asset to the Jetwing Jaffna team. His professional demeanor, combined with his genuinely kind and caring nature, sets a benchmark for hospitality. If you visit Jetwing Jaffna, make sure to seek out Siva at the bar—you are guaranteed the best service. Highly recommend!