Jia

Good food but lukewarm service Food was authentic and delicious, met my expectation. Minimal smiles and greetings from staff, but we focused more on the food and chose to overlook that. Staff was though attentive and we didn’t have to wait when we needed something.

Tasty food, especially the beef rice noodles soup is delicious. The dim sum platter is good too. Very close to South Kensington station. Homely feel to Chinese international students at IC and RCM.

Dim Sum Lunch good value for the area but the nooodle dish was underwhelming and bland needed some protein and chilli soy etc

Food was served in less than 10 minutes. Food on the pictures in menu and what we got was totally different. For my 8 y.o. son it was very important. And both dishes we ordered were not good for our tastes. Service was good and fast. But we left disappointed because didn’t enjoy the food at all.

Quick stop off for lunch after visiting the natural history museum. Promptly seated and served, staff were polite and efficient. Food wise, the hot and sour soup was on point - loads of flavour and came out piping hot. The special fried rice was average but cooked fresh. We also had Roast duck noodle soup which was massive in portion size. Recommend the wonton and chilli oil too!! Would pop by again if I’m in the area 👍👍

Lovely fresh food as always, love this place, keep coming back year after year. Especially loved the mango with the spicy beef, magnificent dish, missed the dim sum this time though sadly.

Authentic Chinese experience in everything. I visited the place before reading the reviews, and seeing the overall score. Yes, in Western culture we're used to smiling and being nice, although their mistake is their location, where crowds of careless tourists demand attention to their vacationers' good mood. The food I had was delicious, dumplings filled with rice and shrimps on top, sweet and sour chicken with pomegranate. Whilst it tasted like home cooking, it took half an hour to wait for it, and at the end they brought four dumplings instead of six. The place was really busy, and the waiter really apologetic, so I didn't notice any lack of manners. My overall experience allows me to consider this place for meals in future.

We stopped for a lunch with friends. The food was good, and the portions were also quite generous, but I’ve seen better. The prices are average: £9,5 for Noodles with chicken, but there are also an additional £2,5 for the service. The personal was a little bit rude, so the service could definitely be improved.

Disgusting and dishonest business partice, charge customers the food they didn't order. The waitress just dumped a spring roll side dish on my table, when I asked her is it comes with the main dish, she said yes. But it shows 4.90 on the bill, when I asked her, she denied. So low the business, to make 5 pounds small money make the customers fool and most of all make themselves so low standards, making money so important for them might be they should focus on food service and quality not by cheating! I am sure no one would revisit them after such a terrible experience.

The food is great. The ambiance not quite so, but good food. The place is loud and most of the time packed. Good prices.

I've tried so many restaurants in London and I have to say this one is no doubt the worst. While the food is average, the staff are really really rude. They constantly show their impatience toward you and look at you with disdain. While I understand this is a busy area and they want to make quick money, please at least show some basic manners toward people.

The service of this restaurant is horrible. The waitress is rude and let me wait outside without a good reason. As there is a table available I plan to order first while waiting for my friend, but got rejected rudely. I have never seen such horrible service in London. The restaurant should make it clear and show empathy to customers instead of just rudely asking them to wait outside in the wind until everyone is there. I would never recommend people to come to this restaurant if you don't want to be treated rudely. With that, the food there is ok with reasonable price but the service can definitely be better.

Take out order. Amazing Mongolian beef, dumplings and orange chicken. Prawns were very oily and crispy duck very dry.

The servers here are so rude, they don't appreciate asking questions and it's incredibly hard to get their attention. They accidentally brought us something we didn't order and we told them so they took the dish away, but then it still showed up on our bill. The food is good but the service makes the experience not enjoyable and not worth it.

Ho Lee Chit. Rudest wait staff in London. Proper mainlander manners and hospitality isn't even part of the vocabulary. As soon as I entered I was shooed out and told to wait outside. I felt like grabbing a bowl of wonton soup and pouring it down her neck and then beating her on the head with a spring roll before I whip her with an old noodle. Matt G, easy with the Chinese food sadism.

Holy cow, the awful old mean lady is SO MEAN. Thankfully we didn't fall to her wrath, but we were right there when she yelling at 3 different groups of customers. It was so sad and awful. It's not even "bad customer service", it was worse. It was downright to the extend where she should be complained to the BBB (Better Business Bureau). It's sad when you see the customer's expressions and their confusion when she starts yelling and lecturing when the customer only just asks questions. Obviously coming here you want to eat and enjoy a light hearted afternoon. Can you imagine such mean yelling and just spoiling the entire energy of your day? The server we had was a young Miss and she was at least smiley and nice when she was rushing us to order and pay so she can sit other guests on the busy Saturday afternoon. She would say sorry and thank you.... The dim sum was good. I liked how it wasn't oily or salty at all. Usually after eating dim sum I feel so blah from all the grease (and I only order steamed stuff), but this place was good. I liked how the inside of the dumplings you can taste and feel the texture of the different ingredients. It's not all food processed into minced mystery. I can actually bite the texture of the vegetables. The price was okay...but if you think about it, it's pricey for the amount you get. In each order you get 3 dumplings. The price is £3.10 for an order...so you're paying like £1 for a small dumpling. If there was 4 it'd be better bang. The restaurant was clean and renovated looking. It is right across the tube station. Because the lady is so mean, for those of you who don't want to risk experiencing her, I recommend Phoenix in Marylebone for dim sum.

I was in the Kensington area with my girlfriend after a visit to the V&A, and we were looking for somewhere to grab something good for lunch. Rather than going somewhere that we could go back home, like Five Guys, or exploring some of the chains we don't have up north, we spotted this place and thought that dim sum would be an excellent idea for lunch. What I will say is that the food was brilliant. Between us we ordered a pot of oolong tea, as well as 4 dim sum dishes: char sui buns; crab, shrimp and coriander parcels; pork in broth dumplings; and sweet egg custard buns. Everything was delicious and went down a treat. The only real negative, and the reason this review is only a 3 rather than a 4, is the service. There was nothing overtly bad about the service, the staff just didn't seem overly enthusiastic about being there and everything was a bit cold and felt more intended at dealing with you as quickly as possible rather than making you feel welcome. The fact that they automatically add a 12.5% service charge felt excessive, and to be honest I wouldn't have tipped that generously had I been in the mood to argue the point. At the end of the day, I enjoyed the food and the premises were fine, but I don't think I'd be in a hurry to return.

Food and dim sum are very good. Came during lunch and it was busy. Servers are polite. We enjoyed the food a lot.

Got my Chinese fix! After a long trip in Europe, I have as craving some good rice and Chinese dishes and this hit the spot. I listened to others and decided to get take-away instead of eating there. People need to know that Chinese customer service frequently sucks (and I am Chinese) and this place was alright. It's not the best but did not suck. It's a tale of two cooks.... The duck dish sucked (hard to ruin duck but it was dry) yet the shrimp dish was perfectly cooked with juicy jumbo high-quality shrimp (an easy to ruin dish)! The veggies were a bit saucy for my taste but perfectly fresh and kept their crunch. The Shanghai dumplings were blah yet their vinegar sauce was spot on. It's kinda strange. And it's on the higher end of the price spectrum.

Wow, oh wow, oh wow! This place takes bad service to a whole new level. Think Wong Kei's awful service in the early 90's... Then triple it. This will give you some idea about how truly wanting the service is at Jia. We walked in at around 1.45pm on a Sunday. We waited ... And waited ... For a very long time. Eventually, we were seated. Then we waited some more... For a very long time. After I had started to mummify and my boyfriend's beard had grown to ground-brushing length the server decided we were worthy of some service. She came over to take our order which went something along the lines of: "Please may we have a crystal crab du..." "Yep" "And some har ka..." "Yep" "Um, and also some xiao lo..." "Yep" "Oh, some spring ro..." "Vegetarian, OK?" "Um, what other types" "Prawn and cheese" "Err... Sorry.. Prawn and CHEESE....?" "Prawn and cheese, PRAWN...AND...CHEEEEESE! [you stupid, dumbass customer - how dare you question that classic spring roll filling of prawns and cheese!?]" Me in a very small voice, "I think vegetarian is fine...Um, do you think that's enough?" "Humph hmph, harrumph aaaaah... How should I know how much you eat?" Me, in even smaller voice, "Oh, yes, quite. Err, I think that should do then... Thank-you [i am overwhelmed by your great table-side manner and I am ever so grateful that you took the time out in your busy waitressing schedule to, um, waitress with such joy and attentiveness to customer service " Then we waited.... And waited. When the food finally arrived it was actually not too bad (hence the one redeeming star in my review). The prawn dumpling with XO sauce and the xiu mai were particularly good. The rest was on par with Royal China. The xiao long bao is not good (mushy mushy) Make sure you carry a camelbak of water with you, though. You will be fully MSG'd up after your meal.

Really bad service. I went this restaurant with my classmates. When we just finish eating and wanna talk for a while, they came to clean the desk very soon and showed the bill (Push us to leave ). Only very little food....

We stopped here on our way to the science museum and were instantly greeted with a rude remark about one of our party bringing a small snack into the restaurant. The waiters were inattentive and seemed to not care about us and the food had no flavor and was overpriced. Steer clear!

I'd like to preface this review by saying (a) I'd prefer to award 4.5 stars, and (b) I am slightly biased towards this restaurant due to the sheer frequency which I eat there. Jia is owned by the people who own Plum Valley in Chinatown so except a similar aesthetic (think lots of natural wood, black, glass, modern light fittings etc) and a very similar menu. The food is really solid -- granted they cater predominently to a western palate but there are quite a few dishes which would appeal to the more adventurous sorts (and they are very willing to make special dishes if you happen to be craving something off the menu). The ingredients are of good quality and the chef is creative, but doesn't stray too far from traditional technique. The staff are really really lovely and I probably eat there more often than I would otherwise simply because the waitresses and manager are so kind. The place isn't michelin star level like a hakkasan because it's just a neighbourhood restaurant, but it never disappoints and is a great place for really solid chinese. Its in the same vein as Pearl Liang but the food and service superior.

I was struck how many reviews strongly criticized the service here but loved the food, and thought I'd note after two visits -- the service was correct, respectful, responsive, and in one instance genuinely warm. And the food is among the best Chinese I've had in many trips to London. I also am vegetarian and the options are many, superbly prepared (good but not oppressive portions, never greasy), and the vegan "meats" like their "chicken in black pepper sauce" is among the best I've had anywhere. Conveniently located right by the South Kensington tube station, I'd give this one a shot if in the neighborhood.

I was appalled by the people who run Jia. My friend and I went in for an early dinner after running errands on Saturday. No one acknowledged our presence when we walked in the door for a few minutes so my friend walked to the wait station to get any ones attention. The lady looked at her, up and down, and said "no table for you". She then walked up to where I was standing and I asked if we could have a table only to receive the same answer. Really, it was more she did not approve of who we were rather than what we were wearing. This is not a fancy establishment and we are very polite and nice looking ladies in our mid 20's wearing leggings and puffy coats, as it was -2 outside. Unacceptable and disgusting behaviour and I'd prefer to give it no stars

After skimming some of the reviews I thought I should give a heads up, dim sum is more of an afternoon sort of deal so it won't really be around for dinner. I came here yesterday after museum hopping with my friends and thought it was a pretty good introduction to dim sum for them! Although my dim sum taste buds have really been spoilt in Hong Kong and my hometown of Vancouver, I thought this place was just fine. I think they've really improved over the past year, the xiao long bao were really nice and not mushy as described below. The Ha Gow (shrimp dumplings) had a nice texture and a lightly sticky wrapper. The lo bat go (turnip cakes with pork sausage) had a slight sweetness and were pretty good while their barbecue pork buns were fluffy and filled with sweet bbq pork. Some of their dishes were minuscule though, such as the spring rolls and the bbq pork in flaky pastry. Everything else we had were of a standard portion (although the ha gow was on the little side). Their selection isn't huge but it's fair enough, I don't know if dim sum newbies are ready for chicken feet (I'm definitely not) or beef tendon (I actually enjoy these). In short, a pretty decent place for lunch and it was really well-priced considering the area! Dinner looked a bit pricey but I'd definitely recommend their dim sum!

Good food but terrible service, we were there late and they were almost removing us from our chair because they wanted to close. At this point just say you're closed instead of accepting people's money to the be rude

I have never seen any Chinese restaurant that has such bad service. It seems that some white people had nice experience there but they treat Asians so bad. NEVER GO JIA AGAIN!!!!! I am so disappointed with the service. I went there today with two of my friends. During our dinner, they seemed desperately to chase us out. But we were still eating. And after we finished after like two seconds, they immediately came to clean up our table and immediately brought us the bills while we didn't ask for bills yet. And when I tried to find someone to bring the cash machine, one of the staff shouted at me, ' if you wanna pay by card, just put your card on the table, we will know!!' I was so angry. And then she asked me whether I wanna pay the whole bill by my card, I said no. Then she still entered the whole amount on the cash machine. WHAT THE HELL! My friends told me to calm down and I don't really like to argue with people in public place. I WILL NEVER GO TO JIA AGAIN even though it is only 5 mins from my place.

Dropped by for a light lunch and got some delicious food! We tried the chow mein, fried rice and a lamb dish. It was terrific except for the service. The servers all looked as if they didn't want to be there, it definitely ruined the whole dining experience. The servers spoke in Cantonese and were talking bad about the other English speaking customers. Mostly saying that the customers were taking too long and should hurry up with their meal. The service did not match up with the beautiful decor and delicious food.

HORRIBLE SERVICE!!! I came in for dim sum with a friend and I was 10mins early. I asked for a table for 2 and the waitress said I had to wait for my friend (even though there were several empty tables) as they only seat people when the whole party is arrived. I said ok but could I sit down first and I would be more than happy to order some tea and a starter in the meantime? Another older lady strolled up who was the manager and started raising her voice "NO,SORRY THIS IS COMPANY POLICY!" Then turned on her foot and walked away leaving the waitress and I staring aghast at each other. If you want to be treated like sh*t and as if your custom doesn't matter By all means come here! Otherwise go to Royal china - better food and MUCH BETTER SERVICE!!

RUDE!!!!!!!! I would leave Zero star if it is possible. Waiters are very RUDE and MEAN! I went there with my cousin for dinner, we were sure we made reservation successfully, then we arrived the restaurant, we were seated and made order, but after few minuets a waitress told us that we couldn't eat here due to they couldn't find their reservation list, then I show them my call records to prove I did call them to made a reservation, then the waitress said very rudely" no food for you" then took plates away. Seriously?! !This was not acceptable anyway! Never come to this restaurant, it doesn't worth!

I would tend to agree with most of the posters about Jia. The decor is nice, the food is fine, prices fair, but the rude service ruins everything. I rarely grant only one star but if there is a restaurant that deserves it - it is Jia. There is one manager, a shorter woman who yelled at me when I asked her if Jia delivers food. I merely asked her if Jia delivered (as I live in the neighborhood) and she glared at me menacingly and said "No, no delivery, ever!" Same thing happened to my friend - go ahead and try it for fun!

The service is so poor that one would be excused for thinking that they do not want you their. With so many options in the area avoid this restaurant. If you really want a Chinese feed their are two other options within a stone throw. With the front of house staff so poor, one has to question how much care they put into their food. A true tourist trap.

I unexpectedly came across Jia while walking towards Khan's (which is right next door) for a late dinner after a show at the Royal Albert Hall. It was hard to miss. The modern decor; floor to ceiling glass windows on both the floors and the new stylish furnitures; makes Jia stand out among the restaurants at the immediate vicinity of South Kensington station. I had reached at about quarter to eleven and they were about to close. So i had to order in a hurry. A quick glance through the menu told me that the place was somewhat expensive (like most others in that area) with the majority of main courses being in the £15-£20 range. However there were a few that were reasonably priced at around £8-£10. I went for a bowl of chicken sweet corn soup (a childhood favourite), a plate of egg fried rice and a portion of chicken in black bean sauce with onions and shallots. The soup was decent. It wasn't the best that I have had, but it was good enough to warm me up on a cold winter night. The chicken dish was made really well, with big pieces of shallot (and occasionally garlic) Interspaced with the chicken. The black bean gravy provided the required amount of moisture to the dish, so that it didn't remain totally dry. The quantity was adequate for one person. This meal cost me about £20 ... still on the higher side in my opinion. But i liked the service and the food here, and so Jia will be under consideration whenever I intend to eat out in that area.

I have been several times, and the service is just so awful. I ignored it until the last time I was there, when I choked on a chilli seed which was much hotter than advertised in menu, or than the waiter described the dish. After suffering and drinking all the water on the table, I old the waitress that it was aggressively spicy, and could I have more water. It wasn't a big deal. I just thought they should know. I did not send the dish away, but she took it, and I thought she would bring some water. Instead the manager, who has always been abusive, but this was a new level, came and lambasted me with, " You can't eat spicy, don't order spicy food!!!!". I just lost it, and shouted for water, and shouted that it the worst place and she was awful. And continued. I had said to my daughter when we walked in. " Hurry! They are really mean here." Jia has good Dim Sum, mediocre food, and appalling service-- mainly this sociopathic manager. I have seen from the other reviews that this is the case. Once I came in five minutes before they opened and she pushed me out the door. Another time an order of Dim sum, that I did not order, came to the table. I said I didn't order it, " you order it, you eat it!". So I did. No big deal then. But this last time: "if your wife can not eat spicy food, then she shouldn't eat it"....I eat spicy food all the time. The higher management of Jia should replace her because Jia will eventually loose popularity. Great Dim sum at lunch but a miserable dinner place. She must be so unhappy. She puts a new meaning into the whole Soup Nazi episode from Seinfeld. She is basically comic. I dare you to go in and fight with her!

Absolutely delicious food, inexpensive, and ideally located near the Natural History Museum. Come for dim sum at lunch: you will not be disappointed!

Not commenting on their food but the attitude. The manager of the restaurant let us wait outside of the restaurant for our seats and it was freezing. There were a couple of girls in our group. I would really appreciate their "thank you." Or "sorry" but I didn't hear them at all. The price is quite expensive for the food they are offering for food and definitely too much for the service. Don't come.

Beware of the rude lady with a black mole on her face who claims to be the manager of the restaurant. The rudest waitress we have ever come across all our lives! A brief translation of what the manager said, "I am the boss here and whatever I say in this place is correct, please leave the restaurant if you are unhappy". When we proceed to complain about the bad service, she ridiculously threatened to call the police. Needless to say, we did not stay for the food and left the restaurant promptly. Do not visit this restaurant unless you are prepared for your mood to be spoilt!

Visited Jia with my aunt and uncle who are regulars here and the food and service were excellent. Had the dim sum platter, crispy duck served with pancakes, spring onion and plum sauce (my least favorite dish), steamed sea bass w ginger (cooked perfectly), sweet chili kung po prawns (spicy and highly addictive) and Singapore noodles.

Was visiting the science museum and looking for a lunch spot... we walked by this place and it appeared pretty decent from the outside...decent atmosphere... not a huge restaurant but they had tables... service was so so.. had to order my drink twice before getting it but no complaints about the food... good dimsum... we ordered this prawn in wasabi dish that was really good... i think the price was reasonable for the area... would return if in the area..

The food is good but not exceptional. I am on vacation- I probably won't remember what I ate- but I will remember the price- on the high end for the vegetable dish I ate.

it's decent Cantonese food for a neighborhood joint. Can't complain. Food is a bit on the greasy side, though. So be sure to ask for "less sauce less oil" when you order. It's not worth traveling the distance just to eat there, but great place for lunch if you're around the hood (esp if you're slightly hungover)

his place doesn't even deserve my time to write a review but this time I cannot ignore the rude attitude of the staff and manager. As a dim sum fan living in Chelsea, I found it convenient place to eat dim sum. I tried really hard to ignore every single time how I was treated for the sake to eat dim sim without the need to go to Piccadilly Circus. However, the experience in the restaurant is beyond acceptable and this is the end for me. I won't spent a penny in this place and I hope my review will be helpful to warn other people who intend going to this restaurant. If you haven't been in the army, well this is the right place to visit to get the experience - you will never see smiling people, you will receive orders, you will get yelled/screamed at, and at the end they will ask you to pay for it First, when you enter the restaurant - If not the angry manager, you will be met by an angry waiter. make sure you are not waiting for anyone else. If you do - just forget about being seated even if the place is completely empty. They will start screaming at you immediately and tell you to go away and come back when everyone has arrived. No matter if the whole restaurant is totally empty - you will be seated at the smallest possible table accommodating the people you are with. Beware, you CANNOT chose a table. You are told where to sit and you better follow the orders, otherwise you will get screamed at and offered the option to leave the restaurant immediately. Let's assume you survived the entering process. You sit on the table. You won't know at the beginning, but if you don't order a lot you will be told that you need to spend at least £15 per person. So imagine, you enter in an empty restaurant - you get seated at the tiniest table and then told that you need to spend at least £30 (for two people). Makes sense... NOT! Now you obviously took the menu. As you might not be a Chinese, you might not know what most the things in the menu are. But... don't dare asking for explanation. They waiters are "too busy" to deal with you and explain you what they offer. At no point, anyone will smile at you. At no point anyone will care if the food they served is liked by you or if you want something else. One positive note - as soon as you are done with something - the plate will be taken away. They just want you to be out as soon as possible. At the end you will be given a bill and the service/tips will be included in the bill. But no matter whether you got screamed and treated badly, you will be asked to pay for it. At my last visit, I decided to draw the line. My dim sum love couldn't beat the anger of being treated every single time like as if I am no one. I go to spend my money in this "restaurant" and no matter that I would go at least once every month, I didn't get a better attitude and always treated as if I disturb them rather than feed them with my money. I entered, I insisted on staying on the ground floor as there were free tables and as expected i got screamed at. Unlike other time however, the manager was more than aggressive. I tried to understand how I deserved this attitude but all I got was some barking in Chinese. As I insisted getting the name of the so called "owner", I was threatened with police. I said go for it - I haven't done anything, didn't touch anyone... I entered in peace and asked to sit on a specific table and the very next minute - I get screamed at. So after bluffing... the manager decided to call the police... here the funny story starts. The police asked what was the issue. The lady was barking on the phone failing to make up a good story to make the police come over to waste their time. When the police understood that the lady was in her period and just wanted to screamed at everyone for no reason, they refused to come. The manager freaked out and started requesting to ban me from the restaurant and that she has the right to do so. I started wondering... how many times did she request banning clients for no reason. Answer was - so many times that the police couldn't bother any longer.

Great place. Great food. Staff is fine. I've been there 3 times, can't complain about the staff. They are serious, expressionless, but that doesn't make them rude. Oh, and, the place is always full!

The owner should fire the manager she is so rude ! Terrible service. Worse than Royal China at Fulham Road. Such a shame. Food is not bad but the service from the manager and staff is really bad. Read all the reviews below. They all say the same thing. Not worth a visit ! Hope the owner reads this. And fires the manager or lose customers.

Seriously the rudest staff. Additionally they are so cheap that they bought tables meant to seat 4 and then turn them sideways to seat 2 until 3 or more people come in and then force the entire side of the restaurant to shift over. Food is also crap. Do not come here

The way they treat their customers, makes me think that they really don't want to be in business anymore. So let's grant their wish, let's put them out of their misery. We can all do this, together.

WARNING! You have to be careful when paying by card as the bill already contains the service charge but the card machine will ask you if you want to add a tip in addition!!! The waitresses take advantage of new clients as they do it on purpose .

I also don't understand some of the reviews on Jia. We have been eating there regularly over the past 18 months and will continue to do so while the food stays as delicious as it is, and the staff retain their friendly, efficient service. We have some absolute favourites, the Salt&Pepper Prawns, the Crispy Duck and the Spicy noodles, which are also always ordered by our grandchildren (from 3 to 7 years old) when they come to stay in South Kensington and always ask are we going to our Chinese Restaurant? The restaurant is bright, fresh, modern and clean. Great for a quick lunch or dinner or a leisurely meal with friends. It's always bustling with people and energy. We find the prices very comparable to the excellent quality of the food served and always look forward to our next meal there which is tonight actually. Beverley&Tony G

Some years ago we lived near this restaurant in S Ken and used it regularly--it was then owned by a husband and wife team-- Mr Chow we called him. We ordered what ever his wife recommended, and it didn't matter how many of us were there 2--10 or more (on many occasions) really good food and great service. Sadly Mr Chow sold as he wasn't well and during the next couple of years with different owners it went downhill. Now having been going back since it was reopened we say it is back to it's best form of local Chinese and all our family and friends agree. Thanks to Kelly Wong and her team we really enjoy going there--whilst we always book we have witnessed her and the team handling so many visitors,that haven't-- with politeness and care. We think the food is now some of the best Chinese around--and we live in London and Oxford. We especially like the spicy prawns and dim sum as starters and chili beef with pomegranates and duck Cantonese as mains with good Chinese greens! Always looking for further ideas! Well done Jia--please keep it up--and always have seats for us!! Fred & Jacinta

Probably the rudest manageress in London, my son got there before me and I told him what I wanted to eat, but she would not let him sit down and order until I arrived, ridiculous. The dim sum were as excellent as always, a big plus is that they are MSG free, but I removed the 12.5% service charge as being unwarranted. Shame that she doesn't spend a little time at charm school as otherwise the restaurant has much to recommend it and we have been many times.

Don't even go to this restaurant! The customer service is the worst in London! I've been there several times with my friends in the past, every time the so called 'manager' told us to leave as soon as we finished our food, we just kept quiet. But yesterday (Fri lunchtime), I finally lost it. My friend was still eating her dessert when she came over and told us to hurry up so that she could have the table back. There wasn't anyone waiting for a table and the restaurant wasn't even full. This is just out of order!!! I was LIVID and told her off straight away! What sort of customer service is this? I'm Chinese and I suspect they don't treat English customers the same way. Also yesterday they charged us £9 for a pot of Chinese tea. £9!!! Just for the 3 of us. It the past we were told we would be charged for tap water/hot boiling water. So bewar! I'll NEVER go back to this restaurant again.

I've been to JIA Restaurant a couple of times now and have always left wanting more (even if I've felt I couldn't possibly eat more). Not only good quality food at a reasonable price, the service is excellent and I would highly recommended to anyone who love chinese food with a mouth watering menu.

Food was ok but every table was rushed to finish. While I was waiting for my friend to come, 3 waitresses did not stop asking when my friend coming, and the 3rd one literally said they need to have the turn and asked us better not to visit their restaurant!!!??? It was a 45 mins torturing experience.

This restaurant used to be a solid favourite with my family when it first started. The food was good and we particularly liked the friendly service. Sadly, NO MORE! As it has become more popular, the service has gone from bad to worse till I have now found the staff to be not just rude, but unpleasant and even obnoxious, just because the mood takes them! Not even over any particular issue. After my latest experience I have sworn to never step in there again!

The food is good,as always;price is reasonable;the restaurant itself is stylish and clean.The only let-down point is the service I have to admit,but I think it's improving since the recent changes of staffs so maybe that was the reason,the team there now is good as expected,some of them are even very friendly and always have a smile on their faces!I'm actually quite glad that I found this place,as I don't need to travel far anymore if craving for dim sum.