Paul N.
Yelp
We have eaten here a lot when it first opened. We find both the service and food have gotten worse, especially the service. The last few times the service was horrible, especially today. The food was ok today. It wasn't as flavorful as it should. I didn't taste the "umami" flavor that Ramen supposed to have.
It was bad right when we got there. There were no hostess when we walked in for lunch today. Only two of us, so not even a big party. I waited a few minutes for the hostess and finally had to look around and ask if anybody was working at the hostess stand today or should we just grabbed a table. A lady was sitting at a booth got up and walked toward us. I think she's the manager. Instead of coming directly to us and help us, she walked past us to grab another lady who I think is the hostess to help us.
The hostess walked us to the booth right behind the table that the other lady was sitting, which she went back to resume her conversation. Of course with our luck, the table wasn't wiped and had stuff all on it and the hostess was nice and told us that she has to wipe it down real quick, which is fine. It happens.
We sat down and looked at our meal and waited for someone to help us. After 15 mins when we know what we wanted to order, I had to stop the lady that walked by our table, which I think is the manager that got up earlier. She looked and said, oh yall haven't been help yet. Again, she could have got us water, ask us what we want or whatever,but instead she left and looking for the waitress that that table belong to. She couldn't figure out who table it belong to, so she got the hostess and two other waitresses to discuss right in front of our table. Anyone of them could have just helped us or discuss this elsewhere. The manager finally told one of the waitress to help us. We ordered our drinks and food immediately cause we were on a lunch break.
Drinks came out first of course. We sat there and drank it. By the time our food came out, our drinks were empty. The waitress dropped off our food and then left. Never came back. We finally had to flag the manager down again for refills on our drinks. This time the manager for the drinks refilled for us.
We finished our lunch and waiting on the check. Finally I took my credit card our and started to put my hand in the air so someone would see me. The manager got put waitress to come back to help us. This quick lunch turned into 1.5 HOUR event. Food was ok. It was good enough but service is horrible and getting worse especially the last few times and they weren't even busy there were only like 7 tables and I think 5 waiters/waitresses. I simply don't understand why it took 1.5 hours to eat lunch today.