Ferris B.
Yelp
Rude Rude Rude. Overcharged by 40%, a $6 tip was added without my knowledge, no receipt was offered, and when I asked for a refund they went ballistic. BUYER BEWARE!!!!!
Horrible experience here. Went in this morning for two juices and a sandwich. We were astonished that we were charged $42 for such, and the nice lady who took our order provided us no receipt. I wanted to see how the charges became so high, so I asked her for a hard copy. When she gave it to me, I saw we were overcharged for every single item by about $2 each, plus a $5.44 tip that was added on without our knowledge or approval.
When I asked for an explanation, they told us the prices were increased, though they were not reflected on the menu board and they didn't bother to tell us. They had simply no explanation for the involuntary tip. I had also asked them to heat the sandwich, which was supposedly a grilled panini, but was delivered to us ice cold.
I said, 'you know what, just give us our money back and we will leave the food and take our business elsewhere'. That is when the two self-proclaimed "students" working the juicers became irate, started swearing at us, and told us to leave. I said not until we receive our refund. The nice guy working the register and the young lady in the Red Sox cap tried to be helpful while the other two were screaming at us. "We have no control over the charges here." they yelled. The guy gave us out money back for the product, but conveniently kept the tip amount, so we had to wait even longer. The Red Sox fan then gave the tip amount "out of her own pocket," while the other women continued screaming and swearing.
This is a terrible, unethical business that overcharges for their product, and seemingly has no qualms about ripping off their customers. Furthermore, their employees have no customer service training and no business dealing with customers the way they do, basically suggesting we were in the wrong wanting our money back after being unwittingly overcharged.