Cheryl T.
Yelp
Good food, great ambiance!
Spoiling Christmas Eve, 2024. Very dismayed ! Not with the food but the disrespect regarding our timely reservation and arrival. NOT THE FIRST TIME OF TOTAL DISMAY! We have been frequenting John Ash for 30 years entertaining clients, family, friends, and as a choice for our personal felicity due to good food and excellent ambiance. However,often disappointed in reservation management and the instructed seating staff who then must disregard details to any guest requests . It happens often and leaves a feeling of disregard regardless of timely and all advance planning by the guest . We have accepted this for 30 years, being treated nonchalantly instead of valued appreciated guests who continually pay the price for good chefs,( though overpriced). Yet, the food is consistently good, even excellent at times. As often as we frequent the restaurant, the seasonal menus are not changed enough to suit a variety instead of repeats for us, but. . .
Having said that, we keep trying to get better at "fool proof"advance planning ourselves, even bringing bouquets in advance to assure added welcome for our guests. Even so, a bouquet of hydrangias was nonchalantly set in the sun and had wilted upon our arrival the same day of an early evening reservation. We could go on with more dismay of this sort. Yet, due to location to our home and the gorgeous gardens and ambiance, we have continued to pursue the guest list.
IT'S OVER! We were shoved aside upon arrival on Christmas Eve,2024. With determination early on in order to prepare and avoid their past history of many disappointments, we kept calling to reserve on the Christmas eve list as we were told it wasn't ready to start booking. When it was ready, we requested a specific table for 7 guests and spoke about how to best avoid disappointment. Therefore, part of our guest group offered to check us in arriving early prior to our table requested in front of the fireplace at 5pm while we guided and transported more of our guests not as familiar with the location. We all arrived within the crowded entry at 5:00 and met with our guests who arrived specifically to check us in earlier prior to 5:00 . Yet, we were herded to an alternate table, NOT our Requested table, even though the requested table sat empty . My inquiry as to advance planning was treated non chalantly. Though I had persistently called being told the reservation list wasn't ready yet , upon arrival, we were told that they had reservations since June and even so, it was 1st come, 1st. served accomodated only by physical presence. An injured guest in our party using a cane was then requested to step up to the platform area. This was an additional reason why the table by the fire was an advance request as well as a 30 year desire to be accepted as guests at that specific table. Because it was unoccupied, we inquired regarding our advance planning efforts. THEN told, that they had people coming later for it! What happen at THAT MOMENT To The PREVIOUS RHETORIC ABOUT FIRST COME , FIRST SERVED? !
We are mostly tolerant but after 30 years overlooking with gentle understanding of business challenges, we are done with our 30 year history at JOHN ASH ! Personally, we think is he is an icon in wine Country and the chef who taught us how to make a great zabaglione!