Elena Alonzo
Google
I didn’t wanna have to do this, but seeing how the owners of Joie are literally paying for fake 5 star reviews on Google AND Yelp is so disingenuous.
This brings me no "Joie" to write this review, but it must be done. On Monday morning, June 9th, 2025, I ordered online my usual sweet corn matcha latte for my friend. As a treat I got a strawberry tea creama for my partner, and a mung bean latte with no ice for myself. Lest I forget, I come here every week, at the very least every two weeks. The drinks were pretty tasty per usual, except the latter, mung bean latte. Look at my photos and tell me if you'd pay $7 for this.
The person who made said drinks was an extremely unpleasant lady. Clearly not one who enjoys small talk or anyone who comes into the establishment. Every time she works, it's actually sad. You'd think after seeing several reviews about this certain employee, management would do something about it e.g. retraining, sensitivity classes, letting her go.
**UPDATE: oop…this person is CO-OWNER OF JOIE!!**
By no surprise, this lady gave my partner a terrible attitude when asked to fix the drink. She escalated the situation where in any other coffee shop, they'd HAPPILY remake your drink. Oh she said she knows my order, claiming it's a Thai tea with an espresso shot???
Ma'am... I've never had that in my life.
That doesn't change the fact my mung bean latte literally NO MUNG BEAN CREAM???? I understand if I opt for no ice, the drink might not be filled to the top but y'all... no ice does not mean no mung bean cream. Are we being serious right now?
All that to say, at the end of all this, she thought the best course of action was to try and charge my partner $10 to make a NEW one or $3.95 for more mung bean cream that's supposed to already be included. I asked for no ice but in the end, guess what she adds... not any mung bean cream LOL
Seriously? So your industry standard is to make your loyal customers suffer at the hands of a CO-OWNER’S incompetence? Alriiiiight...
It's a shame because again, the drinks are actually pretty good, the setting is very aesthetic and would look great on your IG page. I'd be remiss if I forget to mention that there are two other ladies who work there who are so much nicer and in tune when it comes to ACTUAL customer service. From now on, if I ever return, I will NEVER order online simply because of the rude lady's inability to listen or her inconsistently making drinks. I ain't playing no Russian Roulette.
**UPDATE: one of the said ladies, now an ex-employee reached out and expressed the verbal ab*se and bad working conditions, leading to her resignation **
For the price point, you are running up just about $10 per drink... pass. There are so many other fantastic coffee shops within a few miles radius of Joie. They're cheaper or prices that are actually worth the price with Asian inspired flavors-- check them out instead: Coffeeholic House, Atulea, Aroom (NOT SPONSORED BTW)
TLDR; Bad management. Ambiance cute. Yummy yet expensive drinks. Better competition elsewhere. Not sponsored.