Rick K.
Yelp
I did not realize Jollibee has been at the Southcenter Mall since 2010. I have heard of the brand often, and I heard they just opened in Tacoma and will open one in Beaverton, Oregon, and I am there often so thought it may be a good choice.
I can see why there are so many negative reviews. Like the rating reflects...it could have been better. at 10:20 AM yesterday, there was a line of ten groups which moved quickly. They had two cashiers and one person manning the area for online orders and pick-ups such as myself. Very good system. When I ordered, I wanted to try the tenders and the bone-in chicken. I was told that the tenders were not available. I think the cashier told me that a new recipe was being developed for the tenders and they would be available in a couple of weeks?? Odd.
The chicken by itself had zero flavor. It was juicy, but the two pieces were small and lacked any seasoning. The gravy that is given with each order was good, but the taste of the chicken is then different...even though it is better. I just like my fried chicken to stand on its own. The three side choices include fries, mashed potatoes or white rice. I chose the french fries. They were warm, not hot, and had zero seasoning, like the chicken. There was not any salt or pepper supplied or any on the table, so I ate a few with the ketchup packets that were given to me. When I went to pour my beverage in the cup, I noticed two of the flavors were out of order/stock?
Considering it is company of 1,400 locations, I had much higher expectations. Food is the most important of the visit, and it was not great. The team was very friendly and many greeted me nicely with a smile. I will pass on future visits though.