Xara
Google
Just had a kiddie party tonight and it was the worst ever. Rob was a great party host, However the manager on duty and Ara, the lady I spoke to when I fully paid the party was unprofessional. They increased the price twice and changed the kiddie meal toy without informing us. Prior to paying the fees, We asked Ara what was the kiddie meal toy that is included, She said the watch. Then on the day of the party, we received headbands. They are asking us to pay extra if we want the watch which we already paid for prior the party.
Also, we said the theme is jollytown but when we arrive it was fantasyland because they said the celebrant was a girl. The celebrant hates the color pink and yet they decided to change the theme. How great is that?????
The management does not know how to communicate the changes to the parents of the celebrant. They just charge and decide by themselves.
Please train the management and staff on how to handle the party.