Omar S.
Yelp
We've come in to Jon's several times before, and it's never busy, a complete ghost town most times with another table or two at most.
Saturday, September 14th, we came in at around 10:30 PM. Just after a TCU football game, and it was busy (for once) we expected a wait, but were seated immediately.
After about 10 minutes, the manager came and took our drink order. All was fine, and we gave grace due to the fact that the restaurant was packed. After an additional 15 minutes, nobody had came by and even taken our order. Meanwhile, a table that had arrived after us had already gotten their food. I went looking for the manager and she promptly took our order. About 20 minutes afterwards, a tall male server came up to the table and said "Sorry about that wait guys, we're backed up with about an hour wait up front. What can I get for you today?" which confused the two of us, and we informed him that the manager had already came by and taken our order. He walked away afterwards.
We waited another 10 minutes and we had seen two more tables which ordered after us get their food. We left $6 on the table for drinks, and left.
We were there for about an hour and hadn't gotten any kind of proper service, aside from the female manager taking our order.
Everything was so disorganized, the male host was bussing tables and running food trying to handle the stress of it all, food runners cutting people off when practically running to a table, etc.
I understand it was busy, but there had been nothing done to rectify the fact that we had been ignored, or forgotten in some sense.
I've never been more disappointed in Jon's than I am as of right now, and it doesn't look like we'll be back anytime soon.