Rush
Google
Raw Deer when the opposite of was requested. I left a more robust review on the Michelin app. In short feedback is not taken well. The wait staff confused orders and stuck to his mistake without admitting it. I took 9 of us to dinner, one experience degraded the experience.
Response back to the Hotel Manager after he replied:
Here’s the revised response without the “chef's intent” mention:
---
Dear Mr. Erhard,
Thank you for your response. While I appreciate the effort to address the evening’s events, it seems we experienced the night from two very different perspectives.
To clarify, when I ordered a well-cooked dish, I did not expect a raw interpretation. When I raised this with your head waiter, I was met with a dismissive attitude, as though the customer’s preference held no significance.
Regarding the chef, while he did not directly approach our table, he certainly made his feelings clear. His visible displeasure as he stepped out of the kitchen, engaged in a tense conversation with the head waiter, and made eye contact with me as he passed, spoke volumes. It’s rare to see such body language in what’s meant to be a welcoming dining environment—especially from the kitchen itself.
As for your mention of “personal insults,” I must dispel that as a fabrication.
Additionally, any apology from my friends was simply an attempt to restore peace to the evening, a duty that ideally should have been upheld by your staff rather than my guests.
In hospitality, both the quality of food and the manner of the staff are paramount. Regrettably, this experience left much to be desired on both fronts. I trust this clarifies our side of the story.
Kind regards,
Brandon
