Ashley B.
Yelp
My mom and I live in California but have a family friend in Connecticut who is recovering from surgery. Mom wanted to send her a steak dinner, so another friend recommended Joseph's. Mom called them to see if this was a possibility and after way too much confusion from whoever she spoke with, thinking she wanted a steak sent to California, we finally figured out we can order for delivery via yelp/grub hub.
The evening before, I placed an order for 5:45pm the next day. But at around 2pm my time (5pm at the restaurant), I received a notice that my food would be delivered at 8:45. Uh oh. I figured this is some sort of time zone issue, so I called the restaurant and explained the situation. The person I spoke with checked with the kitchen to see if they received the order. He came back and asked what I ordered, so I told him. He said it was ready and asked if someone was coming to pick it up.
First of all...if it's for 5:45, why is this steak already ready and sitting around at about 5? Second of all, I will not be coming to pick it up, as it was ordered for delivery through yelp. He told me that was not possible, as their restaurant has never had delivery. So after a couple back and forths with that, I gave up and said I would call him back.
So I called the yelp customer service line. The woman I spoke with gave the restaurant a call and confirmed back with me that the order was for 8:45. So...what is that random steak that the restaurant guy said was done and ready and waiting??? I explained to her that I chose 5:45, but maybe it's a whole time zone mess, but it was supposed to be 5:45 east coast time. She said no, I selected 8:45. Okay, well that is too late, so can we get it earlier? So, she called the restaurant back and cancelled the order and told me to re-order it. Which...okay..so what time do I need to put to get his steak delivered at the time I want it delivered?!
Ultimately, she was of no help with answering that question. She said to try 2:45, but that option wasn't available. Luckily, I was able to just do an order for "ASAP" at this point, since it's already in the 5 o'clock hour there.
It eventually gets delivered (about 30 minutes after the time we originally had hoped for, but that's not too bad considering all the hullabaloo that took place, I suppose) and I'm awaiting to hear how the actual food is. But my biggest concern here is how the restaurant doesn't seem to even realize grub hub delivers food for them. And how confusing it was for them when my mom called them to see if someone in California could order and pay for a meal to be delivered in Connecticut. And why did this guy tell me my steak was ready at around 5 but then yelp talks to them and confirms the order is for 845? Whose steak is that??? The issue with the time I believe is more of an issue with Yelp than the restaurant. But just a heads up for anyone trying to order for someone else in a different time zone! And don't bother trying to ask these people