Shane
Google
I’m writing as a supporter of your store to respectfully request that you consider implementing a fragrance-free policy in a store sold with food items— including the use of incense, essential oil diffusers, air fresheners, and other scented products in-store — to help ensure accessibility for individuals with disabilities. Our recent order was contaminated with strong fragrance and inedible due to this.
Many people in our community, including those with Multiple Chemical Sensitivity (MCS), asthma, and other immune or neurological conditions, experience serious and even life-threatening reactions to synthetic and natural fragrances. For us, even a brief exposure can cause symptoms like migraines, respiratory distress, nervous system flare-ups, or the need for emergency care.
In addition to the health risks from airborne scents, fragrance particles settle on unpackaged food items, herbs, and produce — potentially contaminating otherwise safe foods and making them unusable for sensitive customers. This can turn a routine shopping trip into a risky and expensive experience.
As a local health food store — a place known for valuing wellness and inclusivity — your leadership on this issue could make a real difference. A fragrance-free shopping experience allows disabled customers to support local businesses without risking our health.
I’d be happy to offer resources or feedback if it’s helpful, and I truly appreciate your time, consideration, and any steps you might take to make your store safer and more welcoming for all. Please provide an email if so.