Niki Studios
Google
I've been here twice now, and the food is very good! Unfortunately, the service could use some improvements. The first time I ate there, it was around the time they first opened, so the place was very crowded and the service was very slow. Not a problem, I knew I'd be back when things settled down. The food is good enough to bring tears to my eyes and the chili dipping sauce is one of the best I've ever had. During my second visit, I ordered Xiao Long Bao and Har Gow. When I was first seated I ordered a Thai tea and got it quickly, but I never got water when I asked for it. When my food arrived I realized I was not given a pair of chopsticks to use. I was provided a spoon and a fork when seated, but neither is ideal to use when eating soup dumplings. My server hadn't come back so I had to ask another server for a set of chopsticks, which they brought right away. (The family next to me was seated with chopsticks without asking for them.) Every time my waitress came over with more food or to take my additional to-go order, I would request a glass of water which she said she'd bring and then not return. She would repeat my order back to me, including the glass of water, and not bring it. I asked 3 times for water. (The tea had no free refills.) It was 94°F outside and I NEEDED that water. Even after bringing my check, I was still asking for water and was not brought any. In addition to what I ate, I also ordered a soup to go for my sick husband. Upon coming back we discovered no utensils or napkins had been provided with the takeout order. To recap, the food was excellent, but the service needs improvement. I was never provided with water and I was either not given utensils at all or utensils were missing. As for the atmosphere, it is lively and friendly, and less crowded now that it's been open for a while but still busy. Parking is limited so it's better to park a block or two away and walk up. Parking is good for 2 hours with some streets being metered and others not.