Jeremiah B.
Yelp
I was served a burnt, possibly rotten spicy chicken empanada, and refused a refund or a receipt after I complained about it to the girl who made it.
Also, this establishment refuses to take cash in violation of-
"Colorado Revised Statute 11-61-102 will require retailers to accept U.S. currency from patrons to purchase the business' goods or services. The law specifically names federal reserve notes. That's just cash or bills, in layman's terms."
The general manager, claims the loop hole is that he accepts cash at the bar because of the following clause:
"A retailer with more than one check-out stand in a single store must have at least one that accepts cash."
However, this is false- each restaurant in Junction food and drink is a separate corporate entity. And you cannot pay for your food from each of them at the bar.
From 2020 until early 2022, I came here frequently, once a week sometimes. I enjoyed all the food & drinks and interactions with the great people working there.
In the summer of 2022, I had a series of bad experiences.
Wrong orders; Open restaurants with nobody taking orders; food overcooked or burnt; undercooked or cold; completely wrong orders; really rude employees; restaurants closed during open posted hours; Bar manager going on unprovoked/unwanted rants about how lazy and stupid millennials were (the oldest millennial is 42 now, they're not children); Bartenders calling managers because they didn't know how to make simple drinks; deceptive pricing (one place sold a, "chicken cobb salad,"- but then charged you extra for the chicken); and inexplicable price hikes & non-competitive pricing compared to the surrounding area.
I stopped going, and recommended everyone I knew not support a place with such bad quality, pricing & service.
Recently I noticed how many "rave reviews," the hall was getting, so I decided to give it another chance, because I believe in second chances.
On October 8th, at 7:00 pm, I rode my bike here, with my 11 year old daughter, and had cash tucked into my clothing, because I didn't have any good pockets on my biking shorts for my wallet. I was refused service, and told they didn't accept cash. My phone was dead, but I was able to turn it on momentarily to complete a transaction because my daughter was hungry. I told them it was illegal for them not to accept cash. The employees refused to talk to me any more, walking away in the middle of my sentence.
Here is the website to file a complaint with the attorney general: https://coag.gov/file-complaint/
The attorney General asks for the names of whomever you interact with at this establishment. The employees refused to give me their names. I asked for first names only, Which is not something on the list of legally confidential information. In most corporate retail settings, it is required by the company that a customer service representative tell a customer your first name in a dispute, so they can be identified for clarity in any resolution; or, it is escalated to the manager on duty. There was no manager on duty.
Here is the ACLU's page on opposing cashless businesses and what to do:
https://www.aclu.org/news/privacy-technology/say-no-cashless-future-and-cashless-stores
And here is the BBB page to file a complaint if you have been discriminated against for using cash:
https://www.bbb.org/file-a-complaint
I hope this gets resolved, and that this establishment, which is walking distance from my home, returns to a place of fair practices, good service, polite employees, and proper management, so I can continue to patronize and enjoy it.