Alice P.
Yelp
First, let me say that the overall vibe inside is dope. The DJ was absolute fire and the host is very nice...however, that is where any redeeming qualities end.
Several people walked out of this place before being helped/placing an order. There was a table of maybe about 10 people who were seated and left after staring at menus for 20-30 mins with no help, a family of 5 (I think?) who also weren't helped at all and left right behind us and the whole time, people who came and were seated AFTER us, placed orders, got food, ate and paid before any of our incorrect orders came out (but they had a different waitress). At the end of it all, we were told that the kitchen had only opened at 6 pm and everything was behind schedule.
Service: Our waitress ignored me after getting 2 orders for our table when there were 3 people sitting there. We literally had to call out to her twice to tell her I was ALSO ordering food. I explained upfront I had a specific food allergy, she repeated the allergy back to me to confirm and then still brought the allergen out with the WRONG food for the table. I also ordered a shot for my (very weak) drink and was repeatedly told it wasn't ready yet even though I never saw her go to the bar that we were sitting right next to. She would come check on us if we flagged her down, but not really outside of that. We asked for napkins several times before receiving them and when we asked for water, we were brought cups that had melted ice in them meaning that they'd been sitting out for a while.
Food: Food allergy aside, we didn't get to eat the food because of the overall treatment and how long we had to wait for a table/to place an order to begin with. The one piece of food that made it to our table was a chicken quesadilla (for $20 -- $13 for the Quesadilla and $7 to add chicken) and there was a random flower (stem and all) cooked INSIDE of the quesadilla (didn't find this out until the next day when someone bit into the flower stem). We also asked for a to go container and without going to the kitchen, we were told none were available, so we wrapped the food in the paper it came out on when leaving.
Drinks: We ordered the Jungla and a Michelada. Both were watered down. The Jungla and Paloma were both in big tub dispensers with ice, and the ice was mostly melted so what I got was a warm, watered down mess that they poured over MORE ice. Also, how the heck do you ice down a MICHELADA?!
THE WAIT: We had a 9:30 reservation, we were told there was a wait because they were behind. We were patient, left and came back, still waited an additional 30ish minutes (on top of the 40-50 mins from before). When we were finally seated, there was another wait for someone to come take our order (about 20 - 30 mins) then after our order was placed, we got 1 quesadilla after another 30-40 mins and the wrong thing for the other 2 orders about 30 mins after the quesadilla. We ordered another shot that never came.
Prices: It's not worth it. The Cinco De Mayo drinks were advertised on IG as $10 specials and we were still charged full price. A couple of drinks and a quesadilla came to $60. You can get better food (assuming), definitely better drinks and 100% better service elsewhere.
The owners were there and seemed nice but this whole experience was outrageous. I have no intention of going back when there are so many other places to go.