JW Marriott Hotel Hong Kong

I've had my shares of staycations in HK and I'd put JW Marriott in my top 3.||I booked the Hong Kong Suite facing the Harbour view. I initially was looking to book Conrad but I'm glad I didn't for all the reasons below. ||1. Check in process was smooth. staff was very professional and helpful the moment we stepped in the hotel. It was the kind of welcome any family deserves when having a staycation, a break from all the noise in HK. I requested for an early check in, and it was arranged ||2. Room was massive! Also, the view was just breathtaking. Most of my staycations is usually just myself and my husband, but since my daughter wanted to join in, we had to book for a bigger room. No regrets at all. The place was spotless, well done to their housekeeping team. ||3. Executive lounge access- Afternoon tea and breakfast was just alright. However, their cocktails and hors d'oeuvres was one of my favorites during my stay. I cannot stop telling my husband how well they make their cocktails and my daughter was so full she barely ate dinner after. ||4. Lastly their customer service. Everyone was a gem. Our staycation wouldn't be the same if not for all the friendly staffs in this hotel. Shout out to Tony He during check-in and he even left a lovely note in our room. Also Klaris Fan was really friendly asking about our stay and if we need anything else. ||If I were to nitpick a few things. I was not a fan of their bathroom, it was a bit underwhelming and their bathtub was small. Their turndown service was nice but it would have been great if they put some water near the bed. Pool was also relatively smaller compared to other hotels. ||Overall, we had a great stay and I'll highly recommend JW Marriott to friends and family. Can't wait for our next stay.

Great Hotel with wonderful staff and attentive service. The Front Desk Team & All the Ushers specially Terry, Paul, Bryan are too good. It’s best location and great vibe in the hotel all over. Our kids loved the food, swimming and just chilling. Anil from guest services and Chef Pratap were also extreme delight who went out of there way to make us comfortable and have a more memorable stay. Will highly recommend the JW for the location, service, food and hospitality.

I loved my stay at JW Marriott. It is my first time staying at JW Marriott Hong Kong but the whole process was great! From the check in to entering my room with birthday decorations at the window with a personal note. I had such a good sleep and even had a soak in the bathtub. The room is very big in HK standards and they had a great view of the Harbour.||William Leong and his team were superb! The lounge is great and the Siew mais were a must try. The location was great too and everything was accessible. 5 stars for everything!||I’ll definitely be back again! Thank you so much for the birthday weekend.

We love our time in JW Marriott with our family members! We appreciate the special arrangement on the rooms and access to Executive Lounge befitting our loyalty status. The service was truly wonderful with some personal touches. The rooms were very clean and my wife can validate that! We really felt welcome throughout our stay and we plan to stay here again :) Regards, Mr Wong (on Level 26) P.S. Special thanks to Carolyn / Tony (loyalty), Ming (front desk), Wanda (Lounge), Ivan (Man Ho restaurant), Bryan / Paul (Concierge)

Honestly, my time at this hotel was just fantastic, from start to finish. Checking in and out was a breeze no hiccups at all, which just shows how on top of things the staff are. And speaking of the staff, they were genuinely friendly and professional; it made such a difference.||||My room was Spotless and super roomy, plus the view was really exclusive. And not to miss they gave us water in those little 330ml cans instead of plastic bottles. It's awesome to see a hotel thinking about the planet. The small gesture like umbrella in the room, travel adapter was super awesome.||||All those little touches, plus the overall quality, made it a truly memorable trip. This hotel delivers on all fronts for a truly comfortable and thoughtful experience.

Our 2025 family trip to HK consisted of 11 people, 4 families. We chose to stay at JW Marriott again because of the outstanding service we experienced during our visit in May 2023, specifically because Ice Chiu in Guest Relations treated us with genuine care and compassion. In 2023, she worked creatively to find a suitable solution for my Dad who is very sensitive to noise. It was so valuable and nice to meet her in person. My dad, of course, remembered her efforts as one of the highlights of that trip.||As a result of this great guest experience, I reached out to JW Marriott again days prior to our recent trip. We hoped to connect with Ice again and were so happy that she contacted us directly. She remembered my family and this time, she made an effort to coordinate all of our rooms on the same floor and made sure to recreate the accommodations that my Mom and Dad enjoyed in 2023. She personalized our stay and took great care of us. We would happy come to JW again or wherever Ice is working in the future because she is a gem and cares so much about the traveler's experience.||We enjoyed the JW marriott breakfast immensely. It great value for a big group because this buffet has variety. Some of the people, both adults and teenagers in our party have food allergies and intolerances and it was easy to navigate this. The staff was also very attentive. Two notable people were Hoda, who remembered each morning that my mom enjoyed decaf coffee and brought her one without my mom asking. We also had great service from Michael and from Rick, two managers in the dining room. ||The other features of this hotel is the pool on the 7th floor. My women in my group went swimming daily and enjoyed the view. Beautiful architecture and gardens surround the pool. This is not as great as a pool overlooking a cliff with an infinity wall, but it was satisfactory and we were grateful for this. The location of the hotel directly above a mall with a direct connection to the MTR was very convenient for our multigenerational group. We took nightly walks in the mall when it was warm outside and from the MTR we were able to access various parts of the city. ||The beds were comfortable and the room layouts were very spacious. My mom and dad were well taken care of by the room staff, plenty of canned water and a regular turndown each night felt luxurious. ||Thanks for helping us make great memories in HK.|We will be back!

The location of the hotel was excellent, with direct mall access to the mall and MTR. The rooms were fresh feeling and large bathrooms. Bed was soft and amazing. Mountain view with partial harbour view was OK, but not worth paying extra for.The check-in service was very manual and slow. Given this was the holiday period, but the process when engaged was very slow.We used the swimming pool which needs a refresh when compared to the Shangri-La next door. There are good gym and also dining options.

On the first night of my stay, I was disturbed by noise from the ceiling in the middle of the night, which left a poor impression. However, I appreciate the guest relations manager, Stephanie, for her prompt and proactive response after I raised the issue. Before I checked out, I even received a handwritten card and a small gift, which truly showed your sincerity.

The Marriott is a great choice for American or international business travelers to Hong Kong. Located on the island, the hotel boasts friendly staff and large, clean rooms. Floor-to-ceiling windows in the lobby atrium provide an interesting view for an travelling break or evening cocktail. Particularly impressive are the hotel's gym and JW Café. The former is spacious and well stocked with modern equipment. The later provides a fantastic breakfast buffet with copious and varying culinary options.

Excellent accommodations and conveniently located at Pacific Place, right above the Admiralty MTR station. Loved the property the moment I stepped out of my taxi (the new cutesy styled ones) where I was instantly greet by the bellman. The doorman immediately opened both doors to enter where the waft of essence greets you. Welcoming you. What a breath of fresh air. Sleek modern design, high ceilings. The front desk was so inviting. Our suit was exceptional prepared for our stay complete with Nespresso coffee bar, fridge filled with 2 kinds of water, fruit tray changed daily, a jetted tub, Bvlgari toiletries, luxurious bed, desk, and my favorite. The view of the iconic city and Victoria Harbor. The executive lounge was probably one of my favorites, having breakfast, afternoon tea, and evening cocktails. The chef prepared a slightly different dishes during our 6 night stay. Their coffee was strong and caramel bold, which was a surprise to me. I think it might even be better than my Nespresso at home The extra bed was super comfortable according to my daughter and housekeeping was on top of every detail. She made sure we were comfortable and well stocked, ensuring our time wasn't disturbed when Hubs needed to work on a certain day's. All the staff was helpful. Loved the fitness center and easy access to the mall and Queensway, where it led to some of my favorite eateries on this trip. I cannot wait to return again next year. BTW- The day we checked out, they had the gigantic Christmas tree up and decorated. Loved it so much, getting us in the mood for the holidays.

Highly convenient hotel in Pacific Place, a large shopping center, with hotel, office and residential towers all connected to a convenient MTR station. The rooms are very nice and well appointed with comfortable amenities, bedding, and furniture. The luxurious marble bathrooms are largely original from when the place was first built, but have been maintained pretty good. Some detail cleaning would be nice, and regretting should be done, but otherwise the bathrooms are pretty nice. The front desk and lobby staff are excellent. The lobby itself is impressive with a 4 story atrium with stunning views. There are several excellent restaurants on property. If you have Bonvoy status, you can access the lounge, which has a free buffet breakfast, which really was the highlight of the place. Its perhaps the best buffet breakfast I've been to in recent memory with a nice selection of asian foot including seafood noodle soup, various noodle dishes, and dimsum, and western foods including an omelette station, eggs, meats, salad bar, and cold cuts. At other hours the buffet dining room turns into a steakhouse. This hotel has a very nice pool deck with wonderful attendants and a lifeguard for your safety. Its an outdoor pool, very well maintained, and there is an attached pool bar and spa. The best part of this hotel really is the convenient location and direct MTR and shopping mall access. This can't be overstated as there's numerous excellent dining options and over 160 shops including a movie theater you can access without even going outside.

Just checked out of this hotel yesterday. A very fine and high end place. The room had a great view of the hill. Well made bed and very nice desk. Also the little bar was nice. It even has a Keurig machine. If I could recommend a high end hotel this would be it.

Stayed here for 7 nights from 7/07-7/14/23. Was in Hong Kong with my parents for a family reunion. This is one of the nicest hotels I have ever stayed at. Service was impeccable. The concierge folks were extremely helpful in helping me post a package back to the States, giving me ideas where to go to get certain gifts, and with restaurant suggestions. All the staff were helpful, polite and quite pleasant to deal with. We had a room on the 15th floor. Room was spacious and there was fresh bottled water every day, as well as complimentary newspaper. Great shower pressure. Excellent views and we were greeted with complimentary fruit and chocolates due to our Bonvoy status. We had breakfast down at the JW Cafe (which was served buffet style). There was such a variety of Asian and Western dishes. All freshly prepared. Other than a small hiccup at check-in (which was quickly taken care of), my parents and I loved our hotel stay. It was conveniently located atop an upscale mall and the MTR (subway) station. We plan to stay here again next year when we come back to Hong Kong

Hospitality is unmatched--they have far exceeded our expectations! The Staff is great, the place is beautiful and clean and the food is simply delicious! A great place to end our month long Singapore, Thailand and Vietnam vacation. The morning buffet and happy hour was something to look forward to every day. Alvin Shing, William Leung and their Staff absolutely made our entire Family visit enjoyable. Our car service was superb. We enjoyed ourselves so much at the J W Marriott that we are already planning our next visit and will definitely be staying again at J W Marriott. Now you know!

I cannot believe that I never posted my review of the JW Marriott Hong Kong Hotel. Even though it was 11 months ago that I was there, the memory is clear. From the ride up to the entrance of the hotel the treatment you're greeted by doormen and bellmen. This hotel excels in hospitality!!! Being a Marriott member comes with its benefits. Our room is on the concierge floor. We have access to the lounge, which offers full breakfast, snacks, happy hour and dinner. This is by far the most generous lounge I've seen to date. They offer international menu options, even waffles. The room is large with plenty of space for our things. It's located in the city, close to the train station and walkable to the mall. In fact is attached to a large shopping center and below is the transit system. We started our month long trip through Asia in Hong Kong. It was a wonderful start!!!

Location Location and Location! JW Marriott is right at Admiralty Station and have access to the 3 major MTR lines: Tsuen Wan, Island and South Island. On a hot and humid day, I able to get to most places without breaking a sweat because I could just go underground with shade and AC. Being a 5 star hotel, JW has great amenities. A lot of nice touch in the room including welcoming fruit plate, turn down service with hot tea. Being an older hotel, most of the rooms are dated. A complete renovation might be needed to bring it back to a truly 5 star+ hotel. I have a wonderful stay here and the bed was really comfy! The only complaint is the funky sewage smell in the bathroom which was quite strong.

Rooms with a lovely view of the city. Free WiFi, comfy beds, tons of water pressure in the shower & lovely smelly bath products, strong air conditioning Service is top notch and if you are their combo United / Marriott program, you'll also enjoy their Club level perks which means access to the Lounge and free meals Breakfast includes a variety of food themes at their buffet, ranging from European to Indian to noodles and their coffee is wonderfully strong We ended up extending our stay & instead of heading to our next destination, we chose to remain another night in the luxury of JW Marriott

It is rare that I submit a review about any hotel or lodging to say that it is simply superb and fabulous. That is the truth about the JW Marriott of Hong Kong. Beautiful premises clean elegant completely redone to perfection. Outstanding services, delicious food, perfectly located within walking distance of everything with direct mass transit connections everywhere. Nobody could ask for more. This is now my favorite hotel in Hong Kong. It is extraordinary

5***** hotel for those with selective taste. JW Marriott has the BEST location in Central Hong Kong. It is in close proximity to the Airport, MTR Train Station, Pacific Place Mall, The Peak, Restaurants and other destinations. The staff is EXCEPTIONAL, the service is attentive, at every corner, door, table, etc. there is always someone with a smile providing unobtrusive service. It is unreal and an important reason why I will come back. Hotels in America and other countries do not provide this level of customer service. The housekeeping and turn down service is IMPECCABLE. No detail is over looked and customer contentment is truly this hotel's value. As a Marriott Gold Member I was upgraded to a premium room with a fabulous city view. I also had access to the executive lounge that included daily free drinks and incredible food. The buffet offered Asian BBQ, dim sum, noodles. European and American cuisine was also offered. It is an unbelievable spread with something for everyone. The amenities are plentiful with a wonderful outdoor pool and jacuzzi situated with a gorgeous view of the city. The health club has updated workout equipment, wet and dry saunas, hot tub and locker room. A free pilates class is available every Saturday morning at poolside. The gym provides towels, water and hydrating beverages such as lemon, tea or hot ginger. The hotel has several restaurants and lounges with evening performances and entertainment. Be ready to be treated like royalty when you stay at this hotel :)

Just an amazing place to host a beautiful wedding. Everything offered from the hotel was top notch starting from pre-dinner beverage service to a beautifully executed dinner service. They really do take care in making sure that all aspects of a wedding are considered in creating a magical experience, not just the food but also making sure wedding guests are properly directed, rooms are well lit, top notch AV equipment is provided, tables are kept immaculately clean with beautiful floral arrangements,, special needs are addressed, etc. Food is pretty good for a wedding (which is generally lighter and fits the needs of a wide group of guests). Generally lower in salt and spices and made to be easy to eat, i was pretty impressed with a few dishes. The roasted whole suckling pig had a nice crisp skin to it and just about the right ratio of meat to fat per cut. The deep-fried crab claw was presented beautifully and did not feel too oily. The braised sliced abalone with vegetable was very juicy and the vegetable had a nice "meatiness" to its texture. The Chinese petit-fours were presented very beautifully and were not too sweet. Overall, pricey place to have a wedding but you'll be rewarded with great food and a great venue for an unforgettable night.

A VERY CONVENIENT HOTEL! Amazing service but a bit outdated with their room furnishing. Normally, I don't review hotels, but this hotel was centrally located and I am logging this information on here so I can remember to stay here next time! We stayed here when we were in Hong Kong. See if you can be upgraded to the executive floor. Not only are the views amazing, but they ALMOST have a 24/7 lounge where drinks, food (full breakfast and heavy appetizers), and snacks are within reach. Pros and cons to that b/c why go out to eat when there are delicious food served in the lounge. The hotel is connected to Pacific Place Shopping mall so if you're bored or killing some time, you can step out and go shopping. The hotel is also connected to the train station, so you can easily hop on the MTR.

This is one of my favorite hotels in the world. It's possible because of the wonderful experiences I've had, the executive lounge, or the amazing staff, but everything there makes the experience top notch. The rooms are a decent size for a city hotel. Even if you are traveling as a couple, I suggest getting the double queen as it has more space, which is great for all of the shopping you are bound to do! The gym is kept in great condition and open 24 hours, that is perfect for jet lag. It's accompanied by a great locker room with a hot tub, steam room, and sauna. One feature that I sometimes overlook due to being busy touring the city, but they have an absolutely fabulous pool. It's the perfect oasis in the middle of the city, where you can swim laps looking up at the skyscrapers and the peak. If you are a platinum member then you have access to the best executive lounge. Seriously, you never have to leave the hotel to have a good meal and drinks. The breakfast is over the top, with too many options to choose from that you will be full through lunch. They have multiple different options for dinner and a full bar. What I really love about the JW Marriott is the location. It is attached to the Pacific Place mall and right on top of the Admiralty train and bus stop. Making it convenient to travel all over the city. I've also walked to the Star Ferry pier and the peak from the JW.

I recently stayed at the JW for 5 nights including a conference that was hosted at the property. Overall, it's a very convenient location with excellent service, however the rooms (at least mine) need renovation. Upon entering my room I was immediately hit with the stale, damp smell of the moisture within the AC. While the room was immaculately clean with an impressive view, the decor was definitely dated and the ceilings seemed low. The architecture of the hotel gives most rooms a triangular window which gives the impression of a corner room. So I imagine most other rooms share the impressive views. Modernization is needed however, with more conveniently located outlets for cellphone and PC charging, and 110 volts. Housekeeping was stupendous. They always had a fresh supply of fruits and water bottles in my room, and cleaned my room several times a day including bed time service. Front desk reception was stellar. The girl who greeted me was friendly, warm, and even personally walked me to the elevators. All the food choices here are top notch. The tea shop/food bar at the main level is a perfect open space to host meetings, relax with a newspaper, or enjoy a hearty meal. It's the pulse of the property. Equally inviting are the steakhouse and cafe that serves one of the most amazing breakfast buffets I've ever had. The pool area is nice. The fitness center is also equipped with the latest Fitness machines, however being situated in the basement it seems you are sweating in a dungeon. Would be nice to brighten up the place. But most importantly the JW is perfectly located in a central location for business and recreation. It's a short walk to Wan Chai. And one level below is the Pacific Place mall that takes you to the Admiralty MTR station. One stop away is Central HK, the main business district. Next door is the Conrad and Shangri-La - both of which I'd like to try in the future. Overall I take away one star due to the need to renovate some rooms, but the JW is a top notch place to spend your time in a wonderful city.

I can say that the service here from all of the staff is wonderful. I would stay here again without a doubt. Location isn't great for walking around, it is however very close to a subway stop and you can get almost anyplace you want in 20-30 minutes. We did get two rounds of upgrades with our gold status, important to say that up front as it definitely has some effect on my review. Pool was closed for thunder and lightning half the time we were here, we got to use it a few times and it was nice to have access. The breakfast buffet (not included) was excellent, somewhat pricey but very good. There are also individual items available for less than the entire breakfast buffet. That being said, the fried noodles were really good. The buffet itself is 5 stars all the way. Dim sum, charcuterie, salmon and capers along with everything you expect to find at a full buffet like this one. No need for power adapter/inverter as the rooms have everything you need. I brought my own but never took it out of the bag. A nice option for international travelers. We had 2 adults and 2 children and we were able to stay in a room with 2 queen beds, it was "Good enough!"

We stayed here from 12/30-1/1. Overall a very good experience. The staff everywhere was very helpful. The reception desk, bell staff etc. The concierge specifically was outstanding. Isaac and Phoebe were just simply outstanding with their guidance and level of information provided. Huge kudos to them! The hotel itself felt narrow like a cruise ship. The rooms are small but nice. Very expensive buffet breakfast, why? Am a gold member but no longer have access to the executive lounge :(

Fantastic location and outstanding service! It is a JW Marriott after all. If you have status with Marriott and can take advantage of the concierge lounge, it will not disappoint. The complimentary breakfast at the concierge lounge is nothing to laugh at. It has Chinese and Western options and every single item is above average.

Great hotel and great location. Staff are exemplary and pay attention to detail. Rooms are spacious if a wee bit dated. Definitely a recommend.

Our 25th anniversary stay began with a limo driver holding a sign with our name on it at the airport. The Hotel was beautifully decorated and perfectly located for all our needs. This JW Marriott sits right on top of the MTR and a very nice mall that even has a movie theater. We got to see Star Wars in Hong Kong, how cool was that?! We didn't even have to go outside to get onto the MTR. Near the MTR there is a tasty sandwich shop and even a Starbucks. My husband let them know that it was our anniversary before we arrived so they thoughtfully surprised me with champagne and chocolate dipped strawberries. I guess he was surprised too, but, not as much as I was. The room was immaculately clean, modern and located on a corner so we had an awesome view of the Victoria harbor and city. Shortly after we arrived they sent someone to pour some hot tea, it was a really nice touch. We also enjoyed dining upstairs in the lounge area that had an even better view. The breakfast buffet had all of my favorite things. Some of the offerings were croissants, bagels, lox, bacon, fresh honey, congee and the eggs were perfectly cooked. I want to recognize Benjamin that we met at the concierge desk. He made us feel very welcome and once again gave us that feeling of being home. He asked why we were there visiting Hong Kong and when he found out that we had come there for 25th anniversary he also thoughtfully sent us a gift. We felt that Benjamin went out of his way to help us with the many questions that we had. He even walked us to our taxi and gave them instructions on where to take us. Each day we were there he would greet us. He really made us feel special! Thanks to the professionalism and kindness of the people at the JW Marriott this was truly the most memorable trip we've ever taken.

Decent hotel in a decent location. If it weren't for the exorbitant price, they might have been five stars, though the hotel is starting to show its age inside. Room was nice but smallish, hotel is connected to a nice shopping mall. Executive lounge had a nice food offering but felt a little claustrophobic. Excellent service from the staff.

I've been to this property a lot. If you're an elite member you'll experience a service curated at every stop. It starts by a car at the airport waiting for you, whisking you around to to the property. The car has WiFi, towels, water, and snacks. At the hotel you don't check in like how everyone checks in. An employee meets you at the car and takes you directly up to the room. I always like my hot tea waiting and it is always there. The rooms are very well taken care of with every detail thoroughly thought of.I wish Marriott could be my decorator cause they got great taste. The lounge has great tasting food, its pretty similar for breakfast and dinner. but the atmosphere is amazing, you get to network with other amazing travelers or business folks. The concierge will cater to your every wish. I once asked for a hair cut and was taken off, I didn't know how'd my hair would turn out as I didn't understand the language but it turned out great! The gym is pretty cool, very clean and updated equipment. Business center is open late so you can get your sim card there or walk to the 7-eleven at the MTR, also close by. It's close to everything, trains, shops, food, everything! For the car ride, I once ask to change plans and head to the flower market then back to HK. Everyone is family to me there!

Easily the nicest hotel I've ever stayed at and such a treat as a place to unwind, rest and recover after each day of adventures in HK. My room was huge and immaculate with a fantastic view of the skyline. The housekeeping staff were beyond on point with literally multiple visits throughout the day to keep the place tidy and even lay the breakfast menu on my bed the night before (!). Downstairs, I absolutely loved the fitness center - expansive for a hotel gym with a dumbbell set, kettlebells, cable machine and even TRX straps. Connected to that, the showers, whirlpool and sauna were excellent and I certainly made sure to put them to good use everyday. Though a number of restaurants were located right in the lobby, the hotel is actually connected to Pacific Place where one can check out Thai Basil (top notch Thai) or hop into the Admiralty subway stop for quick access to wherever around Hong Kong Island or Kowloon.

I'm still staying at this hotel but at the rate I'm drinking adult beverages, I may not remember to write this by the time I check out so here it is. My wife and I are here in Hong Kong for our anniversary trip. We love HK for it's diversity and openmindedness in comparison with Seoul, my hometown. Seoul is super modern, chic and awesome but the culture is a bit suffocating. On the other hand, HK is more exciting. And JW Mariott is at the center (or centre if you're from HK) of everything! Location, location, location. All three important MTR lines cross at Admiralty station. And the proximity to Central, Lan Kwai Fong, Repulse, Tsim Sha Tsui... Everything! is amazing. Oh, did I mention the view? Two words - Harbor view. Or harbour view if you're from HK. You're welcome.

Fantastic hotel with spacious rooms and a nice executive lounge. The staff is incredibly friendly and hospitable, as with most hotels in Hong Kong and the service in the executive lounge is fantastic. The pool (although I didn't get a chance to swim) is very nice and has top notch amenities. There are a few good choices in the hotel and the lobby is fantastic. The JW is one of the nicest hotels on HK Island and I'll definitely be staying here again.

Stayed here when I was in Hong Kong for 5 days. JW Marriott Hong Kong is located in Hong Kong island in the same vicinity as Conrad and Shangri-La above the Pacific Place. Basically the hotel was linked to the mall and to the Admiralty Mass Transit Railway station. Excellent location and easily access to the public transportation. Service is top-notch and I love how there was a complimentary shuttle from one of the subway station to the hotel. Every staff in the hotel speaks excellent English. Of cos even if they do not, I can easily communicate with anyone in Cantonese. The room was spacious and I had an amazing view from my room. Bed was so comfortable too. The hotel is definitely comparable to my favorite hotels in the world- St Regis Rome and Conrad Tokyo. Highly recommend anyone to stay at the JW Marriott Hong Kong if they plan to visit either on business or leisure trip!

If you didn't already know, I am a resident in Hong Kong. My mum travels to the city quite often, and I am treated to a delicious stay cation whilst she's in town. She popped over this week and was housed in the JW Marriott. It's quite a spiffy hotel. Great location. Perfect access in and around town and enough to do if you don't fancy wandering that far. The rooms are comfy, and beds divine. I wish their bath was a little bigger, but it didn't stop me from having a soak and sprinkling in their aromatherapy bath salts. May I say I smelt ever so fresh post-bath. We were quite tired last night, so ordered some room service. Beef Char Kway Teow, flavoursome and hit the spot, lobster cakes that were so full of lobster we were impressed, and some crunchy steak fries. Big thumbs up for the food. I'd stay there just to sample more of their room service menu. Still need to try the pool and spa - next time the mother is in town I know what I'll do!

Great customer service! Michelle at the reception provided me and my company exceptional service with a big smile on her face. Thank you Michelle!

Not a cheap place to lay your head (even with points) but you'll love doing it. We only had two nights at the JW and I wish we'd had more. Everything about the this hotel highlights the brand. Check in is smooth, the rooms are amazing, the fitness center and executive lounge jaw dropping. If you can, treat yourself at the JW

We stayed in the JW this past weekend and were blown away by the outstanding hospitality and how far out of their way the staff went to make our stay special. Special acknowledgement to Suki and the front desk staff, who treated us like we were their most important customers. And since it was our first time to Hong Kong, we relied heavily on the concierge for directions, recommendations, and other help. Benjamin and everyone else took great care of us and steered us in the right direction. Our room had an amazing view of the harbor; the hotel has outstanding access to most local activities, and the quality of the room matched the great service. The hotel is walkable to Wan Choi and Central, and if you didn't want to walk, there is a MTR (subway) stop in the basement! We will definitely stay here again - thanks to the staff for a great weekend.

Location was better than any other hotel. I'm a Marriott fan and would have chosen this regardless of location so it was a win win when I saw how close this was to everything. The train literally comes to the bottom of the hotel, the best mall is connected to the lobby, there is food / drinks within two minutes. The staff was courteous, they exchanged our money for us, free bottled water each entry and exit (just ask), the concierge made us several reservations, the in room dining was delicious, and we were surrounded by pretty people! Great hotel chain, great views of the city and Hong Kong park, lots of transportation immediately available to take you where you need to go, and in one of my favorite cities in the world ;).

Before I relocated to Hong Kong I stayed a long time at JW Marriott. I have to be honest: I love it! The JW Marriott Hotel Hong Kong offers an ideal location set atop the world-famous Pacific Place. The hotel located in the heart of Hong Kong with direct access to/from Admiralty Mass Transit Railway (MTR). This hotel offers complimentary internet for all guestrooms and meeting facilities. Direct access to over 150 shops, restaurants and cineplex in Pacific Place shopping mall. The guestrooms boast breathtaking views, contemporary furnishings and for sure luxurious bedding. The people are friendly, hands on, the breakfast is great, lunch and also dinner are brilliant, the service is more than perfect! My room was great, the maid was very clean and friendly. My bathroom was excellent. I had a shower and also a bath tup. I used also the cleaning service. My clothes was back very quickly. The technical equipment in my room was also great. Everything was from Bang & Olufsen. On sunday you can use the brunch buffet. A reservation is needed! The spa area is also recommendable. I got massages and was in heaven ;-). All in all: a perfect location for tourists and business people. Enjoy this great hotel, the perfect service and the great location! I miss my adopted region...

If you can go to Four Seasons, do that instead! Generally this is truly an outstanding hotel with great amenities and overall awesome staff. Unfortunately it just takes one HORRIBLE service incident to taint the entire experience: when we arrived via their hotel airport shuttle, the bell boys were taking our heavy luggage out of the back and one of them let one fall on me and said NOTHING, after a moment I said "ow" and he said "oh sorry". Do you even work in customer service? Are you kidding me? If I had been badly injured or if my grandmother was the one sitting in my seat... is the hotel or the employee liable? I heard the W is pretty good in Hong Kong too if you can't do Four Seasons.

I didn't stay at the hotel, but we met friends for drinks in the lounge. It was a beautiful place but the staffs attention was lacking. Our service was frankly horrible. I would not entertain here again. Everything about the hotel property says five star, but the staff in the lounge is more like two star.

I stayed here for 3 days recently and found the property to be quite nice. The lobby area itself is great and kind of grand in a way. The service I experienced was also great all around from check in to everyday types of things. After I got to my room for the first time, someone was there to serve some tea and some fruit which was a great touch. We also tried the breakfast a few times at the lounge area on the 33rd and 34th floor which was actually pretty good. Their Chinese food selection, though pretty small (there was a lot of other European and American style food though) was pretty good. I've stayed at other Marriott properties in Mainland China and found HK's JW Marriott breakfast to be better than those. The only downside I can think of was that there were only power outlets on one side of the bed, not both. There was another one not too far from the TV at least. I liked how the room included a few power converters though. That was great. As far as location goes, it's OK depending on what you want. This hotel is located in or near a business office district and has a mall or two attached to it as well as those kind of westernized business lunch/early business dinner kind of restaurants. I didn't find much need to stay around here for food except on the first night when I was really jet lagged and just needed something fast before crashing at an early bedtime. Good highlights around here though is Hong Kong Park, which is a great urban park, and you can get to an MTR station (Admiralty) from the building itself by going down to the basement level, going through the mall and following the signs. All in all, I had a great experience and though there aren't tons of really local restaurants nearby, I'd consider staying here again because of the service and the convenient MTR station accessible.

This is one of my all time favorite Marriott properties. Unbeatable location, amazing service, and probably the best concierge lounge of any Marriott I have ever stayed at.

This is the big brother to the Courtyard Marriott. It needs a face lift. I started coming to this hotel in 2002. I lived on the Club floor for many weeks and this was my go to hotel as it was within our company's rate policy. Then I lived in the residence which they managed (before it was turned into another upscale hotel The Upper House) next door. The rooms now have a damp smell, the ones that haven't been renovated. The dark green carpets are dingy in places. But the rooms are very generous, the service is excellent. The Club lounge buffet cocktail, breakfast and all day snacks the bomb! You save on your food budget just getting your 3 squares from the lounge + booze during cocktail. The hotel has several restaurants, and the bar downstairs on the lobby floor has a band on the weekends. This hotel is usually a conference destination so check before you book as the hotel then gets crowded. There's a pool upstairs that's great, with 2 restaurants there. On the weekends a lot of local expats go up there and hang out. The views from the room are gorgeous. The hotel is also part of the Pacific Place shopping mall. The Mall connects 3 hotels together and if you walk from one end of the mall to the other end, you are at the beginning of Central. It's very convenient. The subway station Admiralty puts you door to door to the JW Marriott. This is a super hotel, but it is getting old. I'd still go there but with their rates, you have to pause as there's so many other hotels. I won't cry if I have to go back, but I'd probably take a rate comparison with other hotels.

The Marriott Hotel Cafe's been offering buffet lunch and dinner since I could remember. Seems like any hotel from 2-5 Stars have to somehow provide a buffet setup. This is probably due to the love of such a form of dinning by the Hong Kong public. The Marriott buffet have gone through a few incarnation and the latest version provides diners with several options to lix and match. Food is mainly divided into 3 main categories: Salad bar, Noodle bar, Asian Cuisine. You can pick either 1 or all 3 categories (yes, you heard right - if you choose more than 1 then they will charge you for the full buffet). The gimmick for the salad bar is the "spinning bowl" - that is you pick and choose from a variety of greens, vegetables, condiments (including cheeses, croutons, eggs etc. ) and dressing. The server will throw everything into a large bowl and mix while spinning the bowl on a bed of crushed ice. The gimmick actually works! The end result is a custom made salad nicely and evenly coated with the dressing. Well, a salad is a salad so the taste really depends on the freshness of the ingredients and in the case they are very fresh. The noodle bar works in a similar fashion, you pick all the ingredients as well as the noodle type and the server will cook it I front of you (basically boil them in the soup base). There is only 1 kind of broth so I will suggest in the future they can offer maybe some soup options. Asian selection is a mix of Asian favorites such as BBQ meats, curries and carbs etc. tastes are adequate. Do note the sneaky pricing structure. It is slightly complicated so do ask the staff before choosing. For example, drinks are not included but if you add on the dessert buffet which is about the same price as a pot of tea, you get the dessert as well as a drink. Price is reasonable for a 5 Star hotel. I will recommend this place if you have a bit more time in your hands to enjoy a comfortable lunch.

My wife and I spent 3 nights at the JW Marriott and we were very pleased with the hotel. The location was GREAT!!! Not only is it right on top of the subway, it also is over the mall and it backs up to a park. You can get to anywhere in Hong Kong by just taking the elevator down to the subway. Service was friendly and efficient. We were upgraded to a corner suite and the room was huge...if not just a little bit dated. In my past trips to Hong Kong I stayed at the Renaissance...and while I think the hotels themselves are comparable, the location of the JW makes it the hotel to choose.

I stayed at the JW Marriott Hong Kong for three nights in August 2011 while traveling for work. The hotel's location is absolutely perfect for exploring the city, as you can walk most anywhere of interest on Hong Kong Island or take the subway across the harbor to Kowloon. The hotel itself is more or less what you would expect - fancy expansive lobby, expensive (but good) restaurant and bar options, and comfortable rooms (if a bit small). My one complaint is that my room (~halfway up the tower on the East side) had an odd musty smell to it. Not overwhelming, but I just could never quite get used to it. That said, I had an amazing stay and would certainly recommend the JW to anyone traveling to Hong Kong.

Great hotel on Hong Kong Island. Having gold status, we were upgraded to the executive level. The executive lounge is really good -- you can essentially eat your dinner there every night if you didn't want to go out. For breakfast, if the lounge is busy, they'll send you downstairs to eat in the JW Cafe. Now that is a great breakfast. Don't hesitate to ask if you can eat down there instead (they'll comp the meal). Great property in a really good location.

My husband is a Marriott elite member and we stayed at a lot of Marriott within the United States. This was my first time at an international Marriott and I have to say it did not disappoint. We had the Harbor view room and the views did not disappoint! Also, since the hotel was connected to the MRT going to different locations within Hong Kong was extra convenient. Lastly, their customer service blew me away. We unfortunately had to arrive a day late because my husband got sick on our last night in Bali. We emailed JW Marriott and they pushed our reservation to a day later. When we arrived at 9 am the next day, they had us relax at the elite lounge until our rooms were ready. To top that off, they also delivered two cupcakes and a mini bottle of Moët because they knew we were on our honeymoon. My husband really likes Hong Kong and we will definitely be back and will be staying here again!

Although I haven't travelled much internationally, this was hands down the best hotel I've stayed at and at a reasonable price. The entire staff was very friendly and always willing to help with anything you needed (I mean entire staff - from door greeters to housekeeping to front desk staff to fitness staff); the room was clean and well stocked, not to mention fresh fruit provided in the mornings; fitness area was very large and even had saunas and lockers in the shower room; pool was nice and drinks were even better; concierge lounge was great with good food and helpful people (for us tourists). Note that I was here as a Marriott Platinum member, but that would only benefit things like the concierge room (maybe fitness?), and a higher level room. Would hands down recommend this to anyone and would go here again if visiting. Thanks!

Stayed 3 nights. Nice business oriented hotel. Rooms look like every other marriott. Harbour view room was more of a construction view room but we didnt come to hong kong to sit in the room. Room also smelled like cigs and was supposed to be non smoking. Otherwise was quiet and shower was great. Not sure we would stay here again but not a bad option. It is in the midst of everywhere you would want to be and very short walk to rail and close to a million dining options. Breakfast every day in jw cafe was great.

I have been staying at the JW Marriott for months and I have to say that the top management is not at all customer oriented. The general manager sees me often in the elevator and doesn't acknowledge me. It's November, I have been here since August and two nights ago, he said "welcome back!" Welcome back? I've been here for three months! However, they don't seem to have any problem remembering to find me when they need me to pay more on my bill. When I spoke to the assistant general manager the other night, the first thing he said, "is we need you to pay more on your bill." Not good evening, how are you, is there anything you need. I said, I'm leaving on Wednesday and will be staying at another hotel where they actually appreciate a long staying guest. I explained that I have been treated as though I don't exist in this hotel. He didn't even bother to apologize, he just made excuses for the general manager's behavior. It has been a very disappointing experience here overall. I wouldn't recommend it to anyone.