JW Marriott New Orleans

What a lovely hotel. The staff is wonderful and the rooms are beautiful. We stayed in a room with two queen beds on the 26th floor and it was quiet and spacious. The beds were comfortable and the bathroom was updated and clean. There was a fridge in the room and complimentary water. There was also a nice desk space and a cute window seat. The staff at the lobby bar are great and there is a lot of comfortable space there for business meetings. The area the hotel is in is along the main Canal Street drag in the business district close to the French Quarter and lots of coffee shops and restaurants.

My family and I visited this beautiful hotel and it was a MOST PLEASANT & COMFORTABLE STAY!! Such an awesome location!! We had 3 rooms and the front desk clerk assisting us made sure to place us beside each other without us asking (SUCH a plus!) Lovely, modern decor, super-comfy beds, wonderful showers, great city views (especially in my cornered room), pleasant and helpful hotel bellhops & valets, just WONDERFUL!! Only thing was that the heated saltwater pool was not actually "heated" when I went to it around 10pm, maybe because it was so hot earlier in the day... I was looking forward to basking in that warm water, but oh well. I still enjoyed my stay and the kindness of the staff!! Will definitely stay again when visiting New Orleans!!

I would have given all 5 stars, but on my second day after house cleaning, my room smelled like someone was smoking weed in my room. I went to the front desk and all they said was sorry would you like to move. I said yes. They were going to move me 3 floors down. In order for me to move up a floor instead of down, I had to reduce the room size. So I asked if I could have my valet comped. The guy said, let me check then said yes. Upon receiving my bill, I was charged for one night of the valet. When I inquired about it, the front desk clerk said they normally dont give 2 nights of free valet for situations like that, so she didn't even know why I got that. As a non-smoker and a Platinum member of the Marriott, I do not feel as though I was treated as a valued customer. Also, its been 2 days since I returned home and have not heard from them about the one night of parking. The manager was in a "meeting" when checked out, so she was supposed to call me when she got out the meeting. At this point, I should receive that night free, plus a free night and the parking comped. My sinuses were destroyed for the rest of my trip there. For this to be a smoke-free hotel and me having bad sinuses and allergies, it just wasn't good. Other than that experience, the hotel staff at the front door and the bar were exceptionally nice, and the place is beautiful.

The location of this hotel is great. You're right on Canal Street so you're within walking distance to a lot of the restaurants, bars, and stores. Every day the hotel has an activity to do. The rooms and bathrooms are spacious and up to date. They have a nice gym and pool on the 8th floor. There are tours that you can do through the hotel and receive a discount. The drinks and food at the bar are well-priced and taste good.

Hard as a first-time visitor to New orleans to find the parking, but the directions were accurate. I just missed it. Nice rooms, didn't really need or want the stationary bike in the room. It was in my way to get to the windows. Big room, corner suite, just like the pictures. Very nice Marriott, clean, up to date, and well staffed other than the front desk who periodically had a line. Not always, though, and they were a pleasure to speak with when it was my turn.

Beautiful hotel and rooms. Maids were always kind and kept my room neat while I worked the IRE Conference. Also the Valets were so nice and super fast at getting my vehicle ready only a few minutes after I checked out. The staff were very friendly and accommodating as well, as a native New Orleanean I rarely get the opportunity to stay in local hotels outside of work and I am so glad this was my latest experience. 10/10

Stayed for 4 nights to attend conference at convention center. Location of hotel for access to city's varied offerings is good - including restaurants. Doormen were welcoming and warm with their greetings but check-in staff were non-chalant. Check-in was efficient but keys did not work that required a revisit to rectify. Assigned room (corner) was of good size but temperature control was not working well. Room temperature remained high despite set at lowest setting and was significantly warner than the temperature in the corridors and rest of hotel. Wifi was also very weak that required workperson to address and fix - but was fine after correction. Amenities in room were as expected of the chain - bed was comfortable and shower (water pressure etc) was great. There were ample electrical outlets throughout the room. Singular restaurant (Brazilian) was not to standard. Breakfast food and service were horrendous - required visits into the kitchen to seek staff who left patrons waiting for >15-20 mins. Dinner was acceptable but food quality was sub-par. Floors in restaurant was also very wet when I visited at 7:00 am that was hazardous as a few patrons slipped when walking on the tiled section. I confess, I was disappointed with my experience at this JW.

Very clean, excellent customer service, and is aesthetically pleasing hotel. The lemon verbena lotion and body wash are available for purchase from the room or downstairs. The location is perfect to walk to restaurants and entertainment. My only negative was that even on the 17th floor you could hear people from the street which luckily didn't happen between 10pm - 8am on the weekends. Thanks to the staff for providing complimentary umbrellas during the passing summer showers.

Excellent stay at the JW Marriott this week! The location on Canal Street is ideal. Adjacent to the French Quarter but not actually in it, so noise is not an issue. The staff is more than amazing from the valet"Teddy Roosevelt" to the concierge Glenn and all of the bar and maid service! Everyone was more than helpful! The hotel itself is very well appointed and decorated beautifully in a very understated and modern style. Small detail but the Nespresso coffee machine in each room was the cherry on top! I've a Nespresso at home, it made my week to wake up to my favorite coffee!

Just not worth it. Bar service is terrible, they are either under staffed or just don't seem to care. The M club or lounge is largely underwhelming. Honestly have seen better breakfast options at lessor Marriott brands like Courtyard. The only staff that seemed to be courteous and polite was the bell and valet folks. I did not have the best experience. I average around 100 nights in Marriott properties per year, this one was near the bottom for 2024. The property was clean and safe, which is why I rounded up from 2 1/2 stars.

Here for 4 days to attend a conference at the Hilton. Excellent location: walking distance to the Hilton, where the conference is being held as well as shops on Canal street, Casino, and more. Friendly and responsive Staff: The front desk and At Your Service is manned 24/7 and ready to answer all your questions; both friendly and knowledgeable. Each day when leaving and arriving the door was enthusiastically opened for me by a Marriott employee. Thank you! The Executive (Concierge) Lounge was stocked and clean. Hours available are good and snacks/food available good as well. Not fantastic, but good. There is fruit and yogurt available. My corner room was spacious and overlooked the beautiful pool area. Fitness room adjoins to the pool area: Peloton bikes, stocked with towels and water, weights, rowing machine.

What an absolute lovely stay at the JW Marriott! The JW never disappoints. The rooms are always a step above, which provides for a comfortable stay. I was most impressed with the rate. We were able to stay at the JW for almost the same price as the Marriott across the street. After staying at both, I can confirm that that was such a steal in comparison. We were upgraded to a corner premium king room and the extra space was very nice. The bathroom was modern and I appreciated the attached wand and luxury soaps. As a platinum elite, we had access to the lounge. Breakfast was decent. They had all the classics like hot eggs, sausage and potatoes with oatmeal and breads. During the day, they had small snacks and drinks available. We didn't stay from Sunday-Thursday when they offer evening desserts. I'm not sure why, but our room reservation also came with a $20 food and beverage credit each day. We bought some snacks from the little convenience area near the front desk, but they also have a beautiful lounge where you can order drinks. Food options here are limited.

From the time you pull up to the time you leave, you're treated like royalty. The staff really makes this hotel special. Alfred is a delight, so helpful and accommodating. When I tell you that the staff here is the best I have ever seen, I mean that. Make sure you stop by the bar and see George! He has great stories, an amazing personality, and just all around the coolest barkeep. The rooms are gorgeous and big, the beds are super comfortable and such a great sleep. The views from the room are incredible. The location can't be beat. You are dead center to it all. Everything is so clean and kept up. it smells so good. Oh! They give you robes and all the toiletries. There is a valet, and everyone is so accommodating. I travel often and stay in lots of hotels. I have never had an experience like this one. If you go tell Alfred 2808 from Boston says hello

Great service- 5 star! Great space with nice amenities and great bar with places to have privacy. Fantastic location! Highly recommended!

Amazing stay and accommodations. The staff was great and the hotel is centrally located. I can't wait to return to the Big easy

Starting with the good, the location is excellent. It's right on Canal Street and directly across from the French Quarter so it's easy to get to the tourist attractions without being in the midst of the noise. There were no bedbugs! Many hotels I looked at within the French Quarter were plagued with bedbugs. The room was new and beautifully appointed. I appreciated the ample seating areas and storage, the handheld shower, and the makeup mirror. Something that was "wrong" but didn't bother me enough to ask to be moved is that I specifically booked a French Quarter view room, but I was placed in a Canal Street view room. This means that unfortunately, I missed out on getting waterfront views. Here's what went poorly - the soundproofing in the rooms is the absolute worst of all the many (many!) hotels I've ever stayed at. I legitimately looked around the room to see if there were any holes in the wall - it was that bad. I could clearly hear conversations in the rooms next to mine, and I was woken up early in the morning by those neighbors of mine. The hotel does provide earplugs, but be warned. Another thing that was terrible and inexcusable was that the shower water pressure was very low, to the point that the water coming from the showerhead felt like light raindrops on my skin. It was damn near impossible to wash my hair. I talked to the front desk - I kid you not - three separate times to ask that it be fixed. I stayed here five nights and they had plenty of time to fix the issue or offer to move me to another room. I cannot tell whether they never sent someone to fix it or if they did send someone and they didn't do anything, but this floored me. This level of service (or lack thereof) is inexcusable for a JW Marriott. Also, the phone and safe were not working. It took me asking twice for the phone to be fixed for it to actually be fixed. Overall, this hotel is in a fantastic location, but the issues around the noise, lack of completion of requests, and putting me in the wrong room type meant that for me, it did not live up to the JW Marriott brand, it did not meet my expectations, and it's not worth the cost.

Stayed here for a few nights for a conference recently. The location is fantastic - one entrance (Fogo De Chao) opens onto Canal St while the back entrance (front lobby of JW hotel) is a bit quieter and easier for drop off or pick up. Bourbon St was a short walk away. The staff was friendly and helpful. My room was up on the 24th floor with a beautiful view of the city. The noise level was fine from this floor. My biggest issue was that the shower drain did not drain and was never addressed during the stay.

Location location location!! On top of the list of what a good Marriott has to offer this place takes the cake for its location. The front of the hotel is located on a back street (Common St) away from the craziness of Canal St BUT they have an entrance on Canal for pedestrians. You will want to check in through the Common Street entrance as this is the place that has the valet parking an area for you to unload. The valet guys are nice BUT do note you better get all of your things from you car because if you ask them to bring your car down because you forgot some thing, you will get a bit of attitude lol or they may suggest that you walk up yourself to your car to get it.. not a big deal as I can see how this may be an inconvenience during peak hours. The executive lounge offers breakfast all morning until 11 then it is converted to a grab and go snack type of environment. Coffee, tea, bottled water, and arrangement of sodas are available throughout the day. They do not offer complementary alcoholic beverages during the evening hours, like others do, but when in Nola who hangs out at the hotel anyway. It's hand grenade time baby! The lobby personnel are awesome and I have to give extra hospitality points to the doorman. Those 2 were on point every single time. Pool and gym are located on the 8th floor. Nothing to be impressed with, but when you have an eight year old in your friends group, you really don't need that big of a pool anyways and it's good for sunbathing or hanging out with friends listening to music while drinking out of your little cooler lol. I've stayed at so many hotels in New Orleans and I think so far this has been my favorite one for the accessibility and location. Super close to all the action.

Enjoyed our stay Thursday through Monday. Easy check in and check out. Front desk staff and concierge were helpful throughout our stay. Hotel held our luggage while we went to go eat until our room was ready. We were given great recommendations. We walked everywhere we went with the exception of one restaurant. The hotel is very accessible for tourists. The decor is absolutely beautiful throughout the hotel. Very safe. Streetcar is easily accessible and a fun experience. Rooms were clean. Robes were provided. Mini fridge. I'll never understand why Marriot doesn't have microwaves in their rooms so we had to throw a lot of food away. Overall would recommend and come back.

This Marriott is a short walk to Bourbon Street and the French Market. The staff is excellent and the rooms are beautiful. The hotel bar is outstanding place to spend downtime. The bartenders are the gem of this place. Say hi to Randy, he's the coolest.

I am staying at the JW for a conference, and have been impressed. The hotel is beautiful, from the conference area, ballroom, lobby bar, rooms, and even hallways. The decor is elegant. The room is clean, spacious, and comfortable. The hotel is a quiet oasis in the middle of a noisy downtown area. I slept very well since the room was quiet and dark and the bed and pillows were very comfortable. The staff works efficiently and is friendly. The food served at the conference was delicious. The WiFi worked well. There are many restaurants, shops, and areas of interest within a short walking distance. I would recommend this hotel for visitors to the area.

My fiancé and I are getting married next year and we've must have reached out to over 50 venues in New Orleans. The process was overwhelming to say the least but once we got in touch with Taylor V, we knew immediately that JW Marriott was our location. Taylor was so accommodating and patient. She took her time to work with our budget and never once made me feel pressured to make a decision. She was so helpful throughout the entire process making sure we would have the wedding of our dreams. Her kindness is ultimately what helped us make our decision. We are so thankful and hope that JW Marriot knows what a valuable team member they have. Will provide an update after our wedding.

Great stay all-around! Stayed for 3 nights on the 23rd floor. High enough you can't hear the sirens & activity from Canal St but also high enough you have a great view of the city and Mississippi River. The rooms are well equipped and appear to be newly updated. The concierge lounge for elite members is top notch, great place to get away for a snack, meal and any type of drink you'd like. Their espresso machine is legit, and was in there alone most of the time. There is a really nice restaurant onsite in addition to a separate bar. Honestly, would stay here again, no hesitation. Elevators were fast, room cleaning was amazing, and staff was all very nice and accommodating.

Ok let me start with this, the hotel has a really nice presentation when you enter and the staff, I loved them all, so friendly, they are doing it right. I am going to give special props to Robert in the bar, he's a great guy and always friendly, helpful and consistent during our week long visit. Great guy. The location is amazing also, you are 3 blocks from Bourbon and near mostly everything and if you're not it's probably only a short Uber ride from getting you there. Here is where my issue came in, now let me say, the rooms are very nice and I know we're in a pandemic and staff shortages and all of that but our room was not clean and I was not happy lol. I know that most places aren't going to meet my home expectations but i this was a lot. Overall I would stay here again but I'll plan accordingly for possibly having to clean my own space next time.

Beautiful place. I didn't stay there but JW MARRIOTT provided catering service for our movie set. Very pretty and clean establishment. I especially loved the gorgeous bathrooms. I hate I left my phone and didn't take pictures of the bathroom, but it was gorgeous.

Good location. Rooms are small, but ok. Clean. Bathroom is small. Poor shower water pressure. Good shower head height. Room temp control was good. Staff was kind.

Very nice clean hotel with hospitable workers. However, I could not give them 5 stars because the executive lounge leaves a lot to be desired. They only offer breakfast and the most minimum snacks during the day. During the day they only have graham crackers, water, tea and coffee. Additionally, it is not open 24/7. Nonetheless, the room was spacious, clean and comfortable. I did not get to use the pool or fitness center. The room comes with bottled water, Biscoff cookies, toiletries and bathrobes.

My friend, my cousin and myself booked the two story two bedroom suite to celebrate our birthday's recently. The suite was huge and was well decorated with comfortable furniture and super good mattress's & bedding. The main bathroom was just fabulous with a huge step in tub and was wet room shower with many shower heads and a hand held unit as well. The amenities provided were very nice although we wish there had been a microwave because we ate at so many delicious restaurants that we wanted to heat up leftovers. The fridge was very small as well. It is well worth splurging (or using your Marriott points) in this unit. The concierge was wonderful as was all of the front door and front desk staff.

When we checked in last Thursday, there was only one bed in the room, which is a problem because there were 3 of us staying in the room. Reservation was made in August 2022, and at the time of booking, I reserved 2 queen beds. Not sure why there was only 1 bed when 2 were reserved. When my friend addressed this with the front desk and I called the reservation line, we were met with "there's nothing we can do tonight, you will have to call back in the morning." Not acceptable, again, when we should have had 2 beds from the beginning. The cooler in the room was not keeping cool, and we had to get a refrigerator brought in to keep our beverages and other items cold. Once things were addressed, the stay was decent. But I would really like to understand how we ended up with 1 bedroom when the reservation was for 2 beds.

What a wonderful property in the Big Easy! I was here for a business trip and had a wonderful experience! The hotel was very modern and upscale with a special staff who are very friendly and knowledgeable. The restaurant and bar on the property are very popular. The good and beverages are excellent too. They have a nice gym and pool too. I will definitely recommend this property.

Stayed here for the Sugar Bowl over New Years weekend. Great hotel, fantastic service. Great location that is convenient to French Quarter and Superdome. I felt safe walking to/from this hotel even at night. ALL employees were welcoming and friendly: valets, bellhops, bartenders, and concierge lounge attendants. I would stay here again and highly recommend!

Got a text message from the hotel saying my room was ready for check-in at 10:30, but when I arrived at 11:00 I was assessed a $50 "early check-in" fee. Ridiculous charge that should've never been billed! The room was nice - looked like every JW room that exists. The concierge lounge only had candy and water. Nice hotel staff, especially doorman.

I enjoyed my stay while on an extended weekend vacation. The location is close enough to downtown attractions without needing transportation. The room was clean and the staff were great!

We came to NOLA, as my wife had a conference to attend. The conference was held here, so this was an easy choice. First off, when you get here, you enter on Common Street. When you leave to explore, I suggest you go out the other side, on Canal Street. That is where everything is, and leads to. Location at first to us seemed to be not that good. Mainly for exploring the French Quarter (we were last here 20 years ago). As we found as the week went on, this location is pretty good for getting around. As I suggested, Canal Street leads to everything. The FQ. The Streetcar stop at Carondelet (Bourbon) Street to go to the Garden District. Easy walk to Decatur Street, Bourbon Street, really anywhere you want to walk to. For convenience, there is a CVS and Walgreens just up the block. Check in was a breeze. My wife did the early check in, and our room was ready upon arrival. We arrived in the morning, so this was a huge plus! The front desk staff on arrival was great. Upon departure, not so much. We were assured at check in there would be no issue splitting the hotel bill between a business and personal card. When it came time to do that, it was a hassle and we got some attitude and dismissive vibes from the desk clerk. When my wife (as a Bonvoy member) questioned the wifi fees, and pointed out she did not use it, we were not refunded, and told to follow up later to try and rectify that. We were then shuffled away, as "there is a line behind you". Ok I get that, but if we were told at check in we could split the fees, we expect to split the fees without much problem. Ultimately, we were able to separate the nights. Housekeeping? Superstars. I give them an A+ all the way. The hotel was incredibly clean, fresh and maintained. The room cleaning was always total and complete. The room was nice, with super comfortable beds. Good water pressure and plenty of hot water. We sat at the bar a couple of nights, and the bartender not only remembered my name, but the wine I had drank the previous night. Elevators? Four of them. Always fast, always running. We never had to wait any period of time. The rest of the hotel staff we dealt with were all great as well. Now the big downer was the walls seem pretty thin. Just keep that part in the back of your mind if you stay here.

This hotel does not care about the safety of its guests!! I was awoken by a blaring alarm telling me to exit the building through the stairwell due to a fire. I walked down over 20 flights of stairs in 2 sketch stairwells only to end up on Canal Street alone at 3:00 am with homeless people passed out in front of the hotel and walking down the street. The door back into the hotel was locked and no one from the hotel was by the door to guide guests. I received absolutely no information from the hotel other than the blaring alarm. It was completely unsafe to send guests down stairs with no direction in the stairwell and no one assessing the safety of the guests trying to exit the hotel per the direction of the speaker which cannot be heard in the stairwell.

Horrible hotel. It brings disgrace to the Marriott name. The hotel is filthy, the staff has zero customer service, their services are non existent and anything that can go wrong, goes wrong there. Stay away from this establishment

Fantastic executive lounge where I met a colleague. It was quiet and had a nice coffee maker that reminded me to dust off my Jura ENA machine at home in lieu of a Starbucks run on the way to work.

First of all, I am a Marriott Titanium Elite, and over the years, I only stay at Marriott properties. I stayed at this hotel for a business trip (10/26-10/29) and loved every bit of my stay. The staff was friendly, my room was great, and the food was top notch. The M Club was perfect for breakfast, and I had access to the club 24/7 for a water or soft drink. I valeted, like I normally do, and the valet service was top notch. I will stay here again for business, and will also stay here for personal trips as well. Well done!

I've been to so many hotels lately! From NYC to LA, they're all usually good (I choose 4+ star most of the time) and I have to say that this JW Marriott really stood out. It's in a great location, styled to the T! And the service from every single staff member that I encountered was outstanding. Better than some 5 star hotels. The room was one of the highlights! Amazing style in the rooms, the bed is a 10+, the view is a 20 out of 10! Bathroom is all white marble and while not huge. Super luxurious. You feel like you got a great value for your dollar. Truly a 5 star hotel feeling. The rooftop pool was also spotless and a nice way to relax with a view. Check in and check out was a breeze and the staff did an amazing job making me feel like an honored guest. From opening doors, to the smiles, attentive service, and comfort. I don't think I would stay anywhere else if I'm in NO

The toilet inside my room was absolutely filthy. My reviews are usually dedicated to food however I had to share this experience. Not too mention that the rate was on the pricier side for my one night stay. This dirty bathroom toilet was completely unacceptable and utterly disgusting. #MorningPleaseCome!!

We stayed here a few days during Mardi Gras and while it wasn't one of the better Marriotts we've stayed in, it was in a great location and everyone was very friendly. Our checkin and checkout was easy and the executive lounge is conveniently located right off the lobby. We mostly just used it for water and coffee which was great to have, but the usual snacks we enjoy at other properties were never seemed to be out and they did not provide the customery wine/beer which was disappointing. Our room got upgraded at checkin and was a really nice corner king with a luxurious shower, comfy bed, and a coffeemaker and mini fridge. The room was also surprisingly quiet and even if it wasn't they had complimentary earplugs which was thoughtful. We ordered from the bar one night and I enjoyed their chicken caesar salad and the husband's wrap and fries were pretty good. We had trouble getting room service later that night though with part of our order not making it to our room. Though we had waited over an hour for the first delivery, it would take another hour to get the missing part of the meal..so we declined. We enjoyed the executive breakfast one morning with gf labeling and a wide variety of hot and cold items along with juice, tea, and coffee. We tried to have breakfast another morning but it closed earlier than it was scheduled to so we didn't get any noms. Overall it's a nice hotel and we thought they did a great job managing the Mardi Gras crowd. Just in the realm of Marriots it's a bit below the bar.

I am a Marriott ambassador and booked two rooms for a family vacation in New Orleans with my brother and sister-in-law. I flew in from Florida. They flew in from Las Vegas. I'm about to go home tomorrow after being here for four days my sister-in-law wound up having a severe asthma, attack the night before Thanksgiving, and had to go 911 to the hospital right now. The response from the hotel was amazing. They made sure 911 was escorted to the room they came up prior to 911's arrival. They even checked on her and how she was doing and was there anything they could do? Besides that everyone has been absolutely amazing the breakfast every morning even had lox and bagels, as well as an assortment of hot cereal, cold cereal, eggs, toast, juices, anything you could ask for. The customer service in the hotel is amazing. It is centrally located my room and my brothers room were super clean they even have turned down service at night . I am very happy with my decision and highly recommend the JW Marriott on Canal Street for your next visit to New Orleans.

Our first interaction at the JW Marriott was disappointing. The two queen beds room we had reserved wasn't available! There was a huge crowd at the hotel, having to do with the Florida-LSU football game, so the room we had paid over $300 for wasn't available. But the JWM did a great job in making things better. We went into a room with a king and a sofa for one night (my son was fine with that) , switched to a double room the next day, all in exchange for some Marriott points and daily access to the Executive Lounge. The JWM was a wonderful hotel. It's absolutely beautiful everywhere. I especially loved the stylized jazz murals in one of the hallways. The location is stellar, just a few blocks from Bourbon Street and the French Quarter, or a few blocks the other way if you want the casino or Café Du Monde and Jackson Square. Hell, even if you just want to walk up and down Canal Street, you have your pick of dozens of cool places to see or have a meal in. Our room was very good- big, spacious, nice flat screen TV (points off for not carrying FS1 for the baseball playoffs), great WIFI, luxurious bathroom, and on and on and on. Now a few words about that Executive lounge. Wow, was it great. We had breakfast there every day, and the variety of choices were both broad and of high quality. We saw platters of smoked salmon a lot and that is expensive stuff. You could pop in any time for cold soda or water, or to use their spiffy cappuccino machine, and if you wanted an afternoon snack or dessert at night they had a nice variety of choices. After a rocky start, we loved everything about the JWM.

My husband and I booked Wednesday to Saturday. We had requested a suite upgrade but sadly did not get it. The bed was comfortable the bathroom space was on the smaller side. The shower was decent but have had better at other hotels. The hotel lounge was an issue. I can't eat dairy or gluten. Some of the staff was helpful when asking about items. A lot of items were mislabeled. Today there were cage-free eggs labeled dairy-free, gluten-free, etc. Turns out it was wrong! There was cheese and tomatoes in it. I'm not anaphylactic so I wouldn't have an emergency but someone else could have had an issue. The worker was put out of her way when we asked her to speak to the chef and once found out we asked her to ask them to make me a separate batch like they did the day before. I'm glad we find out or my ride home would have been horrible. Also, I saw a yogurt parfait labeled dairy-free. I am pretty sure it was not. Also do not order their cocktail shrimp in the bar area. We spent $17 for six medium size pieces of shrimp. The drinks were good. One of the bartenders makes a super boozy hurricane drink! I saw people struggle to drink just one. Overall I would not recommend spending the extra money. I would have rather stayed at a residence inn and make my own breakfast. It was a great location and require to pay valet parking. Note call down ahead of time before wanting your card. Be prepared to wait 10-15 minutes during peak time and pay $50 a day for parking.

This was super convenient for our few days in the city. We walked to most places during our time here. Walked to the Caesar Superdome, Bourbon Street, Frenchman St, French market, art district, shopping, and all restaurants. Great location and clean room!

Great front desk staff- courteous and helpful. Bartender- attentive and friendly. Executive Chef Rene' Bajeux prepared wonderful food. Rooms were very nice

We have stayed here before. It is a great location and quiet. JW Executive lounge - we booked a lounge access room as I wasn't turning platinum until halfway through our stay. Don't believe the website. The lounge is only open for breakfast. No evening appetizers. We booked this level so that my special needs brother could have a pop. It makes him so happy but they only have water in the lounge. Not worth the extra money we paid. He takes so long to get ready we weren't able to eat breakfast. Valet parking - $49/nt plus tax. The valets are quick and friendly. Concierge - Rhoda is exceptional and very knowledgeable. Hopefully she is on duty when you stay here. The other woman concierge is crabby and doesn't like guests to use the lobby restroom, she wants you to go to your room. My brother had an accident trying to make it to the room since crabby lady was at the concierge desk and we just didn't want to deal with her again. The bathroom is nice but the shower is awful. We had a tub / shower combination and it wasn't slippery. The problem is a worthless shower head with little pressure and it only shoots out a few inches from the wall. It also comes with a wand that you hold and it has pressure, The wand is mounted low - about waist height. Our toilet sheet is also loose and slides. The room is a nice size. Limited drawer space, a small drawer in the closet and 2 drawers in the night stand. The closet is small. The blinds are excellent. There is a room darkening blind on each window and also a sheer blind. Pretty good lighting, a full length mirror and a nice desk. Housekeeping was excellent and the room was very clean. The beds are too soft and they lean towards the edge so you sleep at a slant. The worst were the fitted sheets that are too loose so that the sheet moves at night with you. The elastic is too worn. Room service isn't offered (at least to us). There was a cart outside another room down the hall showing they had room service. My brother was having a bad day and we tried to order room service but were told no, it isn't offered. There is a bar in the hotel that serves drinks and food. The food is pretty good and they also have a mac and cheese that isn't shown on the menu. Great for kids or my brother. The chocolate cake is wonderful. Not a bad place to stay but they need to make a few changes. Really disappointed in the lounge.

The noise from bikers, drag racing, and side shows go on all night, every night. If you need to sleep at night don't stay here.

Newly renovated you can smell the fresh paint and new carpeting and brand new furniture! Honestly, I'd rate this place a perfect 5 but we had a very difficult time trying to locate this hotel. All our GPS systems would lead us to the Marriott on Canal street and clearly the locations are totally different. We arrived and checked in. This hotel takes valet only and you will need to take magazine street to find it! Extreme car jam just to arrive the valet area but after driving an hour and a half, we finally made it. Traffic was bad too. The hostess checked us into our double queen with an upgrade that overlooked Canal street. We loved the brand new modern rooms and the bed and bedding was extremely comfortable. The outdoor pool area was beautiful (located on the 8th floor) and offers amazing views but we never went for a swim because the water was cold. All in all, a beautiful hotel with a perfect room! I just wished they didn't continue to charge my credit card after I checked out. Best believe, I needed to handle through the phone

There is a loud banging sound when you shower with "too" hot water. Your room or rooms nearby can cause this ridiculous sound. My coffee bar was not stocked and replenished when I arrived. Even as I stayed it was not stocked properly each day. Towels had frayed ends. I had to cover the bottom of the door the gap was so big to block out all the light pouring in from the hallway when trying to sleep. Black out shades on windows were a plus. Being able to stream my own Netflix was a nice option with the tv. For being a JW I was disappointed.

Breakfast at the executive lounge looks like you eating in the slumps. They ran out of food, had a limited selection and diary tables and dishes on every possible open surface. This was shocking.

Reception slow! Processed me in then called me later that night at 11pm to ask to bring down my credit card. They never processed it!!!!! Also the fogo de chao is terrible for breakfast! Very slow.

Great Hotel!! Pictures online did this place absolute no justice. Beautiful rooms and nice views. Very clean, and employees were extremely nice and caring. Very quiet hotel with zero complaints. JW Marriott attended to all my needs to make my birthday/anniversary trip great. Bed was comfortable, shower was great, spacious king size rooms. Attached is a Fogo De Chao, right outside is Cafe Beignet, and walking distance from Bourbon St, CVS, and a NOLA staple Ruby Slipper and so much more. Great location; never had to call an uber/lyft or taxi.

So disappointed in our stay here. To be a JW Marriott I am speechless with this hotel! After booking months like almost 1 year in advance, we get here and 1. Our rooms in which we called and checked into at 9am was not ready. 2 the hotel is under construction and no where is it stated on the web site or did we get any notice of this...unfortunately every where else was sold out bc their was a convention the weekend we traveled down so we had to bare with the punches...nose from the construction crew woke us up at 7a and the tight quarters we had to settle for was very uncomfortable. Smh....not even one apology from management. The roof top pool and the location were great! Other than that...we know where we will not be staying with future visits! Smh Customer service is KEY to customers returning...& we didn't get it here...

DO NOT STAY HERE! I was told I was paying a $100.00 deposit on my $249.00 room which was refundable on my checkout. Upon checkout I was charged a $50.00 upgrade fee for room which was never explained to me upon check in. They will upcharge you for everything and the rooms are not worth it!

This was an amazing stay for my Christmas in the French Quarter! When it comes to the Marriott brand I prefer JW, Renaissance, and Sprighill Suites. This JW was everything I expected. I was excited to experience the latest remodel. The property and our rooms were very clean and super modern. The ideal design of innovative with a touch of luxury. I'm also a fan of the restaurant Fogo de Chao being connected to the hotel. This made for a convenient happy hour to sip on cocktails and grab some light bites. Even room service was good which can be a hit or miss with hotels. We ordered the shrimp n' grits, stuffed french toast, and a CYO omelette the next day for breakfast and was thoroughly pleased! I must admit our room was pretty spacious for being a non suite. If you've traveled to New Orleans then you know just how small and cramped hotel rooms can be. This was a refreshing stay on Canal Street....I totally approve!

BIG EASY RIGHT HERE All my trips to Naw'lins are for business. They are normally for just one to two week stays. Comfortable firm bed, well illuminated bathroom, closet size, bathrobes, and slippers are important to me. This JW happens to brings it all together without any extra effort. And even better is their walk in shower which seals the deal for future stays. Executive lounge offers premium coffee and lite style breakfast selections. For cream de la cream cajun or creole breakfast, you'll have to break the wallet and go outside the JW. If coffee is all you require for that morning jump start, a Nespresso is in every room. The main lobby is pleasantly upscale and staffed with southernly cordial personnel which I really am fond of. Valet service is more than adequate. Of the half dozen Naw'lins hotels I have stayed at, this JW Marriott has been the best so far.