K9 LOFT

One of the worst experiences of my life, please do NOT board your dog at this facility. The managers and workers are incompetent and deceptive about the care (or lack of) they give to your dog. Please read for more details if you are seriously considering boarding your dog here; but long story short: my dog passed away shortly after his stay at K9 Loft due to physical trauma he endured during his time here. I brought my almost two-year-old dog to daycare here several times prior to his 10-day boarding to get him used to the environment. Each of those experiences went well, especially since I was able to watch the playpen area via the cameras while he was there. My review is about the boarding experience, not daycare. Three days into his boarding, while I was halfway across the world, I was notified that my dog had been in a fight and sustained a “scratch” on his head. Even though they claimed that my dog was the one to initiate the fight, the other dog involved sustained no injuries whatsoever, and both dogs were deemed “no play” for the rest of their boarding. This was upsetting to hear especially since my dog had never been in a fight before but they assured me my dog was fine. Two days later, after receiving no updates about his condition from the Loft (I assumed he was okay), I was notified that my dog was rushed to the vet because the “scratch” on his head was so badly infected to the point that one of his eyes was swollen shut. From there, I was in contact with my vet and she informed me that what the Loft assumed was a scratch turned out to be several deep puncture wounds on his head from the dog that attacked him. The vet had to sedate him and flush out the wounds to properly treat them—almost a full 48 hours after the fight had occurred. Either the workers at the Loft are totally incompetent when it comes to treating injuries, or they were willfully negligent, as my vet’s professional opinion is that every dog should be checked out directly after a fight, which did not happen. Mind you, my vet was right next door at Mohawk Alley, which the Loft obviously knew. My vet then advised me to not return him to K9 Loft given his increased risk for reinfection, but being halfway across the world, this was my only option. Even after my dog was returned to the Loft, no employee or manager contacted me about his condition or aftercare. It wasn’t until I called one of the managers at K9 Loft the next day that she was willing to update me on my dog’s condition. When I asked for more details about the timeline of the entire incident, she was not forthcoming with details. When I asked to see footage of the incident, she declined to provide it. I demanded daily updates with pictures going forward. They did end up paying the bill for his stay at the vet but insisted that I still must pay full price for the boarding. When I picked up my dog at the end of his boarding, he was on medication, wearing a cone with a half shaven head. It was a dog parent’s worst nightmare to pick up my son in such worse condition than how I left him with total lack of accountability from the caretakers. A few weeks after, my dog was diagnosed with Addison’s disease, affecting his adrenal glands. This disease is not common in dogs this young and the only reasonable explanation for his diagnosis is that “the adrenal glands may be damaged by trauma,” i.e. the fight and subsequent lack of treatment he received while at K9 Loft. After a short yet mighty battle with Addison’s, my dog passed away a week after his second birthday. While I have no legal standing to accuse K9 Loft of the death of my dog, his experience there and lack of care he received can certainly be assumed as the cause of his diagnosis. The Loft conducts itself with such a lack of transparency when it comes to communicating the wellbeing of your dog and are negligent in a crisis, god forbid something were to happen to your dog like it did to mine. So, I beg you, if you love your dog, do NOT send them to K9 Loft.

We took our dog here to get groomed. He is a Samoyed and their fur can’t be cut or trimmed so it’s awesome that he always comes out looking amazing. We absolutely love the affordable prices and that they require vaccination records before they groom your dog or board them.

Did not have a good experience here; sub par service and communication. The manager Val (?) is condescending when she speaks to you and does not address specific concerns—claims to be "following protocol" but in my opinion, when your "protocol" gets multiple complaints from customers (as I've seen in reviews here and elsewhere), it's time to step it up.

I love the selection of all the high quality dog food and they have a rewards program that keeps me coming back. They also watch a bunch of fun dogs in the back area.

Listen to the bad reviews. Unsafe conditions. The manager/owner, Valeria Gomez, does not maintain the cleanliness of the facility and does not take accountability for the injury or risk of health to the dogs in their care. My dog came back from a recent visit with bad infections in both eyes. Valeria responded quickly with a cut and paste reply wishing me well lol.

They always take such great care of my dog at the dentist and have the best treats!!

Amazing shop and Stone is such a kind, helpful soul. I was able to get food for my babies during these fires in LA. No judgement, just love.

They cancelled my grooming appointment TWICE. Both time last minute. Like I have no plans or a job. I took work off to get my dog groomed here but forget it.

Love LOVE Love K9 Loft. We have been bring our Black Lab, Keanu to K9 in Echo Park for daycare since moving to Silver Lake back in September. What stands out to us so much from the beginning is how clean the facility is and how amazing the team is there. They are totally engaging with the dogs and always cleaning up behind the dogs. We love the ability to log into their webcams so we can see what he is up to at any point of his stay. I have to admit that it is super relaxing to just watch dogs play. A couple of times when our daughter has been stressed out she just logs in and tunes out and smiles. What a great perk!!!! Keep up the great work that you all do!!!

We really wanted to love this place as it is within a couple miles of our home. We regularly put our pup in daycare and grooming services for a few months here due to how convenient it was. Fall of 2023, our dog came home from being groomed (not boarded) and threw up a small green plastic squeaky ball we had never seen before (we do not have plastic balls at home because he always chews them up). We believed it was from his latest visit to the grooming section of K9 Loft but didn't think too much about it since he coughed the toy up. Unfortunately, a few months later, our dog came home after a 3 night stay and a bath at K9 Loft and became very ill. We rushed him the ER where we learned he had swallowed a big plastic ball that was blocked his intestines. After a long night of being afraid our fur baby wasn't going to make it and a $6,000 vet bill, we were so thankful our dog was OK. We approached the staff at K9 Loft and the employee was very empathetic to our situation. He did advise us they do not keep toys on the floor so he did not know how this has happened. The manager eventually called us and informed us that this couldn't be their fault. There was never any follow-up, and their terms of service made us feel we couldn't dig deeper into the issue. We are fairly certain our dog had access to toys when he was getting groomed and he clearly wasn't being watched. I understand these things can happen due to oversights of the staff, but we haven't felt comfortable bringing our dog back since. A true shame because it was so convenient before and the staff was generally friendly. I don't write reviews but I wanted to warn other animal owners to be cautious of this establishment and do their research before booking.

Loving place and lovely staff. I really like the idea that you can check in on your pup anytime over their cameras. The one problem I found was my pup would always have cold/freezing paws. He never lay down because the floor was just to cold. Wish there could be a solution.

PLEASE GO SOMEWHERE ELSE FOR GROOMING SERVICES! Dishonest, lazy, and very poor management. The manager, Val, was rude, defensive, and dismissive. The customer is often right but management here feels that the customer is usually wrong. This type of attitude makes customers want to go elsewhere for grooming services, which are available all over the place. Corporate would do well by making some staffing changes.

Grooming staff.. unprofessional, lazy, dishonest DO NOT RECOMMEND‼ I booked a full groom which is said to include anal gland expression and nail trimming shampoo and hair cut etc... but he came out same as I brought him in. He smelled same as I brought him in. We had went to the dog park day before as he was going to the groomer today. They didn't trim nails or fur under and around paw pads. They didn't cut his hair or bathe him. I brought this to the attention of the staff and they send him back. They brought him back out and still nothing was done. They proceeded to tell me they would bring the groomer out so I could tell her what I was asking. I again brought this to the attention of the staff and they brought him in back to fix it... but again he came out the same. He's very sweet and easy to groom. Mind you his hair is short as he is a terrier mix about 18 lbs. and easy to wash and trim not much is needed. When I got in my car and petted him around his ears there was black gunk on my fingers from the ears being dirty!!!when I paid $70 for this. I was refunded with an apology from the manager in the end. Thoroughly vet your groomers before you hire them!! Unacceptable!!!

So I walk in ready to spend $1,000 for services for my babies. I walk up to the counter where 3 ppl are behind. One blonde older woman walks from behind the counter, crosses directly in front of me, and acts as if I'm not there. I made eye contact with at least 1 person sitting in their office, the 3 ppl at the counter, and 2 ppl who came from somewhere in the back. The WORST customer service I have EVER experienced in my life. I will definitely not trust them with my little ones.

This was the WORST decision to ever bring my dog to this place. They sent me pictures the first two days then stopped for couple days & then reached out saying that my dog had a ear infection. I have had my dog for over a year & she NEVER had what I saw when I got back from vacation regarding this ear infection. They were very happy to charge me over $800 for her stay but didn't care about my $600 vet bill.these people are HEARTLESS. This place is heartless & it's disgust me that there are places out there that all they want is your money & do NOT care about your dog. I am first time dog owner I know now to NEVER bring my dog here ever again.

I've Been coming here for many years. I'm on my second dog getting non-anesthetic dentals. This is the worst treatment I've ever been given they did not tell me my dog needed shots came in from my dogs dental appointment .They were very rude, said so they left me a message and that because I didn't listen to my messages it was my problem and now they're trying not to give me my deposit back, that I was canceling way too close to the apartment. I said I'm not canceling you're not letting me get an appointment because you failed to let me know My vaccines were expired in your computer when I made the appointment.They finally gave my deposit back after I had to argue for it. So sad that people are getting so rude and don't appreciate their customers. I will never be back.

TL;DR: K9 Loft WILL CUT YOUR DOG'S WHISKERS. And trust me, they will not offer any sympathy and definitely don't care. Feel free to read below if you want to know why I gave 2 stars instead of 1 (good treats), but HORRIBLE GROOMING. They are scamming you. Only Yelp review I've ever left. I did a lot of research before deciding to take my dog to K9 Loft. It's hard to find a groomer in LA (can't believe it), but I settled on K9 Loft because I buy my dog's food there and they have good treats and it's super convenient. I live in the area, and it's honestly pretty affordable for the area. So I thought, why not, I should trust the groomers. When I went in to make the appointment, I asked them, please don't cut his whiskers. That had been my previous concern with other groomers. They reassured me this wouldn't happen. I trusted them. I take in my dog, and I talk one-on-one with the groomer. I ask please please be careful with his whiskers. She assured me it wouldn't be a problem. I declined dental cleaning and left him with them. I came to pick him up, and was overcharged. I thought oh ok, maybe price is different online. I take him home. His hair was HORRIBLE. Like I could've taken scissors and chopped up his hair with a blindfold on and it would have equated to the job they did. Then I noticed they cut his whiskers. Oh man, I call and I ask about the overcharge, and I also mention the whiskers and I'm clearly upset, and they are so dismissive of both the haircut and of the overcharge, saying that I asked for dental cleaning and they did it, so I had to pay. I knew I didn't. Then they put me on hold and I listen to 15 minutes of a loop of them advertising the years of experience their groomers have. Any groomer would know how bad it is to cut a dog's whiskers. The lack of awareness at K9 Loft of how that affects their spatial awareness and sense of smell... these are NOT experts. They're scammers. Someone gets back on and tells me well no managers are in so I should call back the next day and if I want a new cut I can bring him in, but the thought of traumatizing him again, I couldn't do it. They tell me "if you decide to come back we'll give you a discount". And I'm just thinking, no I'm not coming back and also maybe your groomers should actually have training and experience? And this arbitrary "discount", like what sort of guarantee is that. They clearly were ready to move on to the next complaint, and it seemed like it definitely wasn't the first time someone had complained. I'm not going back, and I highly suggest avoiding them for any grooming services. If you want good treats, sure stop in, but do not take your dog here for grooming. Also, I haven't taken him for daycare there, but I've heard horror stories. So these people don't care about animals, and if you love your dog, please don't give them your service.

I usually come here to buy my dog treats. It feels like the workers are always unhappy. Staff is very flat affect. Not only is the staff unwelcoming, but I also noticed the guy who works in the back chasing and spraying the dogs with water for barking and also yelling at them. This is my second time witnessing this type of behavior. Poor dogs....this place looks like it can traumatize your furry ones. Not returning here anymore. The energy isn't good.

This was my first time going to K9 loft and I must say I was very impressed. The front staff was being so helpful & friendly yesterday morning. They were very knowledgeable about the products they sold. They gave a lot of information about the other services they had to offer. I was very pleased and I will be taking advantage of what they have to offer.

Did the rattlesnake avoidance class...first of all the classes were running late, no big deal... but ad i was waiting i could see the lack of interest and professionalism from most of the staff working there. Second the place stinks, glad we were outside. My dog was not really interested by the snake and instinctively cautious, probably cause we ve encountered some hiking... he asked me if i minded having her shocked i said no since that s part of the training... that being said i didn't expect him to shock my dog to the point she jumped 5 feet high and flipped and twisted her back! After that she wanted nothing to do with the place or the snake or anyone duhhhh.. nice way to traumatize her, she even stepped on the poor snake she was so ready to get the hell out if there! Nice 15 minute training for nothing... 15 minutes which cost 140$... the guy was also as friendly and personable as a doormat. Smiling must be an extra cost i guess!

Great place, nice and friendly staff easy drop off which helps when going to work. Wish they had soft things for the pups to lay on since my giant baby's used to the couch or his bed since he's spoiled. But overall a great place

I took my dog for a grooming service and was completely dissatisfied with the experience. From start to finish, it was an absolute nightmare. First of all, the staff was extremely unprofessional and seemed disinterested in providing any level of customer service. The grooming itself was even worse. The parts for sanitary trims were not done and the front desk mentioned she'll bring my dog back to the groomer to adjust. I was still in the store and can see my dog in a crate. To make matters worse, 15 minutes later, the girl from the front desk takes my dog out of the crate and hands my dog to me saying it's done. I was there the entire time watching my dog in a crate through the glass window. This place used to be great since I've been coming here since inception but now, the level of dishonesty is second to none. Overall, I would not recommend this dog grooming salon to anyone. Save your time and money and find a better option for your furry friend.

Be wary of K9 Loft (Echo Park)... When I returned home from picking up my pup from K9 Loft, I noticed dried blood on his fur. Upon closer inspection, I discovered that a deep layer of skin was peeling off his right ear and scalp from what appears to be a claw mark. I then rushed him to the emergency room for treatment. When I asked K9 Loft about the injury, they denied responsibility and said none of their employees noticed anything unusual (e.g. a dog scuffle, a slip and fall against something sharp, etc.). This indicates that their employees were not caring for my pup while he was in their care, custody, and control. Either that, or they were not telling the truth for fear of losing their owns jobs. When I mentioned that the least they can do is cover his emergency room fee's and boarding, they referred to the contract stating that they will not be held liable for any injuries sustained during his stay. Contractually, they will be held harmless for any injuries any pet sustains during their stay even if they are at fault. What's more is that they were indifferent when I mentioned bringing attention to the incident on Yelp, social media, and local news. I will not be returning to K9 Loft and advise others to be cautious. I have evidence including photos, videos, and an emergency room invoice on the date I picked up my pup to support this claim.

Let me start off by saying I was a regular here. The employees are really nice and it's always been a good experience. One day I got a call about my dog showing teeth to the employees. My dog is not aggressive and if she was I would be the first person to do some thing about it. I spent thousands training her to get along with other dogs. She's passed every temperament test at every daycare with flying colors. So of course this raised a big red flag for me. I called my dog trainer and set up some meetings to see if he could notice any behavioral changes and do a training refresh anyways. I had little to go on so my trainer took her for a couple days and did notice she has anxiety around large male dogs now which was not the case before. Our apartment is dog friendly and that morning she had a fine time playing with the large male pups. I'm not saying it's not possible because no dog is perfect (including mine) but when I asked for more details nobody could give me any. I've emailed and called asking for more information to understand the situation. I even asked for security footage because there are cameras everywhere. If your dog did something aggressive enough to warrant being banned from group play permanently wouldnt you want to know all the details? Crickets. When I picked my dog up that day she was not acting like herself. She was on edge and skittish when usually she's tired and happy after daycare. What happened to my dog there and how come I can't see the footage? It's super rare that my dog shows aggression to anybody and has only ever done that to somebody that tried to break into my apartment. The whole thing is suspicious and I do not trust this place anymore. They've given me very little information so the only conclusion I could come to is there's a cover-up and somebody did something wrong to my dog. Dog owner beware.

For the love of god please don't bring your dog here. I don't write yelp reviews and I felt so inclined to come on here and write one because I absolutely need to warn pet owners of this place. The playpen is EXTREMELY dangerous. I brought my puppy there for the first time to try and use their day care service and I was very nervous. They asked if they could take my dog but I wanted to bring him to the playpen myself because I was getting a weird vibe. The dogs there were violent and the staff doesn't pay any attention to them. It reeks, it's unsanitary, and I should have listened to the other reviews on here that it is NOT SAFE to bring your dog here. Thank god, I turned right back around and evacuated the premises immediately. Please don't be blinded by the cheap prices because this place is a hell hole.

I've been going to K9 loft for a couple years now and while they do an okay job, today confirmed I could easily go somewhere else to groom my dog. Bando had his appointment for 9:30am. 9:20am rolls around and I give them a call saying I'll be late. They let me know they have a 15 minute grace period. Pass 15 mins and they won't accept me. Fine, totally understand! I get there at 9:44am and they tell me they can't take Bando because the groomer is booked... makes absolutely no sense. They could've told me when I called to say I was running late that they couldn't take Bando. Yes, I know I should've been on time but if you're telling me there's a grace period and I made it there before then, you should honor it! They're lucky it was me they did this to. I'm a pretty patient person and I'll write a review about it instead. Please try to do better K9 Loft.

Came to get my dog groomed yesterday and he came out looking great! Amazing care and service thank you so much Mario! Will definitely be coming back here.

I am SUPER HAPPY I found My Baby Pet Grooming! I was worried that I wouldn't find a place that was available at such last minute to get my baby ready for Easter, but I did. I brought her in for a groom and LOVED the way this place treated her. Mario, one of the groomers, was such a kind-hearted soul that treated my baby girl as if she were his own. I was a bit nervous at first about her groom because she's always moving around when I try to do it myself. He made me feel at ease and reassured me that everything would be okay. I loved the fact that she came out with a bandana that matched the Easter holiday. I highly recommend this place and Mario. Give him a chance to groom your fur babies. You won't regret it!!

I'm confused, has management changed? There seems to be something off here lately. My major complaint is that they require FIVE vaccinations for grooming. I understand that we need to keep everyones dog healthy, but this is extreme. I have always kept my vaccinations up to date but I just found out they know require Canine Influenza and Leptospirosis, which each requires two shots over a period of a month. I just needed a haircut and a nail trim, unfortunately, I will just go to another groomer. K9 made it sound like these vaccinations were a mandated requirement for all of LA County, but its not. It's a recommendation. Almost no other groomer I called is expecting these, and after coming on here and reading some of the most recent reviews, I may have to think twice about coming back to K9. This place used to have stellar reviews when I first started coming here. Something has changed. :(

I'm dog sitting for a good friend and though I'd treat her pup to a grooming day for a bath and brush. With the $38 service came bath, brush,nail clipping, anal expungements, and I added a $6tooth brushing as well. Manny was the groomer who took care of my sweet boy and when I got him back he looked so good and smelled lovely. Everyone I interacted with was lovely and friendly and I wasn't nervous at all about leaving him here.

Horrendous attitude of the staff, very bad service! Besides the fact that they are not nice and don't act like they care about the animals, it turned out that they leave the dogs unsupervised between the shifts. I was a new customer, fist time leaving my dog on Saturday, after few times during the week, could they advise me that they were closing 2 hours earlier that day? Instead- a cold attitude person called me 10 minutes before closing, stating that they are leaving and my dog will stay overnight and I can pick him up 'tomorrow 9am'.. All my begging that my dog has a bad anxiety and it will be a huge stress for him, that he has no food, that I didn't know and I'm sorry and please give me 30 min to pick him up- blunt 'nothing we can do'. All my begging- can I speak with a supervisor and explain my dogs condition- 'you may contact them on Monday, they left home'... cold, rude, indifferent attitude. And they also stated that 'someone will be coming around 9pm for the night shift'. To my question who is supervising dogs between 7-9pm, they said 'nobody, dogs are staying alone in the kennels'. What kind of dog care is that??????? To leave an anxious dog suffer alone with no one there to keep an eye on him??? Is this even normal?? What's wrong with you people?? Did you hear about empathy? Care?? We trust you our pets, for some people they are like kids.. and you just do business on us!

Boarded my dog here for a week. After about 3 days they stopped sending me updates. I had to call for an update and they said, "there are no notes so she's probably fine." When I picked her up and got her home, I noticed she had a slight limp and an open wound on her leg. They called to tell me they forgot to give me one of my dog's prescriptions and when I raised the wound issue, they were surprised no one told me and that they saw it earlier. My consolation from management was a small bag of pill pockets. Will never bring my dog here again.

I would like to introduce you to Bentley. Bentley is a Pomeranian Shih-Tzu with LOTS of fur. Bentley got groomed today at K9 Loft. His very first visit there. Bentley HATES to be groomed and is DIFFICULT at best. We are simply amazed with the results. Santiago was his groomer and did everything I asked for (which is hard with Bentley's anxiety) beautifully. We have been struggling to find a regular groomer and I think we finally hit pay dirt. Bentley will definitely be a regular for Santiago. The store it self is great. I really liked their selection of yours and treats. Better and more diverse than other chain pretty stores. All in all, we are very pleased and I HIGHLY RECOMMEND. Also they fit us in on the same day and were quicker than other groomers we've been to in the past. As I was doing of my Bentley, there was a doggy being picked up, literally was refusing to leave the store. Opener said hey did loved the store and always resists leaving THANK YOU SANTIAGO and staff

Please save yourself the heartache, time and money. My husband just picked up our labradoodle and her coat was completely shaved off by the groomer. The discussion between the groomer and my husband was that the few mats she had would be shaved and that it would look patchy because we wanted to keep her the rest of her coat long. Originally, she went in for a trim and to shave the mat under her chin. Instead THEY SHAVED OFF HER ENTIRE COAT DURING THE MIDDLE OF WINTER. Something we never consented to. On top of that it's totally uneven (see photos). She completely hacked off her lashes on one eye. When I spoke to the manager he said our dog was severely matted (she wasn't) and that my husband signed off on a form (always read what you actually sign). Our poor Gemma is acting extremely skittish - a way she's never acted before - and I can only assume it's anxiety from what happened to her. Can't get our money or her hair back (THE MIDDLE OF WINTER!!!), but hopefully can help others from suffering the same fate and heartbreak.

I should have known from some of the other grooming reviews. First off, it says that it may take three hours on the website. When I took him in, the groomer (who didn't seem happy at all) met with me and said it could take four or five hours? I explained to her exactly what I wanted with Archie's haircut. I wanted all of his hair overall to be slightly shorter but I still really wanted him to look scruffy. Three hours later I called to ask if he was almost ready and was told they hadn't started yet! So my poor dog had been shoved into a kennel for three hours?? FIVE HOURS LATER, I got a call that he was ready. I picked him up and not only did she completely cut his hair super short and extremely unevenly (he now has cowlicks for godsakes!) but the worst part is that the idiot also cut his whiskers!?!! All the way down!! What kind of amateur groomer cuts a dogs whiskers? This is absolutely unacceptable! I spoke with a manager a few days later (no manager in that day or the next) who fully refunded me when he saw before and after pics of my dog and was "mortified", but to make things worse, it has been almost five weeks since the fiasco and my poor pup is so disoriented and nervous. He is terrified of stairs now, certain edges of walls freak him out. He can't even go down the hallway in my house!! He starts and then backs out of the hallway!! He is a completely changed dog and I'm going to be extremely upset if he doesn't eventually get back to normal once his whiskers grow back in. To cut a dogs whiskers, is ridiculous. That groomer should be fired. Of course, they refused to tell me her name when I first called the day we got home. I was also told that they're not "allowed to divulge how long she has been working here"?? Don't take your beloved furry family members here. I am devastated and heartbroken that I took him to someone who doesn't know the first thing about grooming.

Worst grooming my little dog has ever had. Called the wrong number for pick up, despite clear instructions. Coat choppy and uneven. No style to the trim whatsoever. Hairs flying off him as if he weren't brushed. Face still dirty, with eye crud in tear trough, barely trimmed. Looks like a person without much, if any, grooming experience did this work. This used to be a reliable grooming service, but today's $70 waste of money has convinced me to seek a different service. Such a bummer. I can not believe management let my dog leave looking like this.

Dana hands down lured me in with her impressive reassurance that Bean would be taken care of. Took a look around and was very clean and organized. Dogs at the day care seemed very friendly and appeared to be getting along exceptionally well.

RED FLAGS. DO NOT BRING YOUR DOG HERE. This place lost my business for good. I have been bringing my dog here for the last two months as a I was new to the neighborhood. I gave them the benefit of the doubt after multiple issues but I will not be bringing my dog back here ever again. The first red flag was that I left my dog there for two days and when I came to collect him, they gave me all of his food back meaning he hadn't eaten in the two days he was there. UNACCEPTABLE. I had to bring him back a few days later for a week due to going out of town for the holiday and when I came to collect him, he had multiple gashes on his nose and head. I was not called or notified in any way that they had been an issue with my dog or any other dog at the facility and they handed him back to me as of there was no issue at all. After one story about what happened from one employee, I confronted the manager about all of these issues and she claimed that they did not see that the injury had happened. SECOND RED FLAG. She was telling me that the gashes in my dogs nose and head were not issues and that they didn't see it happen. The whole point of me bringing my dog to daycare is to be looked after and cared for OR AT LEAST WATCHED by employees. If they aren't doing their job in any of those fronts- why are we spending hundreds of dollars a month bringing our pets here??? Hire more people if you cannot control the animals you are bringing in or at least to have enough eyes on them to control situations that may arise or notify people of their pets' injuries!!! Furthermore- I am not paying this business to let my dog come home with injuries. The manager was rude to me and defensive on the phone at me explaining my bad experiences with this business's sun-par care and service. I had just spend $1,000 on my dog's care there this month to in one instance not be fed and in another instance to come home with wounds on his head and face and all she could offer me as an apology was "a complimentary cream to heal his wounds". After this rude phone call with the manager, I was absolutely certain after these experiences not to bring my dog here again. I will not be coming back to see how else they handle dogs in the future and neither should you. HORRIBLE EXPERIENCES.

Extremely happy with my service for the non anesthetic dental cleaning. The employees were so nice and patient as I was scrambling last minute to get together my 4 dogs vaccines to have their teeth cleaned. The process was quick and worth the price. They have a great variety of food, treats and toys, I buy from them frequently and will be back for the dental regularly.

Dropped of my pup for grooming and brush. They have a reasonable price for their services and the workers are friendly and very helpful as well. Bruno looking clean and fresh! Thank you K9 Loft for taking good care of my boy!

I absolutely adore this place! Everyone I have met here is so awesome and knowledgeable. I love that Val introduced me to a different dog food brand that was less expensive than Merricks, but I'm also supporting a local business with higher grade food. Win/win! Today I dropped off my baby Annie to get groomed. I can't wait for the results in a few. Especially since Ruth took extra care in listening to the style I thought would be awesome for Annie. I will be back with an update after I pick her up today! Edit: Annie looks amazing! Just what I wanted for her first groom with me now that she has been fully adopted!

Love the employees here! They are so helpful and knowledgeable and are always excited to see our dogs for daycare or grooming. They have a wide selection of treats and toys too. Kennya is great for grooming - Our pups always come back looking clean and fresh.

Daisy did a wonderful job grooming my anxious dog. She knew how to work with him. Both of us are happy and he gets lots of compliments, including from other groomers. I will be bringing him back.

"I just want to take this time to give a shoutout to all the staff at the front desk that we're all so nice and welcoming. Especially I believe she said her name was tishena. she was so helpful and informed me on all the things they had to offer. I really only went into the store for some treats but after walking around looking and getting helped by her I've decided to come back after the holidays to check out everything they have to offer. Thank you so much K9 loft! I highly recommend this place.

Elitist, racist establishment! I just had the worst experience here. DO NOT come here! Terrible customer service, the people at the registers are so rude and disrespectful. The register people, people taking appointments and groomers don't seem to be on the same page. One person tells you one thing, another tells you something else. I made an appointment to take my dog for grooming A MONTH in advance. I show up and they tell me I did not make an appointment for full grooming. I'd been here before and had always gotten full grooming. Then they say they can't see my dog because he's aggressive. Why is theirs the first I'm hearing of it if he's been here before? If that were true, why didn't they tell me this when I made the appointment? Waste of time.

Filthy and frightening. I would sooner leave my dog in the street. Having seen the back rooms of one of their feces and urine-smeared facilities, I can not overstate how unsafe this place is in every possible regard. The staff do not care about your pet and they are not honest. Avoid at all costs and warn your friends.

this place was awesome. the people at the front were very welcoming and there was so much great stuff inside that my dog loved. highly recommend k9 loft to anyone that needs dog related items. very cool place and I will come back!

ONLY GO HERE IF YOU WANT THE GROOMER TO INJURE YOUR DOG. I had my dog booked, got canceled on twice, then finally got in with Mayra. Not only was the cut terrible, but when I got home I discovered that she literally caused my dog to bleed and did not tell me about it. Just simply gave him back to me hoping I wouldn't notice a quarter-sized laceration. Photo below. Not only do they show complete callousness towards your pet, the staff does not have one slight concern for any issues you may bring up to them. They are rude and inconsiderate. I'll never take my dog back here and I would encourage no one to get their dog groomed here unless they want to risk physical bodily harm.

Our dog has gotten kennel cough 3 times, Oral papillomatosis, and come home with bite and scratch scabs all over his body since going to daycare here. Apparently, they do not screen the dogs coming in, nor do they check if they are doing or felling well, or if vaccinations are complete and up-to-date. Plus, they don't seem to watch the dogs through the day that well, just leave it up to the webcams for you to do it yourself I suppose? We're done sending our pups here, too much added stress and expense to us...I would avoid the daycare and boarding.

Love this place and Daisy is always great and leaves Mr. Charlie-Bob ready to go work on his next shoot. Thank you, Guys!!

Can't call to find out if they have any available appointments to book a grooming. They tell you in order to be told anything you must create a profile first and waste your time. May want to change that method as it's pointless and just explains why your business has terrible reviews to begin with. Poor management and policies.

I have tired to be nice with this place but it's just keeps getting worse the customer service truly is a disgrace I was on the way to pick up my dog and got here at 8:58pm and the door was already locked there was an employee playing with a dog in front of the cashiers they both saw and walked away and I kept knocking and they just didn't have the common courtesy to knowledge this is truly unacceptable their employees don't care for what their job is . staff does not care whatsoever about customer service. They walk around or rather drag their feet in the boredom of their job with no care whatsoever about the customer. The service office staff are rude Absolutely DONT GO TO THIS BUSINESS AT ALL!! IT MAKES SENSE THIS PLACE HAS 3stars UPDATE :

I have been bringing both my dogs to K9 loft to get groomed for many years now and have never had any complaints until this past weekend. I left my larger dog there for boarding and I was very disappointed to see that they neglect the animals. We kept a close eye through the live web cam and not once did I see my dog rough housing as they employee stated over the phone. When I arrived to pick up my dog he was very sad and very thin, he also had markings and scars on his body and face. I understand they're dogs and things happen, but nothing was brought to my attention. I refuse to return to K9 loft. Anyone looking to come here please reconsider if you care about your pets. There are many similar businesses in the echo park/silverlake/atwater area that are reliable, hygienic and that offer much cheaper services.

Overall amazing experience. I brought my lil pup for the first time, a golden doodle named Perry, for grooming & they just took such good care of her! I also browsed the huge selection they have in store & the salesperson, Kenya, was so helpful & helped me choose out the perfect sugar-free vegan kibble for Perry. 10/10 would definitely recommend!

After picking up my dog I noticed she was bleeding. Things happen when grooming a dog but nothing was brought to my attention. I tried to contact the manager after it happened and they had left for the day. The next day I tried to contact the manager again but they were already gone. I left my info and Val finally reached out to me. She was unsympathetic and there was no offer of a discount or compensation for the groomer injuring my dog. PLEASE GO ANY WHERE ELSE!! It's not the first time the staff here has been horrible

Carlos did an AMAZING job on my 13 yr old Maltese, Samson (my first baby, before my 2 yr old son) who was horribly dirty and matted. I tried cutting his hair, but just couldn't match a professional. Also, Matthew, the Manager, was so gracious to walk me to my car after I notified him and the staff that there was a strange man outside calling at and making me feel uncomfortable. Thank you, both Carlos and Matthew! You have made my day!!! Samson is fast asleep and happy. He looks amazing!

My pup loves this daycare and always comes home totally exhausted. In fact, he's usually worn out for the next day or so. The shuttle service is awesome too! If I'm at home and I see that he's starting to bounce off the walls I can call the shuttle and they'll come pick him up. And drop him off later.

I only go here to get toys and treats for my dog. It was my first time thinking about leaving my 1 Year old pup to get groomed and although the floor employees were nice the groomer (although a bit informative) seemed like he was not up for the customer service part of the job. Don't know if i'll ever stop by for the grooming.