Lia
Google
Clearly an unpopular opinion, but this place shouldn’t be rated a 4.5 and should be much lower.
It gives me no pleasure to give a negative review (feel free to peruse my previous reviews where I continuously give praise to others) but what I witnessed when I dined here at Kajiken was unacceptable.
It was on a rainy Sunday, around 1pm. Already, there was a line out the door which indicated that this place seemed to be a popular lunch spot. This was my introduction to aburasoba, but thanks to this experience, it was not a great one. In fact, it was awful.
I believe the health department needs to come in and check this place out and I don’t say that lightly.
I was with one other person and we were seated at a table that seemed to be the closest to the kitchen. I sincerely wish we had sat literally anywhere else.
The food came out quick enough, a little bit too fast for my liking, as in, was it even properly cooked? However, what also came out shortly after the food, was a swarm of fruit flies, seemingly out of nowhere.
I understand that some restaurants have fruit flies but this was like nothing I had ever seen before. After swatting away a majority of them, we kept swatting one or two throughout the rest of the meal. This alone made the eating experience quite unpleasant.
Wondering what could have possibly brought so many of them over to the table, I looked at the kitchen counter and was horrified.
Pictures have been attached but let me describe the scene in words: it was dirty. There was residue from who knows what from who knows when. There were flakes of dust. Dust doesn’t build up overnight, people. This counter should have been cleaned a long time ago and likely, this infestation of fruit flies was due to their lack of cleaning.
What further disgusted me, was that there looked to be to-go bowls and lids on said dirty counter. In addition to the dirty counter, the side panel wasn’t clean either and I am fairly certain there was a dead fruit fly on it.
If we had sat at another table, away from the kitchen, would we have had a better experience? Perhaps.
To add insult to injury, the $2 tea we ordered didn’t initially come and while I wasn’t expecting a full-blown apology, none of the staff even said a simple sorry. They just brought it out immediately after we pointed out their mistake, as if nothing had happened. By the way, the tea tasted like newspaper. Don’t get it. The free tea other restaurants offer tastes ten times better than whatever tea they’re serving here.
Okay, aside from all of the negative, the food didn’t taste awful, but for its price point, I definitely would have enjoyed eating elsewhere.
Will we dine here again? Probably not. Let’s see how the restaurant responds to this first.
1 appetizer, 2 main dishes, and 1 almost forgotten drink came out to around $55. I suppose that is Capitol Hill pricing for you.
Will we get carryout? Only if it doesn’t come in one of those nasty containers. Honestly though, for those prices the food is just not worth it and I’d rather eat somewhere else for that kind of money.
I wanted to see if I wasn’t alone in this experience and while I didn’t see anything about fruit flies, I did see a plethora of negative reviews regarding repeated negative staff behavior from previous patrons from different dates. This seems to show that despite the restaurant saying that they’ll look into those issues, nothing has changed or been resolved.
Reviews as of a few days ago continue to cite the staff’s rude behavior.
Based on those reviews and based on my own personal experience, I can strongly say that The Hugo House, the wonderful establishment next door, deserves a better, cleaner, more respectful neighbor.