Sarah N.
Yelp
To kick off the new year, my family and I decided to give Kapiolani Seafood Restaurant a try. Dim sum is always my pick, and I really wanted this to be a better experience because I was genuinely looking forward to it - their photos and reviews looked great. Unfortunately, our visit fell a bit short.
We went on the first Sunday in January, so the restaurant was understandably packed with families who had the same idea. We arrived around 10:45am and were lucky to snag the very last parking stall. Note that several stalls are designated for the Thai restaurant next door, so be mindful of where you park. Anyway, our party of 5 waited 45 mins for a table.
I did call ahead hoping to make a reservation, but was informed that reservations are only accepted for parties of 5 or more after 5pm. Totally understandable for a spot that primarily serves dim sum during lunch hours. The gentleman who answered the phone was very kind and explained everything clearly and pleasantly - which I really appreciated, especially given how rushed or abrupt some dim sum restaurant interactions can be. In fact, several staff members were friendly, and that's largely why I'm giving this place 3 stars.
That said... the food just wasn't our flavor.
Nothing was outright "bad," but it didn't align with what we're accustomed to. Some of the wrappers were undercooked, the egg tart was straight up flavorless, and the baked char siu bun was 90% bread. Huge bummer! It's possible the kitchen was rushing due to the crowd, but either way, we didn't enjoy everything we ordered.
Another surprise was the pricing. We considered ordering a crab dish similar to the "golden crab" (Chinese-style egg yolk preparation) that we often get at a nearby restaurant for about $50 on the high end. Here, we were told the price was $85 for one small Dungeness crab. Communication around this was a bit challenging, tho thankfully my daughter's bf speaks fluent Mandarin and was able to clarify.
I can see this restaurant having exceptional moments when everything aligns - quality food, good service, and the right timing. Unfortunately, Sunday wasn't it for us. Our experience lacked attention, efficiency, and flavor. Still, I'm glad we gave it a try.
(Didn't catch pics of everything)