Asia D
Google
I will never order from this place again. I called 36 hours in advance to place an order for 6 dozen cookies for a high profile corporate event at our company. Attendees included Partners, Executive Directors, and Senior Managers. The person on the phone who took the order was very dismissive and rude. When I asked to place an order for 6 dozen cookies, she huffed and puffed and said "Oh Nooooo, we can't do that, we need at least 24-48 hours notice. Since I gave 36 hours notice, this fell within the time. If you have a "Cookie Studio" open for business and can't produce a simple 6 dozen cookies. Why be open for business? We paid almost $20 to have it couriered to our office only for them to be short 30 cookies out of the 72 ordered. They gave us 1 tray of cookies that totaled 40. When I called and told them it was short, they said it was 72 however quickly took that back when I informed them I didn't open the package. I had a co-worker recount to confirm we were indeed over 30 cookies short. They said, we would have to come pick it up (our office is in Midtown; Cookie shop in Buckhead and it's almost time for our celebration to begin by the way). I asked them to refund us the courier charge if we had to drive to pick them up after paying for them to be delivered. The manager smirked and said "refund delivery?" Why wouldn't you refund deliver if you messed up our order? She later called back and offered a credit instead of a refund. I insisted that we do not wish to do business there again and wanted a refund. I have never had such a headache over ordering cookies. Rude and unable to produce.
Follow up 1 day after this took place on 4/25/2018: The owner of The Cookie Studio called me this morning and was mortified that this incident took place. She was very pleasant and professional which immediately made me have a change of heart about ordering from them again. She explained that she researched the issue and the order was indeed given to the bakers wrong by the attendant. She also did not charge us for any of the cookies received. She even offered us gas however I declined because it was the thought that caused the change of heart. She explained that they indeed produce thousands of cookies per week and hundreds of cookies per day. She was not aware that I was treated so horribly until she read the review. I appreciate her transparency and quick response to this incident. I have informed my team of the owner correcting the issue and we have decided to order from them again in the future. The cookies were amazing.