Maruko X.
Yelp
Ambiance: this brand new ramen restaurant is located in downtown la, a trendy place next to few popular restaurants, and it took over the spot from the closed fundamental la
Service: Extremely terrible experience. First, SLOW & DISORGANIZED they don't serve guests in the right order, apparently the waitress placed the order for guests who seated last, and skipped two tables seated earlier, unfortunately we were one of two tables being skipped, I am sure it's not done intentional just very disorganized, and it's so slow for each single process, the staff should clean tables but don't have to do it right away after the guests left, especially when more than half tables are still clean and ready to use, but there are pipelined guests waiting to be served. Second, CARELESS & FORGETFUL the servers were so forgetful, finally after we placed the order, and waited forever to get water, drink, and appetizer, I understand it takes time for kitchen to cook, however, after all main courses were served and almost finished, the beer and appetizer were still not served, apparently beer was forgotten and fried chicken was not cooked yet, which was either forgotten by server or the kitchen, it seems they all work alone and not communicating promptly, we had to remind quite a few times to get the missing items. Third, UNETHICAL & RIDICULOUS, can you believe they tried to reuse food?! one of the ramen dish brought to the table was wrong and I asked they took it back, not only because it was not the right order, but also shockingly it was a dish refused by another table for whatever reason and they tried to reuse it, I literally saw the entire process how the dish was served to another table, stayed for a while and then returned to kitchen counter top, and then brought to our table again, I really don't like this recycling idea, and I think it's unethical to serve your guests with suspicious food, how can you guarantee the cleanness for food passing by different tables. I witnessed two tables left unhappy, one group left very soon and barely even started their meals, another group had trouble with paying, and I can imagine how they felt based on my own experience. I hope whomever the manager or restaurant owner can see this post and train your employees properly, so it's worth all my time of pointing the problems and hoping for it's getting better in the future.
Food & Drink: classic ramen noodles with specialties, there's regular and small size to choose from, lunch specials and happy hour drinks
KAZZAN SHOYU - **** KAZZAN-style ramen original tonkotsu broth enhanced with special blended soy sauce paste, served with rice, thick noodles, unique cooking style, recommend
KARAMISO RAMEN - *** Original tonkotsu broth enhanced with special blended spicy miso paste, thin noodles
Chicken Karaage - *** average
Asahi Draft Beer - *** average
Price: generous portions on carbs though stingy on proteins, about $25 per person