J G.
Yelp
Ken's House of Pancakes is a Hilo institution. Let's be real--you don't come to Hilo expecting a five-star culinary awakening, so finding a solid, dependable breakfast joint is key. Ken's fits that bill like syrup on hotcakes.
It's got that classic American diner energy--vinyl booths, retro signage, and a generous helping of Big Island aloha. The kind of place where the coffee keeps flowing and the menu has everything from pancakes to plate lunches.
The first time my wife and I stopped in, I ordered the corned beef loco moco--comfort food at its finest. They brought the wrong plate by accident, but our server was hilarious about it and had everything fixed before I could even consider complaining. The food slapped, the vibe was great, and we left already looking forward to our return visit at the end of the trip.
We shouldn't have.
Second time around, our server was... let's say, a much older woman. She wore a mask but still had to lean in way too close to hear us, which--given her visibly unwell, trembling voice and overall frail demeanor--was a little unsettling. She fumbled our order twice, and eventually another server had to step in to sort things out. By then, our appetite had pretty much left the building.
So, what do you do with a place that gave you both a 5-star memory and a 1-star meltdown?
You split the difference.
Ken's gets a 3 from me. Worth a shot--just hope you catch it on a good day.