KFC

Gentleman behind the counter was very kind and energetic! Chicken was hot and fresh! A little pricey for the buffet, but other than that ,will definitely return to this location!

First off, the atmosphere was disgusting. It was so dirty in there and the girl that took our order had a huge hickey on her neck. While we waited forever for our food, that was also disgusting we got our drinks & to our surprise (not really) BIG GLOB OF BLACK MOLD CAME OUT OF THE FOUNTAIN NOZZLE INTO THE MT DEW. It feels like the back rooms in there and it is a scary atmosphere. Negative 10 million. These people on here saying they had great food and service more than likely work there.

My wife and mother in law waiting 1 hour and 35 minutes for our food, the service was extremely slow, they missed part of our order of sides, they observed several employees going outside smoking from a green pipe that someone was supplying to them while they were waiting for the food. There weren't many people inside the store, but the drive thru was clearly getting their food instantly while they waited inside. They observed someone else who was there before them that hadn't even received their food yet. You would think at 430-5pm on a holiday weekend they would have plenty of chicken to serve. They gave us a free chocolate cake for waiting that tasted like styrofoam and was sitting out, not being chilled. Will definitely not be coming back to this store since the service was awful and the food lacking taste.

Can't put a zero otherwise I would but me and my grandma were heading to KFC for dinner and we pull up and go through the drive through and a voice came through it and had ask if we wanted to the special and my grandma said and so she started her order and no answer, so she says hello like 5 times and no answer so we pull forward and there's no one there, we park the car and try to go inside to see whats going on and the lights were on but no answer so we left and just went to Wendy's and the worker for Wendy's told us that they are being shutdown and on a watch list with the FBI and The City Police bc they were handing out something they shouldn't have been though the drive through window

I'm not a big complainer however we waited an hour and 30 minutes for our food they can't forgetting about us there was water all over the floor an old lady and her '80s almost slipped. By the time I got our food it was cold this place can definitely use some work.

Placed a online order for a 8:15pm pick up time came to pick it up just to be told they're not dropping anymore chicken outside of what's needed to complete the order in front of mine. The manger Amber was very rude to my disabled mother the cook Jeff came out and made it right. 10/31/25 Placed a online order at 5:03pm go to pick up just to be told that someone else took it and it would be a 35min wait before they could have any original chicken ready

My chicken looks like it wasn't cooked well at all. I had never seen anything like it before they didn't give me my biscuits with my order and my extra mac and cheese. So I won't be going back to this location they need to be report it to corporate.

Horrible place, dirty, food was at least 5 hours old. Cold and hard as a rock. Order was wrong. Threw it away, afraid to eat it , get sick. STAY CLEAR OF THIS PLACE.

I went here yesterday and got a large family meal and a 2 PC dinner. I asked for fries without salt and the worker there was so nice about it. He asked if I could wait for a fresh batch of fries, I said I could and he used tongs to get them out so they didn't get mixed in with salty fries. I wish I had gotten his name so the owner would know what a great job he did and how much I appreciated him.

DO NOT EVER EAT AT THIS LOCATION! I got food poisoning after eating here and am still having intestinal issues, to put it delicately. I doubt they ever changed the oil after being closed for the 2-3 months. THIS PLACE NEEDS TO BE SHUT DOWN! I would rate this place 0 stars if I could. Completely gone downhill

Nasty place to eat. Saw the cook put the food in the box with his bare hands. Saw some chicken nuggets on the floor.

KFC is okay ish but it's not clean and I don't like it so I wouldn't recommend it you have kids

I thought it looked good but it is definitely a mess I am in hospital ready to book delivery until I seen pictures no I definitely try someone

Was warned about this location, but it sounded good. So I ignored the warning. Ordered my food through DoorDash. I ordered a large mashed potato and gravy and not only were there no napkins included but there was no spoon to eat my mashed potatoes and gravy. I also ordered 10 piece chicken strips and I ordered six KFC sauces. They sent me 4 honey mustards. I don't like honey mustard and that's not what I ordered. I will listen to recommendations next time and I will not be back.

KFC was a great host, my first time in coffeyville. I couldn't reach the friend I went to meet but I met these restaurant guys and made a good history. Thanks KFC

Standard KFC. It's nothing to write home about. The clerk was new and needed help. The food was ok. I had chicken strips, and wasn't exactly happy with them. The rest of my party was fine with their food. Great in a pinch.

The customer service is even worse than the sanitary conditions. DO NOT EAT HERE!! You will wait forever for a wrong order and catch a major tude when you bring it to their attention.

Terrible terrible terrible. Do not eat here. Dirty restaurant. Food sucked. Pass on by this KFC.

Spoilers: the food was good, but it took us almost 20 minutes to get it --- and we ate from the buffet. Curious yet? Here we go. My husband and I went to get the buffet after a long day at work. We were both very hungry -- which made what is about to happen extremely painful. My husband and I were going to pay with half cash and half debit card. The cashier didn't know how to do that, but was very very snarky about it (Like you totally expect me to know how to do my job? NO. FAIR!) Okay...maybe she was new and had never learned manners. So she goes back to the grill girl for Help. She was much nicer about it, but still didn't know how to take split currency. .. So five minutes later here comes our friendly neighborhood KFC manager. Our hopes were high. Surely he would know how to take both cash and a credit card. Nope. I'd be wrong then. He didn't have a CLUE! He actually had to void our order and take two orders ... one cash, one debit. I've worked in retail for almost 20 years and I have been a manager. I can understand someone new having never encounters that maybe...but the MANAGER DOESN'T know how to take currency???? There's something wrong there. It does explain why the staff didn't know how to take currency. The food WAS GOOD but it took like 20 mins to get... Here's my advice. If you are in the Coffeyville area DO eat at this restaurant, but ONLY if you are paying with one currency. Also be ready for the manager and some of the wait staff to be rude. ;) The girl working grill though? I have to say she was very professional, calm, and friendly. I would have hired her. In fact my advice to HER is to get a job elsewhere cuz she's better than that place...or kick out the other manager and make her one.

Never have any problem. Fast services, awesome chicken. The best KFC I had. Not too greasy not too salty and crispy

Service was slow even waiting for food when we got it it was for the most part cold. When I asked for honey for the biscuits it made it seem like I was the inconvenience. Not really satisfied with it not worth $35 for our family more worth like $10.

Pretty sorry whenever you go to the chicken place in town and have wait 25 minutes for them to fry up some more chicken. The most disorganized bunch of people I ever seen in my life. It's Friday night folks, you need to be better prepared. People waiting for chicken, drive thru backed way up.

Food is good but please its not "finger licking good" that's so disgusting use a napkin !! Mothers, please don't let your children grow up to be finger lickers. It's nasty, it spreads germs and turns people off.

This place sucks, it's filthy!!!! Had the buffet and there weren't any chicken livers, pan was empty. I asked if we could get some the cashier said okay and kind of shrugged me off. After about 15 minutes I asked again and the cashier stated that he told the cook to put some down and he didn't listen so still no livers. After being there for almost 45 minutes and we were leaving they still were out!!!! Restrooms smelled like pee, had to wipe our own table off. The floors were sticky as well as the chairs. All the trash bins were full and overflowing. They weren't very busy and employees were just standing around with plenty to do.

The KFC in West Carrollton is always super fast, and every employee I've encountered has been friendly and courteous.

Not even worth one star took 33 min for one order worst place too ever go don't waste your time i would fire everyone in there what a joke stay far away better of starving

This is a brand new store. They got our simple order WRONG! The bathrooms are disgusting. The drink station has a water leak and it is leaking all over the floor. The manager blamed our order being wrong on the cashier. Said it was her first day. She looked embarrassed and then said it was really her 4th day..... This store needs some serious manager improvement. When the manager "fixed"our order he took my husbands dinner box back behind the counter and then put the chicken back from the box and gave my husband his proper order.

As always.....KFC puts out a pretty good product! However, the service at this franchise is not very consistent. The wait is pretty long compared to other franchises. Overall, customer service needs a little work. They need to pay attention to details.

The Coffeyville Ks. KFC is not very sanitary to say the least. We came in to the facility around 5pm. No chicken available for over 15 minutes. The sides were all dried up and subpar for the $18 we spent there. One customer replied he had never eaten dry chicken at a kfc before and that he would eat at Bartlesville next time and never come back. My chicken was fresh off the pressure cooker but the sides were blah!! That combined with poop smears on top back of toilet and the seat combined with a chair doused in I can only imagine sticky coke syrup that put sticky crud all over my hands when I moved it cause me to agree a return visit is a no go! I'm sorry but colonel Sanders would be doing backflips in his grave if he could see this place. One employee told another one she hated her job there. I overheard a male employee call a customer behind their back a liar. The customer said she didn't want any wings and the lady employee told the male employee the customer said you gave her all wings- lol I think likely he was lying to cover his blunder. No matter what, the place is filthy, service subpar, customers are not always right. Do yourself a favor- choose a more sanitary customer friendly establishment to spend your hard earned dollars. ...... Bonus info.... strap yourself in. Early on in our visit a male customer obviously suffering from gastro intestinal disfunction released a ripper that could clearly be heard anywhere in the facility !! Last reason to dodge the buffet. Unsanitary customers. My wife intercepted a boy who was digging out apparently a booger rooted as deep as it could be up the ol schnozzle. He finally got it out and was wiping it on a Christmas tree ornament. She got an employee to relocate the ornament somewhere in the kitchen to be cleaned at a later time. She also advised them to wash their hands as that family also were conversing with the employees about how long they had their hacking and coughing spells! All this happening during a relatively slow amount of business flow. You decide! Coffeyville KFC or Bartlesville? I've heard Bartlesville is ok. I've never eaten there so far. God bless, and Merry Christmas everyone. Hope this review was helpful to someone.

Chicken was extremely greasy and soggy. Mashed potatoes had been microwaved to the point they'd instantly burn your mouth. Also not happy about the curb around the drive through window. The way the drive is configured there is not enough room to straighten out a longer vehicle making you strike the curb if not careful. They must've known this ahead of time and placed the curb to guard the building, not caring about any damages incurred by your vehicle.

Arrived at 5 pm and intended to get the buffet. t The food was decent but the appearance of the buffet was messy and several of the items should have been at least stirred. All the tables were messy, no napkins anywhere, the tray the girl put our plates on was wet and she did take it to the back and dry it off, her excuse was she wasn't there "this morning"...when asked about napkins she said "they're in the back" several of the employees were laughing and joking around in the back. No one appeared to be keeping the buffet filled and there were several empty containers. I wonder if they actually have a manager in the sense no one seemed to really care except for the girl at the cash register. I would recommend that you bring a cloth to clean the table before eating and perhaps some napkins, and a spoon to stir the contents of the buffet.

The food was old and hard service was terrible and the building was a mess dont recomend

Bruh. The worst. Asked for something and got something else, and was charged for something I didn't want. Not only that, what I got wasn't even made properly. And ON TOP OF THAT forgot the rest of the meal and sides and didn't even give me napkins or utensils. Bro. Are you even doing your job. The lady there is nice but idk bout the yyoung ones.

Nasty food a waste of money and time what happened to KFC? Greasy nasty no flavor and just overall bad food KFC needs to go back to the way it was in the 90's because 2018 KFC just put the nail in the coffin for me I will not stop at KFC's again.

If I could give negative stars I would certainly give them 10 negative stars I sat in the drive threw for an hour waiting for our food and didn't even get an apology or offered anything for waiting for an hour in the heat stuck in line no customer service. My vehicle is so over heated as am I. I'm utterly dissipointed out raged an couldn't be anymore upset with the service here I can assure you this astablishment will NEVER see mine or any friends or family I know! This was unbelievable!

I had a large order so I called 2 hours prior to make sure it was ready. When I arrived, it took 15 minutes to get waited on & there was 1 other person in the store. I handed the girl behind the counter my order as I had written it down knowing how KFC always leaves something out. When they found out it was the one with the large order--they all panicked!!! Not only was my order NOT done but there was NO explanation as to why. I had left my phone number for them if there was any issues and received no calls so I had assumed that it was ready. WELL, that was stupid on my part. Needless to say, I BLEW UP. !!! They had 2 hours to produce an order that they had offered to make & failed miserably!!!!! The store was very dirty & they are still closed to in store eating. Absolutely unacceptable!!!

I was once again greeted by Ryan, a fine articulate young man with such composed manners and humor, may I add. We barely made it to KFC, as it was just a few minutes prior to closing last evening. Yet, on the two occasions he waited on us, he actually waited pleasantly for our decision making process in ordering our meals. The experience was idyllic, as though being invited to a friends home for an extraordinary meal. And, even though he was bombarded with additional rapacious customers; he was conscientiously aware of all our needs, and filled them with sophistication and thoroughness...even though it probably augured a later work night ahead for his fabulous service. Such an courteous eleemosynary attitude could be contagious which would justify our ordering food there much more often. Unfortunately, prior to his professionalism, We felt we were an inconvenience to the employees for ordering a meal near closing time. Ryan, thank you for serviceability! And because of you, we will be return, just a bit earlier, so we don't inconvenience you personally! !

The food was really good,i got the famous boul and it was aliitle hot and the mash potatoes were liquidly.Btw there is meat in every meal

Went to the drive thru about 9:30 at night last Saturday, Sept 15th. The last time I went thru the biscuits were hard as rocks so I asked if they could make sure the biscuits are soft. He said, "we're trying to close so they can't promise anything". Paid extra for all white, extra crispy 8 pc. meal deal and sure enough, get home and there's 3 thighs in there. Went back today, to get the same thing for friends. Told them what happened and asked for the same order at regular price because I didn't get all white yesterday. Told them I didn't get a receipt and the manager said he couldn't do it without a receipt. If I wanted to rip you off I'd ask for the whole damn thing free. This stuff has happened many times......it's a great opportunity for customer service and again, they blew it. I'm done......went to Arby's, got exactly what I ordered and very friendly service......got a receipt too. Won't ever go back to KFC.....you blew it.

I travel for a living and eat at KFC at least once a week for lunch. I ALWAYS get the box lunch, 2 PC grilled, thighs only please, and green beans or greens instead of mashed potatoes. When I gave my order, I was informed by the little teenage girl at the front that there are no substitutions allowed. I informed her that this is my usual routine that I do at the other 1000 restaurants I have patronized. To which she replied, "well, not here." So I had to order a more expensive item to get the exact same thing minus the cookie. By the way, mashed potatoes and green beans cost exactly the same on the menu.